Showcase Honda

My experience this past weekend with Showcase Honda was easily the worst I have ever had with a car dealership (already such a low bar), and probably the worst I have ever had with any sales organization o easily the worst I have ever had with a car dealership (already such a low bar), and probably the worst I have ever had with any sales organization of any kind. I'm willing to bet I speak for most Americans when I say I HATE shopping for a car. I would rather eat gas station sushi. I would rather walk across a football field of Legos barefoot. BUT, I had to buy a car for my family this weekend, and I found one I was really happy with at Showcase Honda. My grandson is a week old and I wanted to spend Saturday at their house. So I called and told them: I just want to buy it. I'll do it online, send the contract, I'll wire the money, I don't want to haggle, I don't want to come see it, I don't want a test drive. I'll pay extra to have it delivered. I'm literally holding the money in my hands. I scheduled a call for 10 AM Saturday. 9:45, waiting by my phone. 10:15, nothing. 10:30, nothing. So I call them and get a sales manager, who tells me he'd love to finalize the deal on that car, he'll draw up the paperwork and run it through the car wash so it's ready when we get there. I re-explain: I don't want to come in. Online. Full price. No haggling. Send the paperwork and the wire instructions and I'm ready to close right now. He says okay, he'll get it ready. An hour later, nothing — but a different salesperson texts asking for my ID and the spelling of our names, which was strange, since we'd already done their online loan application. So they had all of it. I gave it to him again. He said he was working on the contract. It never came. An hour later I text: what's the issue, what do you need from me next? No response. Thirty minutes later I call, and he says the sales manager is finishing another call and will call me right back. An hour later, still nothing. I call and text again. Nothing. Finally, around 4 PM, a different sales manager calls. He tells me they actually sold the car the night before and it isn't available. I asked why I'd been getting the runaround all day, and he told me it wasn't his fault, because he wasn't the manager on duty at the time. I'm sure they'll counter with this, so I'll say it myself: yes, I raised my voice. I was angry that this dealership had seemingly wasted the most precious asset I have, the one thing I was desperate to protect — time. And I lost my temper. I don't care whose fault it is. What I care about is that I lost six hours of my day when they could have chosen honesty and transparency. It is the perfect picture of what I, and I think most other Americans, hate the most about buying a car. More

Just bought a Civic Sport this morning. Found my dream car online using their easy to use website. Sebastian immediately connected me and set up a test drive. He and the service director wo Found my dream car online using their easy to use website. Sebastian immediately connected me and set up a test drive. He and the service director worked some serious financial magic to make sure I was happy and more importantly, get me my car within budget. Thanks guys. Showcase Honda and Sebastian Castillo, THANK YOU! You freaking rock! More

I have tried repeatedly to resolve my concerns with Showcase Honda privately. After well over a year, I am posting this because I still have not received a meaningful resolution. My experience began Showcase Honda privately. After well over a year, I am posting this because I still have not received a meaningful resolution. My experience began on January 2, 2025. I negotiated what I understood to be approximately a $180/month out-the-door payment for the vehicle. When I went into financing, approximately another $170 per month was added, essentially DOUBLING the payment I believed I had negotiated. I specifically questioned where this additional amount was coming from. I was told about taxes and was also told by the finance manager that the maintenance coverage was required. I later spoke with another Showcase Honda employee who told me the maintenance package was NOT mandatory. This is one of my biggest concerns with the transaction. If I had been clearly told, “This is an optional maintenance product and it is adding approximately $170 per month,” I would never have knowingly agreed to it. The additional amount was nearly the same as the entire monthly payment I had negotiated for the vehicle itself. I was also told I would receive free oil changes for the first year, which makes it even harder for me to understand why I would knowingly agree to pay nearly another vehicle payment every month for maintenance. That wasn’t my only concern. I remember test-driving and negotiating for an AWD vehicle. The vehicle I ultimately received was FWD. When I later questioned the salesperson about which vehicle I had test-driven, he told me he couldn’t remember which vehicle he showed me because he handled so many deals. There is a price difference between AWD and FWD, and this distinction mattered to my negotiations. There were also problems involving my trade-in. My trade-in was valued at approximately $14,000, with approximately $6,000 being applied toward the transaction and approximately $8,000 supposed to come back to me. I waited more than a month for that money. There was also an interaction during the original transaction that has never sat right with me. When I decided I did not want to continue and wanted to leave in my Accord, I repeatedly asked for my keys back. They were not immediately returned to me, and I remained at the dealership while employees continued trying to complete the deal. I have made repeated attempts to resolve these issues. I eventually filed a consumer complaint with the Arizona Attorney General’s Office regarding the transaction. My vehicle was subsequently repossessed on October 28, 2025, and I dispute aspects of what occurred leading up to and following the repossession as well. I have retained documentation relating to the transaction, payments, trade-in, communications, and my attempts to resolve these issues. At this point, I am asking Showcase Honda for something very simple: Have someone with actual decision-making authority review my ENTIRE transaction from beginning to end and respond to me in writing. I want an explanation of how the approximately $180 payment I believed I negotiated became roughly twice that amount. I want an itemized explanation of exactly what I paid for the maintenance product and why I was told it was required if it was optional. I want the AWD/FWD discrepancy investigated. I want the handling of my trade-in reviewed. I want the circumstances surrounding my repeated requests for my keys reviewed. And I want the subsequent handling of my account and repossession reviewed. I am not looking for another generic response telling me to call another department. I have already spent an enormous amount of time trying to resolve this. I am asking for someone with actual authority to review the documentation and provide a substantive response in writing. I will update this review publicly with whether Showcase Honda responds, what resolution is offered, and how this matter ultimately ends. I would still prefer to resolve this professionally. I am giving Showcase Honda another opportunity to do so More

Once I left your shop, my car sounded funny. We thought maybe it was just something random. We drove it up north the entire four hours. The noise continued looked underneath when you guys jacked We thought maybe it was just something random. We drove it up north the entire four hours. The noise continued looked underneath when you guys jacked up my car you crushed my muffler, and I'm pretty sure your xxxxxxxx excuse of motor mounts was to cover the cost of fixing it Because I had it verified by two other shops that know the motor mounts are completely fine. There's zero play the motor has no problems. The mounts have no problems. The only problem that car had and what was causing any of the issues was the fact that the muffler was crushed and you can see the exact square where your lift plate was be more than happy to send you pictures if you guys would actually like to deal with this correctly More

Shiwcase Honda, my salesman Brendon Bowie excellent help and patience. Also Steve the manager in finance office was helpful in finding the best rate. Thank you! and patience. Also Steve the manager in finance office was helpful in finding the best rate. Thank you! More

We have had a great experience at this dealership. The people are great to work with and we did not feel any pressure to purchase. The people are great to work with and we did not feel any pressure to purchase. More

My oil change was not done correctly and my new car was left with an oil leak and permanent damage. Why can’t people do their job correctly? left with an oil leak and permanent damage. Why can’t people do their job correctly? More

Nice waiting room and a friendly staff thank you, showcase honda thank you thank you thank you thank you thank you showcase honda thank you thank you thank you thank you thank you More

Always willing to squeeze me in here my sad tale, and fix my problems with my car my problems with my car More

Had a fantastic experience at Showcase Honda. The Honda Team really pay attention to details just as much as their customers. Special shout out to Mr.Scales and Amir for putting the deal together The Honda Team really pay attention to details just as much as their customers. Special shout out to Mr.Scales and Amir for putting the deal together in getting my into a car I love! More