Shottenkirk Toyota Weatherford

I am but this dealerships customer service and leadership isn't worth a good 25 word review! I do NOT recommend this dealership to anyone!!! (I've been asked for the additional following information belo isn't worth a good 25 word review! I do NOT recommend this dealership to anyone!!! (I've been asked for the additional following information below) I submitted my truck to Shottenkirk Toyota for engine warranty work. My warranty stipulates that I am to receive a loaner or rental car if my vehicle is kept overnight. They had my vehicle 5.5 days and never got me into a vehicle to drive nor communicated with me regarding the issues or transportation. They kept my truck 5.5 days and then instructed me to remove my truck from their property as they couldn't/wouldn't work on it. I am an hour away from them and had no transportation and they were of NO help in any way and rude. Further, I was told by the leadership of Shottenkirk that because I didn't purchase either my vehicle or warranty through him/them that I wasn't his/their customer. Regardless of were I bought my truck and warranty, I bought it off a Toyota lot. That makes me a Toyota customer!!! What I didn't inform these men of, I actually purchased a 2020 Toyota 86 GT off the showroom floor (same dealership as my truck) with warranty and all one month after I bought my truck. I wasn't going to defend my customer status to a band of... This is all the additional time I'm wasting on Shottenkirk Toyota. I will NOT do nor do I recommend them to anyone reading this review to do business with them. More

Rotate my tires and wash my car very pleased..The whole staff was very friendly and professional. I am a man of less words less words staff was very friendly and professional. I am a man of less words less words More

Thanks for the quick service, for not having an appointment and servicing my vehicle quickly was very appreciated. Hope the next visit is the same. appointment and servicing my vehicle quickly was very appreciated. Hope the next visit is the same. More

I came to get touch up paint done to my car. Fernando did a great job and a great price. Thanks to Brandon for referring me to him at your dealership. a great job and a great price. Thanks to Brandon for referring me to him at your dealership. More

Staff was very helpful and friendly they helped me resolve my issue as quickly as possible, special thanks to Sherry and the guys in the service area. resolve my issue as quickly as possible, special thanks to Sherry and the guys in the service area. More

The Weatherford, Texas dealership is very friendly and efficient. The Service Department was very knowledgeable and kept in touch with me thru the whole process of ordering parts, scheduling installation efficient. The Service Department was very knowledgeable and kept in touch with me thru the whole process of ordering parts, scheduling installation, furnishing loaner, and making process fast and efficient. Sherry was very helpful and friendly. More

Again, would love it if coffee was available in the service waiting area, free or otherwise. If I’m doing this survey and this isn’t considered then please don’t ask me to do another one. service waiting area, free or otherwise. If I’m doing this survey and this isn’t considered then please don’t ask me to do another one. More

The parts and service departments are very pleasant and knowledgeable. knowledgeable. More

Excellent service and professional and courteous personnel. Service done in a timely manner. personnel. Service done in a timely manner. More

Waited an hour and a half after my scheduled appointment, when I was leaving I asked if the lights and windshield wipers had been checked. I was informed that my vehicle was purchased not long ago so they do when I was leaving I asked if the lights and windshield wipers had been checked. I was informed that my vehicle was purchased not long ago so they don’t check it. My brake lights are now not working according to a kind person behind me in traffic (a week later)… oil change is fine, staff was friendly and seemed overworked. I’m disappointed in the wait time and the lack of attention in checking basic functions of my vehicle. Will plan to go elsewhere in the future. More