Shottenkirk Toyota Granbury

Went for my first service and enjoyed a two hour oil change. Lady beside me spent 5 hours getting oil change and tire rotation. Nice waiting room but this service department needs new management. Very d change. Lady beside me spent 5 hours getting oil change and tire rotation. Nice waiting room but this service department needs new management. Very disappointed. Wal-mart is 5 star compared to this clown show. More

Great Service. CHRIS my service manager was outstanding. He explained a minor problem with my windshield washers and provided a fix which needed a part. He ordered CHRIS my service manager was outstanding. He explained a minor problem with my windshield washers and provided a fix which needed a part. He ordered the part and when it arrived he sent me a text and fixed the problem. More

Alexus did a good job of presenting the car, and its features and communicating what the dealership was offering. features and communicating what the dealership was offering. More

excellent job kept me inform told me what needs to be done when the car reaches 200,000 miles done when the car reaches 200,000 miles More

I was quoted an old price and not the number on their web site. Plus the vehicle was 4,3000 above the price with all extra costs by dealership site. Plus the vehicle was 4,3000 above the price with all extra costs by dealership More

See previous statement about time it took to get a battery and windshield wipers replaced. Alex should have monitored the time and kept me informed instead of me having to complain. battery and windshield wipers replaced. Alex should have monitored the time and kept me informed instead of me having to complain. More

With regard to selection, there were many used Tacoma trucks but not many new ones. Pricing on line between new and used was somewhat confusing. I would have liked to stick with my initial budget but I p trucks but not many new ones. Pricing on line between new and used was somewhat confusing. I would have liked to stick with my initial budget but I purchased a good new truck. More

They lie to you and take advantage of you. I have bought many cars in my life and by far this was the worst experience. This makes me never want to buy another Toyota again. I have bought many cars in my life and by far this was the worst experience. This makes me never want to buy another Toyota again. More

Service was spot on. Made the appointment, drove in service bay, was greeted and checked in, went to waiting room, advisor came in about 15 minutes later, showed me filte Made the appointment, drove in service bay, was greeted and checked in, went to waiting room, advisor came in about 15 minutes later, showed me filters that were dirty, and about 15 minutes later my car was finished and brought to front for check out. Thanks Shottenkirk for great service. More

Rob the service manager was prompt, pleasant, and attentive. I had an issue that I thought needed attention, and he took it seriously and kept me in the loop. I was very satisfied with the whole expe attentive. I had an issue that I thought needed attention, and he took it seriously and kept me in the loop. I was very satisfied with the whole experience. More