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Shottenkirk Kia of Quincy - Service Center

Quincy, IL

4.8
204 Reviews

204 Reviews of Shottenkirk Kia of Quincy - Service Center

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April 10, 2024

Check engine came on in 2 months and they wouldn’t do anything. Had warranty and bought extended warranty More

by ELAINE.WHITE1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marci Musolino-Mayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mayes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Shottenkirk Kia of Quincy responded

ELAINE, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 217-323-8167 and ask for one of our managers.

Helpful
April 09, 2024

Best place to buy and get service done. Fast and polite people to be around More

by KGBMSFD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Frieden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Kia of Quincy!

Helpful
April 08, 2024

They always seem to be there for me when I need them. Great work they do! More

by LEWISA46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Shottenkirk Kia of Quincy responded

LEWISA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!

Helpful
April 06, 2024

Nice waiting area at service dept. Got the work done and car in and out quickly More

by KNIETIEDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Arens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
April 05, 2024

Good to work with! Thank You Will continue to have our services done there! Thanks More

by MIKE_ROBINSON82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Shottenkirk Kia of Quincy responded

MIKE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!

Helpful
April 05, 2024

Everyone is always very friendly and attentive and accommodating to whatever it is we are needing. More

by KRAYERS5240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!

Helpful
April 05, 2024

This service department is the BEST! !! They not only fix things but explain things to you More

by KMCWASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
April 04, 2024

I had 2 issues with my Kia. Brook and Tim (service guy) went out of their way to make sure the issues were corrected. Thank! More

by THWITLER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
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Apr 05, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
April 04, 2024

Brooke is always very helpful and knowledgeable about what is wrong with the car and what needs to be done to fix the problem. More

by BUSHMIRE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
April 03, 2024

Always a quality experience, with quality people. Service department is always very welcoming and attentive to my needs. Everyone in the dealership is always very friendly. More

by AEC9902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
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