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Shottenkirk Toyota Granbury - Service Center
Granbury, TX
1,666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,666 Reviews of Shottenkirk Toyota Granbury - Service Center
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March 23, 2024
Watch out for all the extra garbage fees. What a bunch of liars and crooks. $6500 Market adjustment fee, $900 nitrogen and tint fees on a platinum vehicle that comes pre-printed. $1800 Lojack What a bunch of liars and crooks. $6500 Market adjustment fee, $900 nitrogen and tint fees on a platinum vehicle that comes pre-printed. $1800 Lojack fee. $900 VIP service fee. "Sorry, we can't take any of these fees off" is the standard response and also against State law. Wade Elliott and The Finance Manager lied to me about available the $1000 credit for using Toyota Financial Services. I had to go back and get that fixed after I called them out on it. We got a crappy Rav 4 loaner car while we were waiting for our vehicle to arrive (later than we were told of course). Do not trust this dealership at all. They live up to their bad reviews online and didn't make it right when I brought it up. This is the kind of dealership that makes buying a vehicle so miserable. More
by APeterson
Verified CustomerEmployees Worked With
Tyronne Wells, Jason Klein
March 23, 2024
I recently had the pleasure of working with Alex in the service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and to service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and took the time to thoroughly explain the issues with my car. His knowledge and attention to detail were evident as he provided me with all the necessary information to make informed decisions about the repairs needed. What truly stood out was Alex's commitment to ensuring I understood all my options, making the process stress-free. I highly recommend Alex to anyone in need of reliable and trustworthy service advisor. Thank you, Alex, for your outstanding assistance! More
by Samrae
March 22, 2024
Much improvement in customer service, very helpful parts department and all depts in the back are great. department and all depts in the back are great. More
by SPBRASSS
Employees Worked With
Other Employees :
MORIAH LENNINGTON
March 19, 2024
Great service. Alex greeted me promptly upon arrival. I had an appt at 8:00 and service was completed by 9. Alex greeted me promptly upon arrival. I had an appt at 8:00 and service was completed by 9. More
by Jana.franklin22
Employees Worked With
March 18, 2024
excellent job on in taking care of my service needs everytime I visit the dealer everytime I visit the dealer More
by JPEARSON30
Employees Worked With
March 16, 2024
Alex goes above and beyond to provide exceptional service as well as upholding wonderful customer service characteristics. as well as upholding wonderful customer service characteristics. More
by thewhitneydawn
Employees Worked With
March 15, 2024
the car was serviced and time of wait was what I was told so all is good so all is good More
by CVCOOK4
March 14, 2024
UPDATE I'm back to a happy customer! Thank you Garland et al for responding so quickly to my concerns and taking good care of me! Thank you Garland et al for responding so quickly to my concerns and taking good care of me! More
by Briana S
Employees Worked With
March 13, 2024
Entire staff was helpful in assisting with communication and explanation of major repairs needed to for vehicle and explanation of major repairs needed to for vehicle More
by EBANKS82
