Carlos Brown
Carlos Brown at Shottenkirk Superstore

Carlos Brown

Sales Manager

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

4.9
82 Reviews
4.9

82 Reviews

Write a Review

82 Reviews of Carlos Brown

August 23, 2026

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Employee Rating

Derek and Carlos made purchasing a Lincoln Navigator a pleasure, we plan on going back More

by DougJ1197
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Derek Menke

Aug 24, 2026

Shottenkirk Superstore responded

Our team enjoyed guiding you through the purchase of your new Lincoln Navigator L. Derek and Carlos look forward to helping you again on your return visit. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

August 05, 2026

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I recently financed a Kia k5 GT-line. Ephraim Twillie took good care of me and worked with me on my payments! More

by Loydj14333
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ephraim Twilie, Derek Menke

Aug 05, 2026

Shottenkirk Superstore responded

Knowing that Ephraim took such good care of you during your Kia K5 financing is rewarding. We’re glad the payment plan works for you and that our team could support you through this purchase. Your five-star rating means a great deal to our team. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

June 28, 2026

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Very nice people to work with. Adam Brown was very attentive and was pleasant to work with. More

by logan122507
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adam Brown

Jun 28, 2026

Shottenkirk Superstore responded

We’re thrilled to receive your five-star review. Adam was glad to provide attentive and pleasant service during your new Kia Seltos purchase. Enjoy your Seltos and we look forward to assisting you again. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

June 06, 2026

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Employees are very courteous and try to do their best! Had some delay, and miscommunication-but overall I understand it’s a process More

by Flabio82
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Shottenkirk Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well overall and truly appreciate your feedback. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

April 26, 2026

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The purchase experience was good. I did not feel undue pressure, and appreciated that. I await assistance on navigating all of the new technological advances. More

by rogerhatteberg
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Ephraim Twilie

Apr 26, 2026

Shottenkirk Superstore responded

It’s wonderful to hear the purchase process felt smooth and pressure-free. We’re eager to help you get comfortable with all the technology in your new Ford. Just let us know when you’d like to explore its features. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

April 04, 2026

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Very personable staff, easy to work with & explain the KIA's features & financing very throughly. More

by Al
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Montel Timmons

Apr 04, 2026

Shottenkirk Superstore responded

We’re glad our team was able to clearly walk you through the Kia Sportage Hybrid’s features and financing options. It’s great to know you found the process personable and straightforward. Enjoy your new Sportage, and don’t hesitate to reach out if you have any questions. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

March 11, 2026

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A very friendly informed group of people who do the best to provide the best. More

by spiker_randy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Lucas Newlan, Montel Timmons, Tanya Wilson, Ephraim Twilie , have not dealt with the other qualified salesperson

Mar 11, 2026

Shottenkirk Superstore responded

We’re happy to hear our team provided friendly and knowledgeable care for your Ford Explorer. Thank you for the five star rating. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

February 25, 2026

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Employee Rating

The dealership was clean and they were very fast with my recall. They made sure I made it to my appointment in time and they were nice to my dog More

by Hrich2101
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 25, 2026

Shottenkirk Superstore responded

Thank you for highlighting how efficient our team was with your Kia K5 recall and for noting our clean facility. Derek enjoyed meeting your dog and ensuring you arrived on time. We appreciate your feedback and look forward to assisting you again. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

February 10, 2026

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Employee Rating

Friendly, quick and thorough service. I have been going here for years and they do good work. More

by karolisgaule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Allen, Dave Savage, Tanya Wilson, Derek Menke , Joel Heater, Matt Weir

Feb 10, 2026

Shottenkirk Superstore responded

We appreciate your loyalty over the years and your kind words about our friendly, quick, and thorough service. Our technicians take pride in providing reliable care for your Kia Sorento. We look forward to having you back for your next maintenance.

February 07, 2026

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Employee Rating

The sales person was very helpful, polite and helped me with any question I asked him. I would recommend him any time in the future More

by Brigittesagerer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Luers

Feb 07, 2026

Shottenkirk Superstore responded

We appreciate your recommendation of our salesperson. We’re glad they were helpful and polite and answered all your questions about the Dodge Journey. We look forward to working with you again.

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