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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,381 Reviews

1,381 Reviews of Shottenkirk Nissan Katy - Service Center

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September 17, 2023

Alex helped me with a problem that I was having with my 2020 Armada. She’s very responsive to email and phone calls. I can tell that she understands how vital it is to keep customers informed. I really app More

by VALERIEREEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
Report | Print
Sep 18, 2023 -

Shottenkirk Nissan Katy responded

VALERIEREEVES, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit VALERIEREEVES. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 13, 2023

Exelente servio, son personas muy profesionales en el servicio que ofrecen lo único que recomiendo es que adicionen el servicio de lavado del auto después de realizar el mantenimiento More

by YORDANYRODRIGUEZ85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

September 12, 2023

Good service. . feel like family. Will continue coming back,,,everything was explained real helpful. Thank you More

by MANNY-JODETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier, Alexandra Gutierrez
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Sep 13, 2023 -

Shottenkirk Nissan Katy responded

MANNY-JODETE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

September 12, 2023

It was easy and fast with excellence in car service. I would recommend shottenkirk dealer and I will be back More

by ZJABER15782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Shottenkirk Nissan Katy responded

ZJABER15782, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2023

Jaime has been my advisor for several years and I could not ask for anyone better. More

by PAULIHRKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Poindexter IV, Jaime Rohlmeier
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Sep 06, 2023 -

Shottenkirk Nissan Katy responded

PAULIHRKE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

August 29, 2023

Bought a new 2016 Nissan, also oil change contract, now not being honored even though had some left More

by Caroldreyer14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Rohlmeier
Report | Print
Aug 29, 2023 -

Shottenkirk Nissan Katy responded

Hi Carol, I looked into this today. AutoNation changed their policies regarding non Autonation stores processing their maintenance contracts. They will no longer pay for them to be performed. I’m sorry if that wasn’t communicated properly. I tried calling you a few minutes ago. My number is (713) 724-3300. I would be happy to pick up your next service for the confusion. Taylor Heilers Owner Loyalty Manager

August 26, 2023

They are always very friendly even when they are slammed with work. They took care of my concern and completed the work in a timely fashion. More

by WILLIAM.MORROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Aug 27, 2023 -

Shottenkirk Nissan Katy responded

WILLIAM.MORROW, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

August 15, 2023

Zeb and Marco should move into used car lot it would be a perfect fit does not belong in new car section LIES LIES MISLEADING sold brand new car on lies with MSRP sticker missing so we could not realize it More

by SATTAR.ANWAR
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Zeb Pointdexter IV, Mario Compean
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Aug 15, 2023 -

Shottenkirk Nissan Katy responded

Anwar, I can appreciate your frustration, no one was lying about the Maroney sticker missing, The Rogue you purchased was indeed a vehicle that came from another dealer, I was aware the car was missing it's sticker. I had ordered a new one, they take a while to come in. I'm aware Zeb showed you three different Rogues to pick the one you wanted. It is my understanding that sat in the one you wanted and picked the one you purchased. The Nissan Propack was adequately disclosed. I'm currently looking at 4 different times where it was shown to you and you signed the purchase offers. If you would like to review your signatures, I would be happy to provide them for you. My email is taylorheilers@shottenkirk.com Taylor Heilers Owner Loyalty Manager

Aug 16, 2023 -

SATTAR.ANWAR responded

was told its in the glove compartment yes the car came from Humble had 7 miles Retail Purchase Agreement said 7 miles too but it had 75 miles (not compalining) Just becuase you sit in the car you have to purchased it Yes i sat in the car i purchased but i was lied when i was told it had the platinum package ($650) just like the 3 other cars on the lot (not compalining about the car) Nissan Propack contract was not disclosed nor does it say anywhere i had purchased it.when i was signing i had asked about it i was told dont worry we are not charging you for it. Its complimentary from the company but you'll have the nerve to charge $2999 for a lousy coverage. Please look at the paperwork it does not say how much will i be charged for or cost me and whether i can get refund on it or not. On purchase agreement it says Ethos Maintenance Con $176 i was told this was for the NISSAN PROPACK which you'll were purchasing from Ethos and charging me just for the paperwork.(which sounds right for the lousy coverage) Please refund me $2999 for the Nissan Propack and $650 for the Platinum Package if you search under the vin number it will tell you this car does comes with the platinum package/ Hopefully we can review this asap and i will have to seek my remedy for it from somewhere else unneccessary expense just becuase of your staff and not becuase of NISSAN car company

August 15, 2023

Service was very helpful and they weee accommodating. The only thing I would say is y’all have way too many surveys. I have filled this one out twice already. More

by Steffy_campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Rohlmeier, Alexandra Gutierrez
Report | Print
Aug 16, 2023 -

Shottenkirk Nissan Katy responded

Steffy_campbell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 12, 2023

Attention, fast, very friendly people, good prices. it's a good option.I feel well cared for, thank you More

by ROSAGABI5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria laura Goncalves
Report | Print
Sep 18, 2023 -

Shottenkirk Nissan Katy responded

Thank you so much for the wonderful review. We look forward to helping you again in the future! Taylor Heilers Owner Loyalty Manager

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