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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,672 Reviews

1,672 Reviews of Shottenkirk Toyota Granbury - Service Center

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August 02, 2023

Very helpfull as well as "VERY PROFESSIONAL"! !! You should change the box that say's tou need to have 15 words minimun. Folks like to be breif as possible so that makes us far from being More

by GERRY_OLEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you GERRY_OLEARY for your 5-star review of the service you received from Alex. Sorry for the 15 word minimum requirement.

August 02, 2023

Always have had friendly, kind, and what I know about cars t service Dept tops More

by SRGENTRY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Grant, Rob Floroplus
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August 01, 2023

Great service, Speedy work, Polite and knowledgeable staff. Clean efficient facility. Would record to others. More

by BRIANDAW077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Floroplus
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you BRIANDAW077 for your kind words. We appreciate your business.

August 01, 2023

Just average. Tried to upsale me. This is something new for S. Tried to sell battery and tires. More

by RMWHITAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you RMWHITAKER for taking time to leave a review on your recent visit. I'm sorry that you felt like we tried to upsell you; that is not our intention. When your vehicle is in for service, we offer a complimentary, multi-point inspection where we inspect 28 points of your vehicle and inform you of the items that need attention. Our role is to report the condition of your vehicle and give you the opportunity to address any needed items while it is in for service. We always respect your decision, regardless of the answer. On your next visit, if you would prefer that we not perform the multi-point inspection, please let your service advisor know when they start to write-up your service order. They will be happy to remove it from the work order. Thank you for being a Shottenkirk customer. Rob Grant Service Director

July 31, 2023

The customer service representatives at Shottenkirk always take good care of me and my 1988 Toyota Land Cruiser! More

by GMMURPHY611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you GMMURPHY611 for your 5-star review. We really appreciate serving you and your 1988 Land Cruiser. See you next time.

July 28, 2023

Shottenkirk Toyota of Granbury is a 5 Star place to go for your next Car needs! Be sure to do business with Jimmy Humes, Jimmy listened to me, found me the SUV I wanted, I went in and purchased my 2023 RA More

by MARYHELEN.SOLORIO
Recommend Dealer
Yes
Employees Worked With
Aryan Rodriguez, Jimmy Humes-Fairley
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July 27, 2023

This is the reason I do not complete your reviews because you make me type this More

by MCCURDYS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you MCCURDYS76 for your 5-star review. We appreciate your business and your time in giving us this review.

July 26, 2023

Very professional. Kept me informed on the work being done. I will recommend for repair needs. More

by RAKEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
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Aug 02, 2023 -

Shottenkirk Toyota Granbury responded

Thank you RAKEAS for your kind review. We appreciate your business.

July 25, 2023

Not exactly the most honest. At least the ones I dealt with. Never again! It’s also stupid to have a 15 word minimum on this More

by Kawes
Recommend Dealer
No
Employees Worked With
Oscar Black
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Akins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 22, 2023

Garland was fantastic and kept me informed of the status of my recall work and I especially appreciate that I was able to text her. More

by crazymama4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2023 -

Shottenkirk Toyota Granbury responded

Thank you for your kind words! We’re glad that Garland was able to keep you informed of the status of your recall work. We appreciate your business and hope to see you again soon. Shottenkirk Toyota of Granbury

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