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Brooke Pierce
Brooke Pierce at Shottenkirk Toyota Granbury
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Brooke Pierce

Service Advisor

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.6
7 Reviews

I have been a Service Advisor for a little over 3 years, 3 years for Hyundai and a few months with Toyota. I'm local to Granbury, Texas.

Dealership Experience

2 yrs, 9 mos

Industry Experience

6 yrs, 1 mo

Languages Spoken

English English

4.6

7 Reviews

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7 Reviews of Brooke Pierce

April 12, 2024

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Employee Rating

Service is excellent and the staff is great, very knowledgeable about what the customer needs. More

by ISMAEL.AYALA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Rodriguez, Moriah Lennington

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Apr 16, 2024

Shottenkirk Toyota Granbury responded

ISMAEL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

April 11, 2024

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Employee Rating

Was told I had a nail in my tire. Made it less than 5 miles down the road when my tire went flat. Changed tire and the nail had been removed More

by KAVY4444
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Workmanship
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Service Communication
Recommend Dealer
No
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Apr 12, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

Apr 12, 2024

KAVY4444 responded

So, I had a bad experience with your service department and y’all want “me” to reach out to yall to discuss it? This seems to be another issued

April 05, 2024

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We have not heard very positive feedback from friends and neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! More

by KEVINKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson, Alex Rodriguez, Mj Davis, Moriah Lennington

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Apr 08, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 03, 2024

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Moriah was awesome! She was very helpful during my service. She kept me informed during the service of everything that was being done. More

by JAPPLE307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson, Alex Rodriguez, Mj Davis, Moriah Lennington

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Apr 04, 2024

Shottenkirk Toyota Granbury responded

JAPPLE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 31, 2024

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The service team was patient, professional, courteous, and informative. Even though our vehicle is older, we were given excellent service and it was obvious that the technicians cared about diagnosing the More

by Jennifer Dempsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moriah Lennington

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Mar 31, 2024

Shottenkirk Toyota Granbury responded

Jennifer, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 26, 2024

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Brooke got my car right in and took care of it quickly. She explained what need done and what the cost would be. I was very satisfied. More

by GLSIMONTON60
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 27, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 22, 2024

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Employee Rating

Much improvement in customer service, very helpful parts department and all depts in the back are great. More

by SPBRASSS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garland Robinson, Alex Rodriguez, Moriah Lennington

Helpful
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Mar 26, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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