Shottenkirk Toyota Weatherford

My dealer was excellent. She told me how long and said she would get me when the car was ready. She did everything perfectly. She is a keeper. she would get me when the car was ready. She did everything perfectly. She is a keeper. More

Overall a bad experience. Sales guy was rude and acted like it was an issue to sell me the car because it was late…I’m sorry I also have a job…then cut my test drive short because he wanted to get back I like it was an issue to sell me the car because it was late…I’m sorry I also have a job…then cut my test drive short because he wanted to get back I guess, I didn’t even get to put 2 miles on a car I was buying, as soon as we got to cruising speed he said “ok do a u turn here and let’s head back” and then made a comment about my credit score and how “You better have a good credit score”. Finance was good. They forgot to state inspect the car so we had to drive it back an hour, a month after we got it to have that done and the battery had to be replaced 2 weeks after I bought it. The car is great but the salesman was horrible. I would never do business with them again because of him, the finance guy was great and made everything “work” but still an upsetting situation. Sales guy was young and needs to learn customer service skills. 0 stars deserved. More

Friendly people good to deal with in sales and service .I would recommend to anyone else to check this dealer out.new used and service would recommend to anyone else to check this dealer out.new used and service More

Very pleasant experience. Sherry went out of her way to make sure the visit was exceptional. We are extremely satisfied with our service today. Thank you! make sure the visit was exceptional. We are extremely satisfied with our service today. Thank you! More

Very fast service - very friendly - very busy but they got us out very quick - keep doing what ya'll are doing because not very many dealerships out there has much business like ya'lls. got us out very quick - keep doing what ya'll are doing because not very many dealerships out there has much business like ya'lls. More

Did all that was requested and quick service. Very friendly staff. friendly staff. More

Angelica was great. 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words. 25 words 25 words 25 words 25 words 25 words 25 words 25 words. More

The service was quick and on time. The service rep answered any questions I had. I look forward to coming back. Thanks for all y’all answered any questions I had. I look forward to coming back. Thanks for all y’all More

Bought a vehicle over 2 weeks ago. Was told by finance while it's being recorded that I would get a call about my equity refund once the new vehicle was funded. That has already happened. Old vehicle ha while it's being recorded that I would get a call about my equity refund once the new vehicle was funded. That has already happened. Old vehicle has been paid and closed. I've called 5 times in 3 days and just now spoke to some manager who decided that the "process" is that a check won't be cut until the title is received from the other finance company. It shouldn't be that hard to get something accomplished. It shouldn't be that hard to get a phone call back from someone. I had a good experience while I was sitting in the dealership. Everything afterwards has gone to crap. They could absolutely remedy the situation and are choosing not to. More

I went in for the first of my 2 years of complimentary maintenance provided by Toyota. They had to take the wheels off to rotate the tires so I asked them to check the balance because of a vibration. I DI maintenance provided by Toyota. They had to take the wheels off to rotate the tires so I asked them to check the balance because of a vibration. I DID NOT ask them to do it for free. When they turned the vehicle back over to me I asked about the balance. I was told by the service advisor that the service tech had refused to check balance and said it was probably my tires, that are BRAND NEW from the factory. They did rotate the tires but didn’t bother to adjust the air pressure. Toyota specs specify for more air pressure in the rear tires than in the front. After I got home and checked the pressure I found higher air pressure in the front tires than the rear. This is just not good customer service. I also want it known that I have seen a poor level of service from this dealership that started right after I signed the paperwork. I paid upfront for a leather seat upgrade and a bed cover that I had multiple problems getting scheduled through my sales rep. Cody Blackwell. It took about a month after the sale to get my upgrades installed. Cody Blackwell wasted my time not once, but TWO TIMES he scheduled me to bring the truck in for the leather installation BEFORE the leather had even been ordered by the installer. Cody Blackwell assured me that the installation of the leather AND the bed cover could be done in 1 DAY even after I questioned it with skepticism. I later found out that the leather installer usually needs the vehicle for 2 1/2 days minimum. Cody Blackwell gave me the impression that he just didn’t want to be bothered after he made the sale. I’m sure to buy another Toyota in a few years, but it won’t be from Shottenkirk Weatherford. I’ll shop in Ft. Worth or Dallas for my next one. I’ve had several Fords before this Toyota. I purchased all of them from Southwest Ford, across the street from Shottenkirk Toyota. If I was this Shottenkirk fella I would do whatever I could to copy how Southwest Ford serves their customers before AND AFTER the sale, but he better hitch up his belt because he has A LONG LONG WAY to go. More