Jerry Green

My experience this past weekend with Showcase Honda was easily the worst I have ever had with a car dealership (already such a low bar), and probably the worst I have ever had with any sales organization o easily the worst I have ever had with a car dealership (already such a low bar), and probably the worst I have ever had with any sales organization of any kind. I'm willing to bet I speak for most Americans when I say I HATE shopping for a car. I would rather eat gas station sushi. I would rather walk across a football field of Legos barefoot. BUT, I had to buy a car for my family this weekend, and I found one I was really happy with at Showcase Honda. My grandson is a week old and I wanted to spend Saturday at their house. So I called and told them: I just want to buy it. I'll do it online, send the contract, I'll wire the money, I don't want to haggle, I don't want to come see it, I don't want a test drive. I'll pay extra to have it delivered. I'm literally holding the money in my hands. I scheduled a call for 10 AM Saturday. 9:45, waiting by my phone. 10:15, nothing. 10:30, nothing. So I call them and get a sales manager, who tells me he'd love to finalize the deal on that car, he'll draw up the paperwork and run it through the car wash so it's ready when we get there. I re-explain: I don't want to come in. Online. Full price. No haggling. Send the paperwork and the wire instructions and I'm ready to close right now. He says okay, he'll get it ready. An hour later, nothing — but a different salesperson texts asking for my ID and the spelling of our names, which was strange, since we'd already done their online loan application. So they had all of it. I gave it to him again. He said he was working on the contract. It never came. An hour later I text: what's the issue, what do you need from me next? No response. Thirty minutes later I call, and he says the sales manager is finishing another call and will call me right back. An hour later, still nothing. I call and text again. Nothing. Finally, around 4 PM, a different sales manager calls. He tells me they actually sold the car the night before and it isn't available. I asked why I'd been getting the runaround all day, and he told me it wasn't his fault, because he wasn't the manager on duty at the time. I'm sure they'll counter with this, so I'll say it myself: yes, I raised my voice. I was angry that this dealership had seemingly wasted the most precious asset I have, the one thing I was desperate to protect — time. And I lost my temper. I don't care whose fault it is. What I care about is that I lost six hours of my day when they could have chosen honesty and transparency. It is the perfect picture of what I, and I think most other Americans, hate the most about buying a car. More

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Our guy was great explaining everything and listening to what we wanted it was awesome what we wanted it was awesome More

by BJEFFER.323 Verified Customer Verified Customer

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Richard is excellent. He is knowledgeable, and has a lovely manner. He makes one feel special. He is thoroughly involved and always wants to do his best for his clients He is knowledgeable, and has a lovely manner. He makes one feel special. He is thoroughly involved and always wants to do his best for his clients. He is kind and very hard working. He is an asset to Honda! More

by FIRITO52 Verified Customer Verified Customer

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Excellent services great personal I would recommend Honda vehicles to all I know seek purchase of new vehicle Honda vehicles to all I know seek purchase of new vehicle More

by MONACRDONA Verified Customer Verified Customer

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They were amazing from the start to finish. Answered all my questions. Easy to deal with. I have been a customer since 1996. Have tried a Honda dealer closer to my home BUT went back to Sh Answered all my questions. Easy to deal with. I have been a customer since 1996. Have tried a Honda dealer closer to my home BUT went back to Showcase. More

by DDZUSY2013 Verified Customer Verified Customer

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Sebastian was our sales person and he really works with his customer, excellent job, great attitude. his customer, excellent job, great attitude. More

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Dishonest about what was needed in comparison to what was charged. Some of the damages to the air system was caused by them. charged. Some of the damages to the air system was caused by them. More

by robertlhjackson Verified Customer Verified Customer

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I had an absolutely fantastic experience at this dealership, and I want to give a special shoutout to our sales rep, Leah, who made the entire process smooth, stress‑free, and genuinely enjoyable. F dealership, and I want to give a special shoutout to our sales rep, Leah, who made the entire process smooth, stress‑free, and genuinely enjoyable. From the moment we arrived, she was welcoming, knowledgeable, and incredibly patient. She took the time to understand exactly what we were looking for and guided us through every step with professionalism and genuine care. The deal we received was excellent, and the service from the entire team was top‑notch. Everyone we interacted with was friendly, accommodating, and attentive. We ended up spending several hours at the dealership, and not once did we feel rushed or uncomfortable. In fact, our whole family felt right at home — which says a lot about the environment they’ve created here. It’s rare to find a dealership where you feel this taken care of, and Leah truly went above and beyond. If you're looking for a great deal with amazing customer service, this is the place to go. We’ll definitely be recommending this dealership — and especially Leah — to our friends and family. Thank you for a wonderful experience! More

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Aaron was efficient and professional. I knew the vehicle I wanted and got a great trade deal. The Accord Hybrid is my vehicle of choice. I knew the vehicle I wanted and got a great trade deal. The Accord Hybrid is my vehicle of choice. More

by notacloudinsight Verified Customer Verified Customer

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Sharma was truly amazing! !! He was top tier with everything. The whole process was amazing! We will definitely continue to refer to this dealership!!! Thanks for everything! 1 !! He was top tier with everything. The whole process was amazing! We will definitely continue to refer to this dealership!!! Thanks for everything! 10/10 More

by KINGDREA6868 Verified Customer Verified Customer

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