Shottenkirk Toyota San Antonio

Poor customer service! Slow and inefficient!poor follow through also trying to get someone to help order side rails for my truck Slow and inefficient!poor follow through also trying to get someone to help order side rails for my truck More

Took my prius in for front wheel alignment - After i picked up my car it started to have serious problems - took it back in four consecutive times and spent up to $6,000 in repairs - Toyota was not able picked up my car it started to have serious problems - took it back in four consecutive times and spent up to $6,000 in repairs - Toyota was not able to solve the problem - either I was scammed or the mechanics are not factory trained. I gave up and bought another car only to find out later it didn't have two safety features that I was led to believe was standard - amely a 360 back up camera and digital mirror More

Mechanical work was done as to be expected. The issue is with communication with Herald. It was difficult to communicate with him and he wail say things then not recall the conversation. He als The issue is with communication with Herald. It was difficult to communicate with him and he wail say things then not recall the conversation. He also failed to return my phone calls either. Waited 3 days for a return phone call. More

Appreciate the salesmen and will definitely come back in the future for an upgrade. Thank you. the future for an upgrade. Thank you. More

Shelby Greene handled my SUV well as promised. The new radio was installed in less than 2 hours and worked correctly! Thanks Shelby The new radio was installed in less than 2 hours and worked correctly! Thanks Shelby More

Excellent customer service easy process Terrance made it happen for my daughters first car and for mom and dad to not worry about dependable vehicle for her. happen for my daughters first car and for mom and dad to not worry about dependable vehicle for her. More

I had a good experience with the last maintenance visit. Tyler explained the need to come back and the time it would take for the key fob. So I opted for just the mileage required service at this time. I Tyler explained the need to come back and the time it would take for the key fob. So I opted for just the mileage required service at this time. In and out smoothly. More

Very poor finance service, poor experience on finance. finance guy did not know what he is doing. finance guy did not know what he is doing. More

when i went for pick up noone there to explained and ask questions about my van's problem i did not get the answer or service team was not the there to speak to me and they are only matter for charging the questions about my van's problem i did not get the answer or service team was not the there to speak to me and they are only matter for charging the customers.... and i did not understand if i use my CARD they are charging 3 % up charging. but manage name Pete came out explaining to me and he was very helpful and hope he call me back for my car's problem. they need new cashier.... starting new ownership need a lots of change need to be happening soon. i love this brand of cars but this is what SA can offer me? i will change my personal car and company cars also..... More

The oil service I had was very good. I had an issue with my car that I was told was still under my warranty. Took the car back in a few days later for the service and then was told, "It I had an issue with my car that I was told was still under my warranty. Took the car back in a few days later for the service and then was told, "It may not be covered by the factory warranty." I was cautious about leaving my car a full day if it might not be covered. I left the car for a full day and was told they were still waiting to hear back if the issue was covered under the factory warranty. Picked up the car and a week later, I still have not heard back. My warranty runs out on Oct 31, 2024. I will call back tomorrow but my expectation was that I would be kept informed. Oil change = good; other services = I will take to my mechanic. More