Shottenkirk Toyota San Antonio

There is 3% charge on card usage and misc charge for rags this wasn’t here before, not right for the customers when we see these surprise add ons. Plus I’ve came twice in the last month and have found differ this wasn’t here before, not right for the customers when we see these surprise add ons. Plus I’ve came twice in the last month and have found different issues than each other seems like I’m getting hounded to get things done. More

Quick and fast service! Service was taken care of at the scheduled appointment time. I truly appreciated that. Thank you again! Service was taken care of at the scheduled appointment time. I truly appreciated that. Thank you again! More

Technicians and Toyota Corporate staff failed to successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalo successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalon, With 70K miles, under Toyota Platimim warranty until April 2025. No negative reflection on service advisor J Greene, but FAIL on service department and corporate technicians… More

Good service and when they said it be an hour to hour and 20, they were spot on. Very happy! 20, they were spot on. Very happy! More

I didn't like charging extra to use for services with an ATM card or credit card. Nothing told in advance about the charges ATM card or credit card. Nothing told in advance about the charges More

The team is always courteous and professional. My vehicle is usually done much quicker than they anticipate. Work is always well done. 140k miles and going strong. Thank you. My vehicle is usually done much quicker than they anticipate. Work is always well done. 140k miles and going strong. Thank you. More

I actually feel like I was a victim of bait and switch. I went in to buy a specific certified corolla. Instead of the car that I mentioned from the website, I was encouraged to drive a different 'certifi I went in to buy a specific certified corolla. Instead of the car that I mentioned from the website, I was encouraged to drive a different 'certified' corolla of the same year, which my husband test drove. After being at the dealership for hours, I mentioned that I needed to pick up my girls from school so we needed to speed it up. I was told they would and after we were almost completely finished, I found out the car was not certified but was assured that there was nothing wrong with it even though it had been in an accident. Since we have come home with it we have found more and more things wrong with it, like the seat doesn't move, the driver door lock mechanism only works electronically and cannot be locked or unlocked manual, and the cruise control doesn't work. I feel like I was ripped off over $20k. I had a good experience at the dealership and with the employees up until the minute that I needed to be done and rushed out when I was told the car was not certified. I encourage anyone purchasing to just leave if there were any changes made so they don't fall to the same tactics. The only reason that I give two stars instead of one is because I did make the decision and I don't feel that other than the switched vehicles was a problem. Update: I'm lowering my review to one star because apparently the dealership told this rater that they worked with me to resolve my issue and I have not heard from them at all. More

Non-communicative. Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the front desk receptionist who went out of our way to get a service person. We went here all the time when it was Alamo...treated us great. Not so with Shottenkirk. More

I was surprised to learn that Shottenkirk charges a fee if you pay for the services with a credit card. if you pay for the services with a credit card. More

The service was excellent and the staff was friendly and helpful and knowledgeable about what I needed done. helpful and knowledgeable about what I needed done. More