Shottenkirk Toyota Granbury

I just wanted to Thank Mitch Morgan for his service to our country and he was very helpful in the purchase of my wife and I new car our country and he was very helpful in the purchase of my wife and I new car More

Oscar was very pleasant to work with. Very relaxed yet still professional. The dealership was spotless and all agents I interacted with were friendly and personable. Very relaxed yet still professional. The dealership was spotless and all agents I interacted with were friendly and personable. More

I started my new car search online and they did a great job giving me all the information I need to make the hour long drive to come and purchase job giving me all the information I need to make the hour long drive to come and purchase More

Always top-notch service at Toyota of Granbury. The communication was great and my vehicle was clean when I picked it up. The communication was great and my vehicle was clean when I picked it up. More

Fast efficient service! Service was completed with 1 hour. Highly recommend! Thank you for great service! Service was completed with 1 hour. Highly recommend! Thank you for great service! More

Chris was an amazing service agent! He kept in contact with me all along the way!! He kept in contact with me all along the way!! More

Rob did a wonderful job explaining what was needed. He then delivered service results quicker than originally expected. His communication was great throughout the entire process. Thank you Rob. He then delivered service results quicker than originally expected. His communication was great throughout the entire process. Thank you Rob. More

Tiffany at Shottenkirk Toyota Grandbury is the best! She answered all my questions and helped me and was very thoughtful. She answered all my questions and helped me and was very thoughtful. More

They lack truthful communication skills. I feel like I was taken advantage of. Especially when I (after the purchase) found out I bought a car that was in Hurricane Harvey and was not told ! I feel like I was taken advantage of. Especially when I (after the purchase) found out I bought a car that was in Hurricane Harvey and was not told !! I have COPD and feel like the car endangers my health more. I bought a Powertrain Warranty/Service Contract, which took 6 months (after numerous calls & them hanging up on me or giving the run around) to get copy of Contract. My signature was forged. That in its self is fraud. I received only page 1 of 6. I was also promised a FOB for car and never received it. I would not recommend this dealership to my worst enemy if I had one. More

The dealership was okay but I had issues with Trevor from the beginning. I drove an hour and a half to see a vehicle. He knew that the vehicle was not ready but let me drive that far anyway. He acted like he the beginning. I drove an hour and a half to see a vehicle. He knew that the vehicle was not ready but let me drive that far anyway. He acted like he didn't know where it was on the lot but drove us straight to the back of the dealership to see it. It was traded in over a week prior but had not been cleaned at all. Still had a lot of personal belongings in it from the previous owner. Then he wouldn't let me drive it since it had not been thru the inspection process. I reminded him that I drove so far to see/drive the truck but he acted like he didn't know it wasn't ready to see. I was given $15K for my trade in but it's on the lot now for $24K. I was seeking $20k.They knew it was worth more but said that it wasn't. They could have given me more for my trade since I paid in an additional $27K for the new vehicle. Ultimately, I bought the newer vehicle but Trevor didn't tell me about any of the features it had or what they had done to it to sell it. (ie brakes, new tires, oil change etc,) I had to find all that out on my own or call and ask. I am still finding out things to this day and it's been over a month. The electric side steps have been malfunctioning since the 1st week. I had to unplug them because they wouldn't go up and the lights would not go off. I am still trying to get them fixed. The windshield was cracked and it took a month to get replaced. I had to call multiple times and multiple people to get answers because Trevor never answered the phone. The one time he did, he said he would call me right back but never did. I asked about ordering another key fob but instead of securing one for me, he gave me their contact to call myself. I understand this is a business but I felt like I was just a number to them and still feel taken advantage of. If another vehicle of the same caliber was available anywhere else, I would have left. More