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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,388 Reviews

1,388 Reviews of Shottenkirk Nissan Katy - Service Center

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October 03, 2023

Martin was helpful and efficient making my experience great and stress free. He also is great insight into how to maintain our car. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Oct 04, 2023 -

Shottenkirk Nissan Katy responded

Joseph, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future

September 30, 2023

It took 2 and half hours to do oil change on my vehicle and a recall More

by UBALDO.MACIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Peters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier, Alexandra Gutierrez
Oct 02, 2023 -

Shottenkirk Nissan Katy responded

UBALDO.MACIAS, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Nissan Katy so we can discuss some solutions.

September 26, 2023

They are fast, and on time right on the schedule very kind and helpful all the time More

by SATIZABALALEXANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Sep 27, 2023 -

Shottenkirk Nissan Katy responded

SATIZABALALEXANDRA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

September 24, 2023

THE. BEST. DEAL ER. IN KATY..TX. The one with the best deals. Let s. Go More

by JHAWLEY719
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti. , Jaime Rohlmeier, Alexandra Gutierrez
Sep 27, 2023 -

Shottenkirk Nissan Katy responded

JHAWLEY719, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!

September 21, 2023

I had very good experience, Martin Ortega was amazing, he answered all my questions. Great customer service! More

by HEREDIATATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin, Ortega
Sep 22, 2023 -

Shottenkirk Nissan Katy responded

HEREDIATATI, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

September 19, 2023

All I can say is you just earned a customer who has been going down I10 for longer than I remember to a different dealership. More

by COLLEY7907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalyn Vega
Sep 20, 2023 -

Shottenkirk Nissan Katy responded

COLLEY7907, thank you for sharing your experience with us. We appreciate your feedback!

September 19, 2023

Martin was very helpful with his explanation of the process and what to expect out of it. Even though our warranty was not accepted they still ran through it and advised us that they may be more wi More

by SEAN.DAVI.MATHEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaz Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin
Sep 20, 2023 -

Shottenkirk Nissan Katy responded

SEAN.DAVI.MATHEUS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 17, 2023

Alex helped me with a problem that I was having with my 2020 Armada. She’s very responsive to email and phone calls. I can tell that she understands how vital it is to keep customers informed. I really app More

by VALERIEREEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
Sep 18, 2023 -

Shottenkirk Nissan Katy responded

VALERIEREEVES, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit VALERIEREEVES. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 13, 2023

Exelente servio, son personas muy profesionales en el servicio que ofrecen lo único que recomiendo es que adicionen el servicio de lavado del auto después de realizar el mantenimiento More

by YORDANYRODRIGUEZ85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

September 12, 2023

Good service. . feel like family. Will continue coming back,,,everything was explained real helpful. Thank you More

by MANNY-JODETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier, Alexandra Gutierrez
Sep 13, 2023 -

Shottenkirk Nissan Katy responded

MANNY-JODETE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

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