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Shottenkirk Toyota Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
3,109 Reviews
Toyota Dealership In Granbury Near Fort Worth, TX Shop Shottenkirk Toyota of Granbury Today Are you searching for an affordable new or used Toyota near Fort Worth, Texas? If so, you'll find the competitive offers you're looking for at Shottenkirk Toyota of Granbury! We proudly help local Texas drivers locate the precise Toyota that suits their needs, so whether you're after a sleek new Toyota Camry sedan or a powerful Tacoma or Tundra pickup truck, you'll find it here at our new and used car dealership. You can begin researching your next new Toyota right here on our website. Our Toyota dealership proudly offers competitive rates near Fort Worth, TX, that make driving a new Toyota possible. So visit us in Granbury, TX or give us a call at 817-776-5244 today! Why Buy & Service Here? When you're looking for extra value and perks, turn to our dealership in Granbury that's home to Shottenkirk Customer Care, which offers driving peace of mind thanks to powertrain coverage, key replacement, dent and ding repair, windshield repair and an array of other valuable services. We welcome local drivers to visit our service center for Toyota Express Maintenance, where our service is always fast and coffee and Wi-Fi access while you wait are always free!
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5100 U.S. 377

Granbury, TX

76049

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Showing 3,109 reviews

August 01, 2023

Just average. Tried to upsale me. This is something new for S. Tried to sell battery and tires. More

by RMWHITAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you RMWHITAKER for taking time to leave a review on your recent visit. I'm sorry that you felt like we tried to upsell you; that is not our intention. When your vehicle is in for service, we offer a complimentary, multi-point inspection where we inspect 28 points of your vehicle and inform you of the items that need attention. Our role is to report the condition of your vehicle and give you the opportunity to address any needed items while it is in for service. We always respect your decision, regardless of the answer. On your next visit, if you would prefer that we not perform the multi-point inspection, please let your service advisor know when they start to write-up your service order. They will be happy to remove it from the work order. Thank you for being a Shottenkirk customer. Rob Grant Service Director

July 31, 2023

The customer service representatives at Shottenkirk always take good care of me and my 1988 Toyota Land Cruiser! More

by GMMURPHY611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you GMMURPHY611 for your 5-star review. We really appreciate serving you and your 1988 Land Cruiser. See you next time.

July 28, 2023

Shottenkirk Toyota of Granbury is a 5 Star place to go for your next Car needs! Be sure to do business with Jimmy Humes, Jimmy listened to me, found me the SUV I wanted, I went in and purchased my 2023 RA More

by MARYHELEN.SOLORIO
Recommend Dealer
Yes
Employees Worked With
Aryan Rodriguez, Jimmy Humes-Fairley
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July 28, 2023

Nice people gave me great deal on my trade in when I had paperwork issues called took care of it well update. Once I get my paperwork back nightmare was charged over $7500 for gap and extended warranty when More

by MOTOCROSSED27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler Akins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

MOTOCROSSED27 responded

So I found out today that on my truck I traded in I had something called shotenkirk customer care for $2000 that I didn’t ask for wasn’t explain to about or even know I had so now I’m trying to figure out if I can get my money back on that then I was told that a warranty was only going to cost me $17 a month and then I found out that they upped charge me over $7500 for gap and a extended warranty and the salesman promised me that it was only gonna cost $17 a month or the finance manager. I called the company that financed the Jeep and was told how much that 7500 dollars cost me I’m beyond mad I also was told when I bought my Tacoma that if I didn’t buy the gap insurance that the bank wouldn’t finance me and so we needed the truck so I said OK that’s fine so we got the truck. I called the bank to verify everything and I asked them why they would say that they said that was a total lie so I was lied to about that. Also Be careful when you sign your contacts on these don’t be stupid like me and just sign because you’re excited read the fine print because I’ve been screwed three different times now I didn’t even realize I had customer care on my other vehicle. They didn’t even tell me about it and I paid over $100 to get a new key made. Apparently that also was included which nobody told me about im so stupid. Sometimes I need to start reading contracts better be aware. I would not ever ever purchase a vehicle from these people again.

July 27, 2023

This is the reason I do not complete your reviews because you make me type this More

by MCCURDYS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you MCCURDYS76 for your 5-star review. We appreciate your business and your time in giving us this review.

July 26, 2023

Very professional. Kept me informed on the work being done. I will recommend for repair needs. More

by RAKEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
Report | Print
Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you RAKEAS for your kind review. We appreciate your business.

July 25, 2023

Not exactly the most honest. At least the ones I dealt with. Never again! It’s also stupid to have a 15 word minimum on this More

by Kawes
Recommend Dealer
No
Employees Worked With
Oscar Black
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Akins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 22, 2023

Garland was fantastic and kept me informed of the status of my recall work and I especially appreciate that I was able to text her. More

by crazymama4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2023 -

Shottenkirk Toyota Granbury responded

Thank you for your kind words! We’re glad that Garland was able to keep you informed of the status of your recall work. We appreciate your business and hope to see you again soon. Shottenkirk Toyota of Granbury

July 22, 2023

Alex explained how long it would take to do the repair and it all went just as I was told More

by JUDYTINNEY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2023 -

Shottenkirk Toyota Granbury responded

“Thank you for taking the time to leave us such a nice review. We are thrilled to hear that Alex explained how long it would take to do the repair and it all went just as you were told. We appreciate your business and look forward to serving you again in the future.” Shottenkirk Toyota of Granbury

July 21, 2023

I’m so excited about my New 2023 RAV4’, Be sure to ask for Sales Associate Jimmy Humes He is Awesome! I told him what I was looking for in an SUV . He found it for me. I came in and got my SUV. My Fina More

by MARYHELEN.SOLORIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aryan Rodriguez, Jimmy Humes-Fairley
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