Shottenkirk Toyota Weatherford

I was contacted by the Patrick at the dealership to see if I was interested in trading my 2020 Highlander in. I was, but I explained that I had been rear-ended and was awaiting repairs, but he didn't seem if I was interested in trading my 2020 Highlander in. I was, but I explained that I had been rear-ended and was awaiting repairs, but he didn't seem to care. He stated that the only Highlander Limited available was a 2021 used as a demonstrator that had 230 miles on it. I trusted Toyota and made a mistake in assuming the car would be in tiptop shape. Unfortunately, I was wrong. I was allowed to drive the car off with a malfunctioning driver side headlight. The sensor on the driver side bumper was also malfunctioning. They also gave me only one key fob. Knowing the cost of the fobs, I had to insist on getting another one. I have always trusted Toyota, this is my 3rd Highlander, but I'm close to changing my opinion. Once I took ownership of this car, everyone lost interest in fixing these problems. I am a retired military officer and don't often take offense but I have been very unhappy with this dealership. Initially Mike was very helpful, but when it became apparent that the repair of the sensor would take more time, money, and effort, he stopped taking my calls. The personnel answering the phone in the service became increasingly rude. Sherry finally became involved and has promised resolution. More

From the general manager and finance to my salesman, they all did an excellent job taking care of my deal. They worked harder than any dealership I have been to to make sure I got the deal I wanted. Definite all did an excellent job taking care of my deal. They worked harder than any dealership I have been to to make sure I got the deal I wanted. Definitely recommend this group in Weatherford! Go see Alex Caraway for your next vehicle. More

I'm very glad I choose Shottenkirk the Weatherford location for my first car purchase! Everyone was very kind and gave me a lot of information for a first time buyer. Service has been amazing to me ev location for my first car purchase! Everyone was very kind and gave me a lot of information for a first time buyer. Service has been amazing to me every time I come in for an oil change. I haven't had ANY problem with the car and September will be a year. They even gave me a free deluxe car wash for my birthday! I'm glad I still have some free oil changes left on my warranty because I only trust them right now lol I HIGHLY recommend this place! I can't wait to come back when I decide to trade in my car. More

Extremely polite, honest, courteous. It was a pleasure to interact with everyone of the Shottenkirk team. It was a pleasure to interact with everyone of the Shottenkirk team. More

Wouldn't recommend based off last visit. My appointment was at 1 and I came in early for an oil change. I finally left at about 2:15. So I was there for an hour and a half. Seemed like a My appointment was at 1 and I came in early for an oil change. I finally left at about 2:15. So I was there for an hour and a half. Seemed like a long time for an oil change. Under an hour would be reasonable. I realize there were others there at the time I arrived but seemed to be the last one out. More

Great service…fast turn around. They went above and beyond to take care of us! They went above and beyond to take care of us! More

Extremely polite willingness to help and consistent, take pride in what they do fo their customers pride in what they do fo their customers More

Great people and great atmosphere. My second truck to purchase from here. Won’t go anywhere else. My second truck to purchase from here. Won’t go anywhere else. More

Always pleasant, in and out service. Have never had any problems scheduling or finding a time that works for me. Have never had any problems scheduling or finding a time that works for me. More

Second purchase for them always 5 star treatment. Always fast and professional, courteous and friendly Always fast and professional, courteous and friendly More