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Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

West Burlington, IA

4.4
177 Reviews

177 Reviews of Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

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November 23, 2023

Very helpful and knowledgeable. Friendly and no pushiness to get to buy a vehicle. Would recommend to friends. More

by MARK.SHANSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Luers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Shottenkirk Superstore responded

MARK.SHANSTROM, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

November 21, 2023

Great fast friendly service. They did a really nice job on my truck very happily with result More

by mjkindels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Brown
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Nov 22, 2023 -

Shottenkirk Superstore responded

mjkindels, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 20, 2023

Very good experience very nice people to work with and very good customer service!! I’ll definitely go back again!! More

by rcarhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montel Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Shottenkirk Superstore responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

November 16, 2023

Got my car in quickly without an appointment and was fixed quickly. Very impressed by offers to pickup and deliver my vehicle. Great Service! More

by LORBERINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt/Ford Service
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Nov 19, 2023 -

Shottenkirk Superstore responded

LORBERINS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 10, 2023

Very quick and efficient! I will always come here to get my oil changed! The oil tech I had was really good! More

by Mwarth925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya & Kailice & Carolyn
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Nov 13, 2023 -

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 09, 2023

only used the service dept this is not to be used when you only used the service dept. do not leave this in your survey. More

by BRUECKSUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
only used service dept
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Nov 10, 2023 -

Shottenkirk Superstore responded

BRUECKSUZ, thank you for sharing your experience with us. We appreciate your feedback!

November 09, 2023

Been there 2 times and both times the mechanic was gone that was to work on my backup camera and seatbelt More

by SCHWARTZT1
Workmanship
Recommend Dealer
No
Employees Worked With
Matt in service
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November 08, 2023

we always have great service at Shottenkirk. That's why we have too many cars. More

by KRISNTEX
Recommend Dealer
Yes
Employees Worked With
Matt Luers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Shottenkirk Superstore responded

KRISNTEX, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

November 05, 2023

Jason is always attentive to my needs with our minivan. He is quick and efficient every time our van goes into the shop. More

by BLNMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Moles
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Nov 06, 2023 -

Shottenkirk Superstore responded

BLNMILLER, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 03, 2023

My windshield is not clean the steering wheel was not clean either I have cleaned steering wheel More

by REBEKAHCANTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke and Car
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Nov 06, 2023 -

Shottenkirk Superstore responded

REBEKAHCANTY, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Superstore

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