Shottenkirk Toyota Weatherford

This dealership uses (at best) deceptive business practices, and at worst - illegal business practices. My experience mirrors so many others on Yelp/other review sites, and in some cases, takes it to practices, and at worst - illegal business practices. My experience mirrors so many others on Yelp/other review sites, and in some cases, takes it to the extreme. Detailed recount of events below: Online/ "No Hassle Pricing" on multiple sites and on dealer's own website was stated as $17,660 For a 2019 Honda Accord LX. Called and spoke to salesman who confirmed the price and stated no ancillary fees outside of "TTL, doc, and registration." This aligned with "disclaimer" on website for the vehicle, and is standard in the industry. It wasn't until AFTER two of the three test drives and several hours spent at the dealership that Jared (salesman) brings up dealership's "Reconditioning/Prep fee" & "Shottenkirk care" fees passed along to customers. I briefly attempted to solicit details on each and made it clear i would not pay those. This was just the tip of my issue, but clarification warranted nonetheless. Why would i pay for another warranty on cars still with OEM factory & powertrain warranties remaining? He went to get his manager (Terry Ford). Terry brings me the balance sheet breaking down the costs AFTER several hours of test drives etc. Total (before lowball trade in offer) was OVER $22,000. The bulk of this revolved around these "mandatory" Shottenkirk Care @ $1,995.00 & a Pre-Owned Inspection @ $1,500.00 in addition to Non-tax Fees @ 225.77 & Dealer Doc is $150.00. I ask what $1,999.00 Shottenkirk Care fee is. Terry Ford (Manager) says this is a "service/warranty contract REQUIRED on all vehicles we sell". Mind you the vehicle in question has most of both the powertrain and factory warranty remaining. I say I do not want that service and that I do not want to pay for it. He says I "HAVE to get it". I ask what the $1,500.00 Pre-owned Inspection fee is. Terry Ford (Manager) says it is what it cost him to get the car ready to sell. I told him it seems they are manufacturing or inflating the actual "prep" fees and passing business expenses onto consumers. Every dealership has minimal checks/maintenance/cleaning done on units presale. Write that off on taxes, don't attempt to manufacture additional costs and pass it along to customers. An oil/filter change with other checks and a wash does not equate to $1500 dollars. If that was actual overhead/make ready costs, you wouldn't be in business very long i wouldn't think. His only response was to reiterate the mandate that these be paid. Not only did the salesman fail to bring these up when I called in, but they are nowhere to be found on the dealer's website. Terry then offered me $3500 for my 2012 ford fusion with only 21,600 miles. Car is in excellent shape, validated by the offers i have received from other dealerships (including Family Toyota) AFTER they also inspected the car in person. See all of those offers attached. When i told Terry that GiveMetheVin and Carmax were the high bidders at $7900 and $8,000 respectively. His answer was the following - "You can't include GiveMetheVin because they are a different type of business". He did not ask for the offer letters, or anything. I told him that GiveMetheVin was a wholesaler, in the business of buying cars TO SELL TO DEALERSHIPS who then mark up to sell to customers. The fact that a wholesaler hit my car that much higher should be an instant red flag. I thought he maybe mistyped something to get that offer and made sure he had miles etc. was correct. His only reply was that they would come up to $4500. For additional context, it was 7:30PM at this point, and i got the feeling he was looking to leave since I was insistent on these bogus "mandatory" and borderline illegal fees be removed. At that point i stood up, shook his hand and said if that is the case I'd like my keys and thanked him for his time. He did not say a word, huffed, and walked away without giving me my keys. He did not say a word to me. I had to come back in and follow Jared (salesman) to go get my keys. It was at that point i overheard Terry flat out calling me a liar for the supposed "offer" i had on the car. Immediately sent an email to the GM and have yet to hear a response. The cherry on top is the reviews he wrote about his own dealership posing as a customer. More

Very good service,friendly ,,polite,we had lots of questions,they were very fun to buy from. Even delivered. Thanks to you all. Will recommend yall.😉 questions,they were very fun to buy from. Even delivered. Thanks to you all. Will recommend yall.😉 More

Took me right in and got me out much quicker than I expected. It was 90,000 mile service so cost more than I hoped for. expected. It was 90,000 mile service so cost more than I hoped for. More

Very pleasant experience. Good sales and finance. My first Honda in 70 years! I am looking forward to many care free miles. The sales staff were a breath of fresh air. first Honda in 70 years! I am looking forward to many care free miles. The sales staff were a breath of fresh air. More

What a terrible experience. I wanted to make a deal on a jeep, but I live out of state. Unfortunately for me, I was paired up with Brandon Cooper and he was the worst salesman I've ever worked with. My mess jeep, but I live out of state. Unfortunately for me, I was paired up with Brandon Cooper and he was the worst salesman I've ever worked with. My messages went completely ignored and when I finally had enough and complained, he was sarcastic about it and basically told me that my business didn't matter, since I was out of state. The management also did nothing and made no contact with me when I complained. I'm done with this place. More

A great place to take your vehicle if you are a Toyota owner ask for Sherry. I wouldn't take it anywhere. Great place to owner ask for Sherry. I wouldn't take it anywhere. Great place to More

Excellent service, my Toyota care covered my oil change tire rotation front end alignment and it was all done in less than 2 hours. Absolutely excellent customer service by Rachel Sims. This dealership has tire rotation front end alignment and it was all done in less than 2 hours. Absolutely excellent customer service by Rachel Sims. This dealership has never let me down. More

I had a great experience working with Zack and Dan! It was my son's first car. I would highly recommend them and the dealership! was my son's first car. I would highly recommend them and the dealership! More

Everyone does a great job to make sure my visit is fast and friendly. Just had a state inspection done this time but always satisfied and friendly. Just had a state inspection done this time but always satisfied More

I love the “Express Service” option for getting my backordered auxiliary battery. The service was definitely Express. Shottenkirk always exceeds expectations. Many thanks to all. backordered auxiliary battery. The service was definitely Express. Shottenkirk always exceeds expectations. Many thanks to all. More