Shottenkirk Toyota Weatherford

Rachel was very helpful with what I needed fix on my truck. And very friendly truck. And very friendly More

Great sales people ,Great service. Had a issue with grill , they tried to fix it , couldn’t so they replaced it with a new grill !!! Had a issue with grill , they tried to fix it , couldn’t so they replaced it with a new grill !!! More

Our adviser Rachel Sims kept us up to do with our service, which was completed in a timely manner. service, which was completed in a timely manner. More

Service writers did not communicate well, and kept telling bs instead of actually being honest. Ended up getting dents in both front fenders that were not there before taking it in telling bs instead of actually being honest. Ended up getting dents in both front fenders that were not there before taking it in More

have always received courteous and competent service at this dealership. Excellent service rep Rachel is a definite asset to this dealership. Knowledgeable, and timely in her updates as to progress of s this dealership. Excellent service rep Rachel is a definite asset to this dealership. Knowledgeable, and timely in her updates as to progress of services. More

Dread the buying experience! ! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman su ! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman suggested giving him a week to get it done. We waited to finalize for a week. Headed back to the dealership, waited 5 more hours for a detail. took delivery of the truck, drove 3/4 of the way home and the truck broke down. Fuel rail problems, turbo problems, DEF fuel problems. Since it was 9PM and the day before they were closed for a day, I texted my salesman and sent all the photos of the issue from the code reader. During the middle of the week, I got a text saying he had spoken to his service department and they suggested I bring the truck back. I exclaimed that the truck is basically not driveable at this point without having some safety concerns. We arranged to drive it in on the following Saturday. When I got there, he suggested taking the truck back to service and get it on their computer. They took it back for 3+ hours and he came back and said the truck has more issues than the code reader said, and suggested I look at another truck much newer and very very expensive, $70K. He suggested another truck in my range and we test drove it. I said I was not sure about this truck and its customizations. I said it is worth seeing what we could do to get into this one. He came back later and said," we can trade you out of your current truck". I was confused as I had not even been able to drive this one home before it broke down. He said there were only 2 options; get into a new truck for $70K+ and we trade you out of the one you have. The only thing is, this truck is now not worth as much as you paid for it, which would require some funds for a new down payment. I told him it was not an option as I didn't have anymore funds. He said if I bought the powertrain warranty, this wouldn't be an issue. I said I couldn't afford a warranty which would increase the monthly payment by upwards of $100+ more dollars. He said, "sorry those are your options". I repeated 3 or 4 times, are you comfortable having me drive away with a life safety issue that could break down or hurt me driving it home. He said they couldn't really do more for me at that point. The original salesman said he would talk to his General Manager when he got in on the following Tuesday, which he did not, since I didn't get a call or text from him. Each week I text the salesman, called and left messages with the front desk person to escalate my concern to the General Manager. 4 weeks later, the truck is now showing an additional limp code which reduces the speed to 5mph. Since I am 2 hours north, I took the truck to Shottenkirk in Prosper for a full evaluation and they came back with $11K worth of repairs. Just some of the repairs are; ECU update, drive belt replace, leaking rear pinion seal, steering damper, all 4 shock replacement, steering box!!!, and DEF System repair/replace!!! etc... and the list goes on. Currently, I am left with a truck I can't drive, repairs I can't afford. a dealership that does not seem to care about my safety. In my best evaluation, they take in trucks with "known" issues, pass off the issue to the new buyer, which in turn passes off the repair cost to the newly signed warranty company. Rationality says any seller would use this loophole to save a buck and in this case benefit from the transaction financially. If I have to tell you to make sure you get a warranty, it might help you down the road but it also absolves the dealer from doing their on costly repairs to get it sellable. More

This dealership lied to my face on 3 separate occasions told me they would give me 5k for my truck and when I picked a cheaper truck they tried to only give me 3k. The sales guy lied about 3 other trucks t told me they would give me 5k for my truck and when I picked a cheaper truck they tried to only give me 3k. The sales guy lied about 3 other trucks that were up at there other dealership in prosper. I called and double checked them. End of the day these guys were polite but had no honesty no integrity. You could tell they didn’t want to sell a truck that wasn’t on there lot. More

I bought my vehicle from Shottenkirk's and 5 services cam with the purchase. First service I was guaranteed a tire rotation with the oil change. I asked specifically if my tires would be rotated and again g with the purchase. First service I was guaranteed a tire rotation with the oil change. I asked specifically if my tires would be rotated and again guaranteed. When I received my vehicle the tires were not rotated. Second service the same thing was set up with an oil change and tire rotation, but this time I needed them to check one of my tires for a slow leak. They did rotate my tires this time, guaranteed they fixed my tire and put a patch in it. GUARANTEED they put a patch in it. The next day it was still leaking so I took it to Discount Tires Weatherford and I asked them if a patch had been placed in the tire and they said there were no patches in the tire, but there was a piece of metal. Thank you Shottenkirk for being able to GUARANTEE your service dept is not only lazy, but seem to enjoy lying about their work. More

Very very awesome at customer service. Couldn’t have asked for a better dealership to deal with ! And the salesperson was awesome! And the manager was wonderful! Couldn’t have asked for a better dealership to deal with ! And the salesperson was awesome! And the manager was wonderful! More

Vey productive and precise on what they do! Been going there for 20 years! Nice people Been going there for 20 years! Nice people More