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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,669 Reviews

1,669 Reviews of Shottenkirk Toyota Granbury - Service Center

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August 27, 2024

Eli is what you want in a someone that deals with the people. Polite, knowledgeable, reads people. He will will be very good at whatever he ends up doing. Thanks. More

by C Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Eli Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

August 25, 2024

Alex did a great job. I wish he would accepted my competitor coupon for my service. I had spoke Eli previously and he thought they could. Other than that, good service. More

by LOUIEMUGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Eli Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

August 24, 2024

I appreciate that I didn't have to wait long for the service. Alex was GREAT! I was shocked at the cost of a new battery! Wow! I was not happy at all having to pay an extra 3% using my credit card. More

by shka2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

August 22, 2024

Great service. While having my Tundras first service done I ended up purchasing a Highlander for my wife. More

by 4D1873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyronne Wells
Aug 23, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 18, 2024

I have a problem them because they do not take Credit Cards. Thank You and Thank You More

by markter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Hofer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Pierce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

August 17, 2024

Very clean & nice. Service people are very friendly. Took car in for battery & they washed it More

by stacey.johnson6704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Shottenkirk Toyota Granbury responded

stacey, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 16, 2024

Very good dealership I was very satisfied with everything and the staff is very professional and they are very nice people I enjoyed working with them More

by SUSAN8528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Shottenkirk Toyota Granbury responded

SUSAN, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

August 15, 2024

They treated me very well in dealing with my oil leak. Their shuttle service made it easy to leave my car while the problem was being addressed. More

by WAYNEFITZGERALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 15, 2024

I stopped in because one of my tire lights was on. They told me I had a screw in my tire and it was too close to the sidewall to repair it and needed to be replaced. I drove down to Discount Tire and More

by BSHORT1952
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brooke Pierce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

August 14, 2024

Alex was great! I was in and out quicker than expected and got a wash! More

by Shanna7205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Shottenkirk Toyota Granbury responded

Shanna, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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