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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,669 Reviews

1,669 Reviews of Shottenkirk Toyota Granbury - Service Center

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November 30, 2023

Donte was amazing to work with making my trip to the dealership satisfying easy. Great work! More

by Vdavis1028
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Dec 01, 2023 -

Shottenkirk Toyota Granbury responded

Vdavis, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

November 30, 2023

What amazing service Donte was! He made my shopping approach significantly easier than I expected it to be. Fantastic! More

by Vjjr121
Recommend Dealer
No
Employees Worked With
DONTE PATTERSON
Report | Print
Dec 01, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

November 30, 2023

Since the glass has been frosted in the waiting area I have had concerns that much of what used to be done in plain view is now not being done but sill being charged to the customer. I have waited for hou More

by I don’t have a screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONTE PATTERSON
Report | Print
Dec 01, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

November 30, 2023

Alex did a great job and the service was timely. The wash is a nice touch. More

by KEN.ALEXANDER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Shottenkirk Toyota Granbury responded

KEN.ALEXANDER, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 29, 2023

Donte was very curtious, he kept me up with where the process of my car was. he went beyond what his job detail calls for. More

by Auroraarrambide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mj Davis, DONTE PATTERSON
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Nov 30, 2023 -

Shottenkirk Toyota Granbury responded

Auroraarrambide, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 29, 2023

Exceptional experience, staff was friendly and helpful. They took the time to understand what I was looking for and met all my needs. Alex R. was such a welcoming and caring service advisor. Super glad to More

by brissa.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Shottenkirk Toyota Granbury responded

brissa, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 29, 2023

Awesome guy. Made everything very enjoyable and easy. Firm handshake. coffee was good and hot More

by Jakehamilton415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 29, 2023 -

Shottenkirk Toyota Granbury responded

Jakehamilton, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

November 29, 2023

HE PROMISED TO CALL ME AFTER TALKING TO HIS MANAGER ABOUT SOME DAMAGE ON MY CAR THAT NEEDED FIXING!HAVENT HEARD A WORD FROM HIM AND I HAVE CALLED 3 TIMES👎 More

by Pbradshaw2419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 29, 2023 -

Shottenkirk Toyota Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-765-1020 and ask for one of our managers.

November 29, 2023

Extremely helpful great information took care of every need and question I had great place to go More

by Twichtwich1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 29, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

November 27, 2023

Thanks Donte for helping with our problems. You know your field very well. Thanks again. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 27, 2023 -

Shottenkirk Toyota Granbury responded

Mike, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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