Carlos Brown
Carlos Brown at Shottenkirk Superstore

Carlos Brown

Sales Manager

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

4.9
80 Reviews
4.9

80 Reviews

Write a Review

80 Reviews of Carlos Brown

June 28, 2026

Dealership Rating
Employee Rating

Very nice people to work with. Adam Brown was very attentive and was pleasant to work with. More

by logan122507
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Brown

Jun 28, 2026

Shottenkirk Superstore responded

We’re thrilled to receive your five-star review. Adam was glad to provide attentive and pleasant service during your new Kia Seltos purchase. Enjoy your Seltos and we look forward to assisting you again. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

June 06, 2026

Dealership Rating
Employee Rating

Employees are very courteous and try to do their best! Had some delay, and miscommunication-but overall I understand it’s a process More

by Flabio82
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Shottenkirk Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well overall and truly appreciate your feedback. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

April 26, 2026

Dealership Rating
Employee Rating

The purchase experience was good. I did not feel undue pressure, and appreciated that. I await assistance on navigating all of the new technological advances. More

by rogerhatteberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Ephraim Twilie

Apr 26, 2026

Shottenkirk Superstore responded

It’s wonderful to hear the purchase process felt smooth and pressure-free. We’re eager to help you get comfortable with all the technology in your new Ford. Just let us know when you’d like to explore its features. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

April 04, 2026

Dealership Rating
Employee Rating

Very personable staff, easy to work with & explain the KIA's features & financing very throughly. More

by Al
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Montel Timmons

Apr 04, 2026

Shottenkirk Superstore responded

We’re glad our team was able to clearly walk you through the Kia Sportage Hybrid’s features and financing options. It’s great to know you found the process personable and straightforward. Enjoy your new Sportage, and don’t hesitate to reach out if you have any questions. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

March 11, 2026

Dealership Rating
Employee Rating

A very friendly informed group of people who do the best to provide the best. More

by spiker_randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Lucas Newlan, Montel Timmons, Tanya Wilson, Ephraim Twilie , have not dealt with the other qualified salesperson

Mar 11, 2026

Shottenkirk Superstore responded

We’re happy to hear our team provided friendly and knowledgeable care for your Ford Explorer. Thank you for the five star rating. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

February 25, 2026

Dealership Rating
Employee Rating

The dealership was clean and they were very fast with my recall. They made sure I made it to my appointment in time and they were nice to my dog More

by Hrich2101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Shottenkirk Superstore responded

Thank you for highlighting how efficient our team was with your Kia K5 recall and for noting our clean facility. Derek enjoyed meeting your dog and ensuring you arrived on time. We appreciate your feedback and look forward to assisting you again. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

February 10, 2026

Dealership Rating
Employee Rating

Friendly, quick and thorough service. I have been going here for years and they do good work. More

by karolisgaule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Allen, Dave Savage, Tanya Wilson, Derek Menke , Joel Heater, Matt Weir

Feb 10, 2026

Shottenkirk Superstore responded

We appreciate your loyalty over the years and your kind words about our friendly, quick, and thorough service. Our technicians take pride in providing reliable care for your Kia Sorento. We look forward to having you back for your next maintenance.

February 07, 2026

Dealership Rating
Employee Rating

The sales person was very helpful, polite and helped me with any question I asked him. I would recommend him any time in the future More

by Brigittesagerer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Luers

Feb 07, 2026

Shottenkirk Superstore responded

We appreciate your recommendation of our salesperson. We’re glad they were helpful and polite and answered all your questions about the Dodge Journey. We look forward to working with you again.

January 10, 2026

Dealership Rating
Employee Rating

The staff wa so helpful from the begining to the end thanks to Matt L...thank you More

by bolo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Matt Luers

Jan 10, 2026

Shottenkirk Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

December 07, 2025

Dealership Rating
Employee Rating

I’ve been to many MANY dealerships in my day. Matt and Joe (and probably Troy too) are absolutely terrific. Matt and Joe specifically are the best. There are 2 women in the service department too More

by jacebraun24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Matt Luers, Tanya Wilson, Ephraim Twilie , There is one more female in service that is also terrific

Dec 07, 2025

Shottenkirk Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Superstore. We look forward to having you as one of our valued customers for many more years to come! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

1
...

Dealership Inventory (231 Vehicles)

new 2026 Ford Maverick car, priced at $40,828
2026 Ford Maverick
new
Orange exterior
Automatic
All-wheel Drive
used 2026 Chrysler Pacifica car, priced at $41,065
2026 Chrysler Pacifica
used
Red exterior
Automatic
All-wheel Drive
new 2027 Kia Seltos car, priced at $29,010
2027 Kia Seltos
new
Snow White Pearl exterior
CVT
All-wheel Drive
new 2026 Kia K5 car, priced at $32,600
2026 Kia K5
new
Wolf Gray exterior
Automatic
All-wheel Drive
new 2026 Ford F-150 car, priced at $60,105
2026 Ford F-150
new
Silver Metallic exterior
Automatic
Four-wheel Drive
used 2023 Ford F-150 car, priced at $48,832
2023 Ford F-150
used
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive