Shottenkirk Toyota Weatherford

Great service. It was fast and efficient. The personnel are friendly and respectful. I felt valued. are friendly and respectful. I felt valued. More

Sherry Parker had all my issues resolved. Thanks to the technicians and associates My Camry needed quit a-bit of work. technicians and associates My Camry needed quit a-bit of work. More

They are quick to dismiss concerns, don't follow up, and don't perform the tasks they agree to perform. don't perform the tasks they agree to perform. More

Should be zero stars! I'm convinced that this dealership engages in illegal practices, in that NO BUYER can purchase a vehicle for the price advertised on the internet. Texas law mandates that ANY BUYER sho engages in illegal practices, in that NO BUYER can purchase a vehicle for the price advertised on the internet. Texas law mandates that ANY BUYER should be able to buy a car for the published price, and that the only lawful additions to that price are sales tax and registration fees. This dealership requires NON-NEGOTIABLE additions for their own internal "warranty" (which I would trust as far as I could thrown the car) and their "Reconditioning" costs. Again, per Texas law, reconditioning costs (those costs incurred to make the car ready for sale) MUST BE INCLUDED IN THE ADVERTISED SALE PRICE! In the altered Shottenkirk universe, the buyer has to pay extra for the reconditioning costs. Avoid these high-pressure, deceptive tactics like the plague. More

Representative Rachel was friendly and informative. Everyone I have come in contact with is a pleasure to work with. Everyone I have come in contact with is a pleasure to work with. More

The staff at Shottenkirk Toyota were very helpful, quick, and pleasant to work with! They made finding the right car for my family an enjoyable experience. and pleasant to work with! They made finding the right car for my family an enjoyable experience. More

Appt @ 10:30. Customer service walked past me without acknowledging me. 2 hr wait. It’s not so much the wait the person I was assigned to never came. I had to ask several people what was going on with m acknowledging me. 2 hr wait. It’s not so much the wait the person I was assigned to never came. I had to ask several people what was going on with my car. Olivia checked me out, but Cindy (who I was to see)never came to talk to me. More

Parts department is fantastic, but the quality of mechanics and attention to detail is lacking. mechanics and attention to detail is lacking. More

We dropped our Highlander off for Maintenance on Friday 09/17/21. The young lady that checked us in told us she would be working on our car. She asked what services were needed and I replied, "We have the 09/17/21. The young lady that checked us in told us she would be working on our car. She asked what services were needed and I replied, "We have the service warranty so whatever that covers". After 20 minutes we receive a phone call stating that car needed a new air filter and would cost 40.00. We have never had to pay anything with our service warranty agreement but gave the "go ahead" for the 40.00 charge. The upsetting and unprofessional attitudes of the employees at the time vehicle was picked up had us in disbelief! Not only were we told our balance due was 125.26 they then told us (AFTER the maintenance) that our service warranty had expired. Why wasn't I told this info BEFORE any maintenance??? Why were we told the cost was $40.00 but were charged 125.26 at the time of pickup??? We have always had an excellent experience with this dealership while the service warranty was in place but once that expired we were taken advantage of which is unacceptable!! Needless to say we will never return to Shottenkirk Toyota Weatherford and I will advise family and friends not to either! More

Great customer service by Sherry as always. She goes out of her way to attend to customers. of her way to attend to customers. More