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Shottenkirk Toyota - Service Center
Quincy, IL
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of Shottenkirk Toyota - Service Center
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August 26, 2023
This dealership is OK for service but sold us the 2021 Tacoma TRD that has a terrible electronics system. Our 2017 Tacoma TRD had a very good electronics system, very good navigation and blue tooth where Tacoma TRD that has a terrible electronics system. Our 2017 Tacoma TRD had a very good electronics system, very good navigation and blue tooth where this 2021 from the day we purchased it has been nothing but a total disappointment! I wanted to get our 2017 Tacoma TRD back the next day and couldn't because they wanted $ 2,000.00 in trade in back. The Service Department is good, sales and what they sold me is the worst I've ever seen and a good number of folks around this are know it too. More
by IRISHGUNNY
Verified Customer
August 21, 2023
My vehicle was attended to promptly and the work was finished quicker than I expected. The receptionist who assisted me was friendly and answered my questions. finished quicker than I expected. The receptionist who assisted me was friendly and answered my questions. More
by DRHORNER50
Employees Worked With
August 21, 2023
I always have a great experience at Shottenkirk Toyota, and I always deal with Nick Taylor. He is a great person to deal with.!!!! and I always deal with Nick Taylor. He is a great person to deal with.!!!! More
by CHICAGOCUBS1953
August 21, 2023
Was very professional and was out in a timely manner. Would encourage anyone to use them. Would encourage anyone to use them. More
by LEEMARIESTARK
August 19, 2023
The dealership acknowledged that the transmission was jerky and had lags but said it was normal for this car. I have bought 7 Highlanders from them over the years. Never had a problem until this car. I t jerky and had lags but said it was normal for this car. I have bought 7 Highlanders from them over the years. Never had a problem until this car. I think I am stuck with a lemon. More
by SDROYER
Employees Worked With
Nick Taylor
August 16, 2023
Outstanding service, salespeople and service members are well trained and very helpful. When I bring my car in for service I know I will receive top notch service. well trained and very helpful. When I bring my car in for service I know I will receive top notch service. More
by TRACYALEKSICK
Employees Worked With
JT in sales
August 14, 2023
Great staff and very helpful! Always pleasant and easy to work with. Quick and easy to get in and out. Very respectful of time constraints as well Always pleasant and easy to work with. Quick and easy to get in and out. Very respectful of time constraints as well More
by EJWHITE1620
August 10, 2023
Michele is very professional. I know she always does her best to take care of me. I appreciate it. Also, the guy that is there right when you pull in, or standing by the service c I know she always does her best to take care of me. I appreciate it. Also, the guy that is there right when you pull in, or standing by the service counter, is great. Mike maybe? Sorry I don't recall his name. He looks like he could be cast in the Sopranos. All of those guys in the service drive are good dudes. More
by TONYCREBS
Employees Worked With
Michele Ames
August 09, 2023
No communication whatsoever, rarely got a phone calls back when it came to being updated on the car I bought. Wasn’t sure I was able to catch a problem significant with the car when they didn’t after doi back when it came to being updated on the car I bought. Wasn’t sure I was able to catch a problem significant with the car when they didn’t after doing inspection. Don’t recommend doing business with the salesman JJ again either wasn’t very helpful wouldn’t return my calls never shook my hand never felt like I was valued or appreciated there. Even had to take my own plates off the car and transfer to my new car myself after not being offered any help with it. Defiantly the worst car buying experience I’ve ever had! More
by campbelladam555
