Shottenkirk Toyota Weatherford

This was supposed to be a good experience since it was my son's first big purchase on his own. Instead the overall process was horrendous! My son and I went in on Saturday afternoon and he found a car he lik son's first big purchase on his own. Instead the overall process was horrendous! My son and I went in on Saturday afternoon and he found a car he liked. The salesman did his job, sold us the vehicle. The vehicle sustained some hail damage from the last storm and we were able to negotiate for the dealership to fix it, no charge. Where I failed was not negotiating the Shottenkirk Care they tack on all their sticker prices. It was never mentioned to me by the salesman, but I should have looked at the paperwork harder. We finished up the paperwork and headed home. My spouse was not thrilled with the monthly payment so she suggested we apply another $5K towards the financed amount to decrease the payment. I called 10 mins before closing time with no luck of reaching anyone. So I went in on Monday afternoon and spoke to the finance manager, who completed our paperwork that Saturday. I explained to him what I'd like to do and he said we can't redo the paperwork since it was completed online. I asked him what options I had to get the monthly payment lowered and he provided three. 1. Refinance (that would be ridiculous) 2. Call Toyota and ask them to apply the $5K towards the principle in hopes it would lower the monthly payment 3. Call Toyota and ask them to apply the $5K towards the currently loan so my son would not have a payment for X months; but would not lower the monthly payment So I asked him if he would call Toyota and he balked at that request so I asked him for the number. I called Toyota and the finance person I spoke with stated that since they don't have the contract in their system, the dealership could redo it. I advised the finance manager what Toyota stated and I asked him if we would redo the contract. He again stated no. I asked to talk to his manager. He stated "Why do you expect us to go through the trouble of redoing the paperwork since you changed your mind." I was awestruck and didn't have anything to say. All I wanted to do was get the monthly payment at a manageable amount for my son. Instead of getting a manager, he redid the paperwork. Why go through all that and end up redoing the contract? The customer service from this dealership is seriously lacking and it starts w/the managers at all levels. I do not ever intend on buying another vehicle from this dealership. I will let anyone and everyone know what to expect if they decide to purchase a vehicle from this dealership...very unscrupulous way to do business! More

got there on time and they were ready to work on my tundra had 2 recall and a oil change service was great thanks Service department I like service like that tundra had 2 recall and a oil change service was great thanks Service department I like service like that More

I would give this place 0 stars if possible. First, they price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to t price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to take that off of the total price of the vehicle. On top of that, they say they price vehicles according to the condition they receive them in which is false. I financed a 2020 GMC elevation for $50k out the door, which is relatively close to almost all dealership prices in the area. They DID NOT tell me the vehicle had hail damage on the hood and roof of the vehicle. Also, I understand they are not liable to list that in carfax. There was no reduction for these damages in the total cost of the vehicle. On top of that, instead of offering to fix the damages on the vehicle, they wanted to charge $1k for the hail dents to be fixed. Most people will say, “you should have looked over the vehicle before purchase”, which I did, but white is very hard to see imperfections on in the middle of the day. Therefore, I would not recommend anyone buy a vehicle from a dealership that isn’t going to be honest and up front about the vehicle you are purchasing. The bad thing is, they took it to the detail shop to have it cleaned before my purchase, and still never mentioned the small hail dents in the hood. Which, in my opinion, I’m sure they came across and never bothered to mention. Anyway, if you buy a car from these people, be careful! It is going to cost me a couple hundred out of pocket to have my vehicle fixed now. More

They did a great job, as they always do. They had the car ready in a reasonable time and it was washed so it was ready for our trip. ready in a reasonable time and it was washed so it was ready for our trip. More

I appreciate the above and beyond attitude of the employees. Scheduling is easy and your met with a smile when you arrive. I wish I could say the same of my 3rd party service contract. employees. Scheduling is easy and your met with a smile when you arrive. I wish I could say the same of my 3rd party service contract. More

Will fix hail damage that vehicle sustained during last storm. Always fair. Great customer service. Will definitely return and advocate for my neighbors and friends. storm. Always fair. Great customer service. Will definitely return and advocate for my neighbors and friends. More

These guys were good! I’m happy that I chose them! Got a good deal on the Tacoma! They were honest direct and friendly and we both ended up happy! I will do business with them again! good deal on the Tacoma! They were honest direct and friendly and we both ended up happy! I will do business with them again! More

This was the absolute worst experience I have ever had. This dealership is a joke and will be reported to the Texas attorney general and BBB. I am shocked at how I was treated and lied to. Not only that This dealership is a joke and will be reported to the Texas attorney general and BBB. I am shocked at how I was treated and lied to. Not only that but paid fees that were not included in price until I had already submitted the credit application and stuck paying the bogus fees. Toyota is also aware of this situation and will be dealing with the matter. So unprofessional and rude. I can’t believe this dealership is even open with the way they treat their customers. I will never recommend this car dealership. More

Shottenkirk did a very good job for us and our search process. Our sales associate was polite and eager to please. Good warranty explanation as well. process. Our sales associate was polite and eager to please. Good warranty explanation as well. More