Shottenkirk Nissan Katy

Shottenkirk Nissan Katy - November 2023 I purchased a preowned-certified 2023 GMC Hummer EV Edition 1 from Marco (Sales) & Chris Robinson (finance). At the time of purchase, it was confirmed the Hummer preowned-certified 2023 GMC Hummer EV Edition 1 from Marco (Sales) & Chris Robinson (finance). At the time of purchase, it was confirmed the Hummer EV had its full GMC Warranty as I was looking at new vs. preowned-certified as I wanted an Edition 1. At no time did anyone at Shottenkirk indicate any issue with the GMC Warranty. I now know that the GMC Warranty was voided, and Shottenkirk knew about it. Fast forward 1 year and I took my Hummer in for service, and I was told by GMC there was no warranty and that Shottenkirk knew there was no warranty when they purchased the hummer and then sold it to me. I went back to Shottenkirk Nissan Katy and explained the issue and I was told by Gary Lindsey (previous GM) this had happened 3 other times and they would take care of it with providing me a warranty at no cost. However, now 4 months later and now current GM Kevin Herlehy treated very rudely on the showroom floor and would not help me and said it was an AS IS SALE. I have my paperwork that shows the GMC Warranty listed on it. It was then turned over to Johnny Cantrell and he promised me he would give me a GMC Warranty as he knows Marco and Chris mislead me to make the sale. It's now been 1 month later, and Johnny Cantrell is ghosting me and will not return my calls or text. I have now turned this over to an attorney, but I wanted to make everyone aware to beware of this dealership and their sales tactics. We all work hard for our money and for a dealership of this size to resort to tactics like this to make a sale is very wrong. I did some research today on Greg Shottenkirk and he seems like a great guy, family man, and businessman so I hope he reads this and realizes how we have been wronged and maybe he needs to reevaluate who works for him. More

Mehran Abedini was very knowledgeable about the new Platinum Rogue we purchased from Shottenkirk Nissan. When we test drove the car, he did a great job of explaining the features to us. He was very r Platinum Rogue we purchased from Shottenkirk Nissan. When we test drove the car, he did a great job of explaining the features to us. He was very responsive and got back to us quickly when we emailed him with questions. When we reviewed the contract, he was very thorough in going over the details. He was very professional, and we appreciated the way he worked with us. He wanted to make sure we were happy with the car we purchased. We would highly recommend Mehran to others. More

Recently purchased a vehicle from Shotttenkirk Nissan in Katy. We’re extremely happy with our purchase. The staff/sales associates were professionals and made the entire experience enjoyable. Additionall Katy. We’re extremely happy with our purchase. The staff/sales associates were professionals and made the entire experience enjoyable. Additionally, we’ve been back a few times on small maintenance issues and Eric in the service area has been spectacular! More

Good service at this dealer ship. There was a short wait time with no delay with video. There was a short wait time with no delay with video. More

I was met with quick and easy customer service with no issues whatsoever. All employees were very kind. issues whatsoever. All employees were very kind. More

Good service from mario everything nice and clean thank you very much guys I really appreciate it you very much guys I really appreciate it More

I went in to get a sensor checked and have an oil change and tire rotation. In the process of getting the sensor checked, the dashboard on my car now has 4 warning lights that were not there. The only way and tire rotation. In the process of getting the sensor checked, the dashboard on my car now has 4 warning lights that were not there. The only way to get them removed is to have them fixed which costs money. The warning lights are caused from the sensor check. When I went in, none of the warning lights were on. This is the second time I have left the service department after routine maintenance and something has been wrong with my car. Everytime I call to find out how they are going to fix it, the manager or someone is not available. The service caused the problem to my vehicle and they are in no hurry to make sure to remedy the fix. I will never by a Nissan again. Shawn was helpful, I'm just highly disappointed that I feel like I keep getting the run around on how they will fix their mistake. More

It’s always really refreshing when you receive 5 star service on your vehicle, especially when going on a weekend. It’s very easy to go to work on a Sunday and have a crappy attitude, but so far every ti service on your vehicle, especially when going on a weekend. It’s very easy to go to work on a Sunday and have a crappy attitude, but so far every time I show up on a Saturday to Shottenkirk, it’s like I’m driving to a Chic Fil A. Always feel welcomed and right at home. Mario Compean is the man!! I highly recommend going to him if you have the ability to, guy knows how to take care of the customer! More

Very helpful great experience. Tech was informative and cared about me and what I needed. Tech was informative and cared about me and what I needed. More

Eric was very helpful and kind with his customer services. I would definitely bring my car back to the dealership. services. I would definitely bring my car back to the dealership. More