Shottenkirk Toyota Granbury - Service Center

Facts and transparency are not present when dealing with the staff. There are numerous excuses present. the staff. There are numerous excuses present. More

What can I say? Regardless of what I went thru. They need to work harder on their customer service. It felt Pressured, dishonest, rush, at first I couldn't get anyon Regardless of what I went thru. They need to work harder on their customer service. It felt Pressured, dishonest, rush, at first I couldn't get anyone to help, then this is what I have to deal with after I did get someone to help me. Sad is that not very any car dealers around granbury. Should have gone in to Dallas-Fort worth area. More

Well they left my window down when finished and it was raining so I wasn’t happy about that but other than that I was pleased raining so I wasn’t happy about that but other than that I was pleased More

Garland was very professional and did a great job with the service and keeping me informed. the service and keeping me informed. More

Oscar Black and Garland provided an excellent service experience in a very reasonable amount of time experience in a very reasonable amount of time More

Shottenkirk always does great service on my vehicle. Staff is friendly and helpful. Thank you! Staff is friendly and helpful. Thank you! More

I have used this dealership since 2009. I bought my last car there and have it serviced regularly.I have always been treated with respect and communication has been great .I will continue to I bought my last car there and have it serviced regularly.I have always been treated with respect and communication has been great .I will continue to use them to service my Highlander! More

I am not sure why if you have an appointment that it takes 2.5 hours to change the oil and have a wheel alignment done. If you are running behind than maybe you should tell me that you are running behin takes 2.5 hours to change the oil and have a wheel alignment done. If you are running behind than maybe you should tell me that you are running behind and maybe see if they want to reschedule or wait. Then the service advisor said he has high standards that most people do not understand. If that was high standards, then not sure what I got. After leaving I had to come back because they did not reset the the service light. More

Exceptionally bad car buying experience. Pressured me into buying the car before I saw it. The car arrived 6 weeks later than promised - and it was the wrong trim level. They also pressur Pressured me into buying the car before I saw it. The car arrived 6 weeks later than promised - and it was the wrong trim level. They also pressured me into buying 5K of additional warrantees so they could hit their target sales price. I asked multiple times to talk to the sales manager and he was never "in the office" nor would he return my calls. More

Shottenkirk lies so much, they lie for fun! It’s like a competition, just because they can. Literally nothing is the truth and they will screw you 7 ways from Sunday to get another dollar. I ho It’s like a competition, just because they can. Literally nothing is the truth and they will screw you 7 ways from Sunday to get another dollar. I hope I win the $100 gift card (this is why they have so many good reviews, offer a fake discount or promise of special favor for a review before you know you have been screwed). More