Shottenkirk Nissan Katy

I was told someone would take me home because it was going to take over two hours to get my car. I waited for two hours and the ride never came. I had to just take my car without checking everything I n going to take over two hours to get my car. I waited for two hours and the ride never came. I had to just take my car without checking everything I needed because I just couldn’t keep waiting. More

I was greeted promptly upon arrival. The service advisor was very professional. I stated what was needed and was advised it would take about one hour. The work was completed within the s The service advisor was very professional. I stated what was needed and was advised it would take about one hour. The work was completed within the stated time. A video was taken of the service inspection and sent to me. It was impressive and very transparent. Never had another dealership do that. There were some things noted during the inspection that need to be addressed; nothing serious. No pressure to take care of immediately. Great experience. I will come back. More

“Definitely recommend! ” Had a fantastic experience buying our vehicle a Nissan Rogue 2022 vehicle from Kevin Varela the sales consultant person , he offered a high level o ” Had a fantastic experience buying our vehicle a Nissan Rogue 2022 vehicle from Kevin Varela the sales consultant person , he offered a high level of customer service, he was very professional, knowledgeable, and easy to work with. We worked out a fair price for the vehicle . I will add to this review Mr Chris Robinson the finance Manager who worked with us the paper work process, very polite and professional. I would definitely recommend Shottenkirk Nissan in Katy, Texas to family and friends. More

Service advisor Paige was very professional and attentive This was a good experience All good This was a good experience All good More

I did not have an appt and was in and put in no time. The guy who helped me was very nice and answered all of my questions. Great service and customer service! The guy who helped me was very nice and answered all of my questions. Great service and customer service! More

My experience at this dealership is always Professional With excellent customer customer. And very mindful of the work and my needs. With excellent customer customer. And very mindful of the work and my needs. More

I was very satisfied with the service and the kindness of my agent who was calling me and updating me about the situation with my car. my agent who was calling me and updating me about the situation with my car. More

Express service took 2 hours to get a simple oil change. The customer service rep was cordial but I do feel he should have informed of the wait when I arrived. I also did not receive an inspection, which I The customer service rep was cordial but I do feel he should have informed of the wait when I arrived. I also did not receive an inspection, which I usually do at other service departments. The technicians did protect my seat and car which was nice. More

Paige attended me in a friendly and fast way to my request for car maintenance. request for car maintenance. More

Very courteous, responsible and helpful. It took a while to get my part from customs. It took a while to get my part from customs. More