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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.4
1,521 Reviews

1,521 Reviews of Shottenkirk Toyota Granbury - Service Center

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February 26, 2020

Ryan took great care of my car and I was very happy with the whole experience. I will return for all our future service needs. More

by TaylorHall
Recommend Dealer
Yes
Employees Worked With
Ryan Sigman
Feb 27, 2020 -

Shottenkirk Toyota Granbury responded

Taylor, Thank you for your feedback! We value the feedback from our customers.

February 26, 2020

Excellent customer service with great team work. I had a collision with a deer and had to have the body of my car repaired, and a regular maintenance at the same time. Oscar, who picked a great car f More

by NAKAMURAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Swilling, Steven Henn
Feb 27, 2020 -

Shottenkirk Toyota Granbury responded

Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again!

February 25, 2020

Oil change and tire rotation I had only a small window of time to get my vehicle serviced and asked the young man, Hunter, how long it would take. He didn't promise that it wo More

by sdhosford
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Poimbeauf
Feb 26, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 25, 2020

Oil Change The service department greeted me quickly and service was completed in a timely fashion. I was a little dismayed because the gate was still closed o More

by SLBATTENFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
Feb 26, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for providing this feedback to us! We are always looking for ways to improve our dealership, and reviews like this help us to do that. Our Service department works hard to make sure our customers are treated with the best customer service possible! We appreciate your business and hope to see you in our Service department again soon!

February 24, 2020

Great experience Brought in Camry for warranty maintenance. The folks were friendly & informative. The wait was delightfully short, under an hour, and the waiting are More

by MARILYNN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the younger fellas name, but he was delightfully engaging. We talked about the wonder of Toyotas
February 21, 2020

Every time I visit the dealer for any reason, I get very quick and excellent services, no complains. I will recommend Shottenkirk Toyota to my friends and family. More

by ROSALBA1946
Recommend Dealer
Yes
Employees Worked With
Ashton Morales
Feb 21, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.

February 21, 2020

10000 miles maintenance Was the fastest maintenance ever.I was in and out in 35 minutes total.Had the oil and filter changed,tires rotation and a fairly decent wash job.I de More

by hlf45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Beckler
Feb 24, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for providing feedback from your visit! Our service team works hard for our customers to have a quick and successful visit every time they come to our Service department. We hope to see you again soon!

February 20, 2020

Excellent Service in a Timely Manner I made an appointment and took my vehicle in for regular service, I said I would wait for it. I hadn't even spent an hour in their spacious, comfortab More

by Granbury Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Bailey
Feb 24, 2020 -

Shottenkirk Toyota Granbury responded

Rick, Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 20, 2020

Very efficient and quick turnaround for service. Melissa, the service advisor, was very good. She kept me advised of the vehicle status and called when repairs were completed. More

by FASKAGGS1699
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
Feb 24, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 20, 2020

Great to see Melissa is back at the service department she is always on top of things there and gets the job done and is extremely professional More

by SCHNIERSTX
Recommend Dealer
Yes
Employees Worked With
Melissa
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