Shottenkirk Toyota San Antonio

New staff, very DISORGANIZED & not well educated. Went in for an oil change & tire rotation; using a mailed discount coupon flyer. The new service advisor failed to get answers to my basic questions Went in for an oil change & tire rotation; using a mailed discount coupon flyer. The new service advisor failed to get answers to my basic questions about 1-oil additive, 2-LDA pop-up message; never got clear answers. The service advisor did pamper other male customers, from what I observed. It was recommended to get an alignment, BUT their equipment that creates a printout of how the tires were wearing was down. So WHY even bother asking a customer if the dealership's equipment is not working, to give an accurate reading? My vehicle was way under the mileage anyway [Service Advisor failed to see that]. Let's NOT forget IF you pay for your services with a credit card, you will be charged a % fee; NOT good business. New dealership name & new DISORGANIZATION. I got home & inspected my vehicle, the plastic shield ‘fenders’ over each tire well, had greasy black fingerprints all over; had to get some bug & tar remover to get that off my white vehicle= sloppy cleanliness/ care for customers’ vehicles. Before checking out, the advisor failed to correctly note what services were done; had to get a new receipt of service shop details. No wonder they are sending out deep discount service flyers to get customers back. The only thing nice was the cost of services with a coupon for the oil change & tire rotation service. I don't see myself coming back to this dealership any time soon. More

My salesman, Terrance Harmon, was amazing and on point! Ricardo, my finance guy was also amazing. Both made buying a new car fun, fast and easy! Amazing job gentleman. Ricardo, my finance guy was also amazing. Both made buying a new car fun, fast and easy! Amazing job gentleman. More

Was told a few hours and my car was there for 8 hours and missed a whole day of work missed a whole day of work More

Service writer Rod Herrera has been great. However, the add-on service charge for using a credit card stinks! I wasn’t charged before you took over. Forget it! However, the add-on service charge for using a credit card stinks! I wasn’t charged before you took over. Forget it! More

I had an excellent experience at the dealership. The service advisor was extremely professional and nice. The service advisor was extremely professional and nice. More

Very thankful to Aaron and the team at Shottenkirk Toyota. They were all so kind and made the car buying experience really pleasant. Also I absolutely love my brand new car! Toyota. They were all so kind and made the car buying experience really pleasant. Also I absolutely love my brand new car! More

Employees are always helpful and courteous. Service is always performed in a timely manne. JJ keeps me informed Service is always performed in a timely manne. JJ keeps me informed More

Bennett in Service is absolutely AMAZING. He is one of the reasons I keep coming back to the service department there. Most are very knowledgeable and super helpful. Bennett goes above and be He is one of the reasons I keep coming back to the service department there. Most are very knowledgeable and super helpful. Bennett goes above and beyond for every customer, every service. Would recommend them to everyone. More

It took too long for an oil change. 3 hours and was not notified when done. I had to ask if car was ready. 3 hours and was not notified when done. I had to ask if car was ready. More

Good customer service Mr Fonseca advisor is very professional and helpful and honest.He explain me with details professional and helpful and honest.He explain me with details More