Showcase Honda

where to begin? my husband and i traded in two cars for two new cars. while we worked with a very personable young lady, we did not recieve the best care or customer experience from the get go. we made our two new cars. while we worked with a very personable young lady, we did not recieve the best care or customer experience from the get go. we made our purchase on October 19th 2012, went home with a car that was being told to be new that had many issues with it- burns in the drivers seat, torn back seat, ware and tare inside and out with over 1000 miles on it. and the other brand new car needed a few repairs as well. the back door had a plastic triangle window attachment that needed adjusted, we were missing a spare tire tool kit and the dealer key card with the radio code and key code in case in need of replacement. needless to say just from this, this is a bad experience righT? it goes on.... oct 25th we traded out the beat up used but told new honda for a new new honda with 22 miles on it and actually was new. but this car also had the same defect as my husbands back window with the plastic triangle treatment. this trip in we also had to re sign a new contract(signing number two) today we also put in the service order to have the tool kit purchased for his car in case we ever had a flat tire. this same day as we drove home ( 50 miles from the dealership ) we get home and realize as the dealership transfered my personal effects from the used honda to the new they didnt provide me with the garage door opener and or the reg. insurance paperwork. at this time that was my only way into the home that evening. we had to wait three hours till we were able to get in to the house( we have two little girls whom are two and three years old) Oct 31st, i was on my way from work to the dealership to make a quick stop to have the back door repaired quoted time to repair maybe thirty minutes, and to pick up the tool kit for the spare tire. as i entered the hwy, i had a flat tire. i called the dealership, was instructed to drive on the flat to exit the hwy, pulled over, was given a service number to call for assistance. the service was not placed into my name as of yet and they refused me service, the dealership then had to call in to get me service, after three service profiders inspected the flat tire, i was told the flat tire was due to a fualty tube and the spare tire would not fit on the car that i was unable to drive on it. the dealer then sent my car sales person to me, we called a flat bed tow truck to come and get the car. towed it to the dealership and was given a loaner for the night and told the car would be ready tomorrow , they would meet me for exchange and the spare tire will be corrected. i missed out on halloween with my girls! i was dissatisfied with all services from start to finish, do you like to get yelled at in a situation like this? i didnt!!!! Nov 5th the trade actually took place. they replaced the tire, told me they provided me the right lug nuts for the spare and provided me the tool kit and fixed the back door plastic peice, but they had lost my keys, all my keys but the car key to this car for pick up. so my house key, work key,mailbox key and our other car key (the new one) missing, just gone. as i get home we realize they didnt give us the lug nuts. they now have the second new car of ours to repair the back door plastic peice,also quote a short time frame of maybe 24 hours needed. my car was returned to me finally on the 8th of nov. to my home, where they also brought us the lug nuts for the other car. still no keys found and nothing of replacements. Also they sent the financial director and my sales person to do the drop off due to their error in submitting incorrect mondel numbers on the trades our loans were actually lower. this would mean a third signing!!!!!! in the mist of all this happening you can imagine how many times i have had to call in and speak to several different persons to be given the proper information and the proper direction , cuase the question i ask maynot be that persons department. i was directed to speak to the customer relations manager: Rita Welch whom had a few breif calls with me and a promise of complete satisfaction and to extend or possibly pay our first payment on both cars. after this conversation , she fanished, has yet to return any of my messages or emails. i was then passed on to Todd Long,the dealership manager whom has spoken to me twice and also left me hanging without a returned call to confirm what he was working on to resolve everything. we recieved a car payment due letter on one of the trade in's. no longer our car and we are being asked to pay it???? today is nov 14th 2012, still no resolution. still no answer from Todd on my first payment due date or the keys to the cars or if the payoff to the trade in's have been taken care of! this has been the worst experience ever when dealing with a car dealership!!!!!!!!!!!!!!! just thought others should hear about my situation and you know this is too much to make up! i just hope that i get my cars and this situation taken care of before any credit issues take place! ill keep you updated. thank you for hearing me out and good luck at finding a new car, at any other dealership that Showcase Honda 1333 e camelback road in phoenix,az!!!! my advise, hope you listen. 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Extremely bad experience with a used car. This is how car dealers/used car dealers got such a bad reputation because of dealers like this. All kinds of hidden add-ons on top of the so called listed pric car dealers/used car dealers got such a bad reputation because of dealers like this. All kinds of hidden add-ons on top of the so called listed price. Beware when you go to sign the papers as many more fees and add-ons will be listed there. They are not honest about any step in the process and will mislead the unsuspecting buying into paying way more thatn a car is worth and paying for service contracts. BEWARE! More

Was sold a car... turns out i take it to the dealer nearby to get it checkout and i was told by the technician the car has been in a accident. I called and spoke with the General manager, Tood Long, on nearby to get it checkout and i was told by the technician the car has been in a accident. I called and spoke with the General manager, Tood Long, only to be told that since the dealer no longer had the car, it was not their problem and he did not deal with the dealer repairing my car or with me.... how about that one.... Showcase Honda will be hearing about my attorney i'm sure....maybe they'll deal with them! More

I brought my Honda in for an oil change and complete inspection. I was told that the front struts were bad and the ball joint boots were cracked and my rear brake pads were down to 3mm and would have t inspection. I was told that the front struts were bad and the ball joint boots were cracked and my rear brake pads were down to 3mm and would have to be replaced soon. They quoted $1,400 for all the work. I took my car to a trusted independent repair shop and they told me the struts were fine, the boots were not cracked, my brake pads were at 5mm, not 3mm but my power steering pump was leaking and the cabin air filter was completely clogged. I brought a mechanic friend to the repair shop and he verified the asssessent of the independent repair shop. I took my Honda back to the dealer to find out how their inspection could be completely wrong in every way. The looked at my vehicle again while I stood by and confirmed that their initial inspection was wrong. I can believe making a mistake on one item, but when they were wrong about 5 things, it was clearly intentional, not just incompetent. This service shop is NOT TO BE TRUSTED. More

This is the 5th (3rd by me) vehicle my family has purchased at showcase honda, and every time we are at the dealership, whether it be for service or when one of us is buying one every member of the s purchased at showcase honda, and every time we are at the dealership, whether it be for service or when one of us is buying one every member of the staff goes above and beyond to make sure that we are well taken care of and satisfied especially my salesman(Cody Taulton) for 2 out of the 3 vehicles I've purchased. All in all I would recommend Showcase Honda to all 10 outta 10 More

After spending a couple weeks looking for a new car, I decided to go back to the same dealership that we purchased another car from 6 months earlier. Showcase Honda did a great job with our first car pur decided to go back to the same dealership that we purchased another car from 6 months earlier. Showcase Honda did a great job with our first car purchase...follow up call, checking to make sure everything was great and that we were taken care of...Great Service. After purchasing a 2012 used car we noticed that the car had no floor mats or owners manuel. We were told to come back and they would be ready in a couple days...we returned to the dealership and the car manuel was not in and the mats they gave us were for the wrong car. I was told they would Fed Ex the owners manuel and car mats ASAP... One week goes by...another wek goes by... I called the dealership twice to check on the products...No returned call. We called today and guess what the mats are in and no owners manuel.. These are little things that make the differences.... I will NOT purchase another car from Showcase again... More

This is the best Honda store in the Vally by far very nice took the time to go through every option in the car making sure all settings are how I want them before I leave. also the service department hav nice took the time to go through every option in the car making sure all settings are how I want them before I leave. also the service department have Thomas he is amazing and is the best the service is amazing all about the customer and very easy to work with they fix everything the first time. thanks More

Had to take in my vehicle do to mechanical failure. The gentlemen in service were very friendly and had my car in working order in no time. I would not only bring my car back again for service but now I wo gentlemen in service were very friendly and had my car in working order in no time. I would not only bring my car back again for service but now I would consider buying a new Honda. The sales people at Showcase were very inviting and responsive. More

Rob was very professional and knowledgeable about the vehicles. He was very trustworthy and I have already recommended him to some friends. He showed us all of the vehicles in our price range. vehicles. He was very trustworthy and I have already recommended him to some friends. He showed us all of the vehicles in our price range. More

I was going from dealer to dealer and I wish I would have just saved the time and gone to Showcase Honda first. I know Hondas have a great reputation and the resale value is important. Lisa was super and di just saved the time and gone to Showcase Honda first. I know Hondas have a great reputation and the resale value is important. Lisa was super and did not pressure me at all. She really cared if the Accord was right for me and my budget, then found a way to make it work for me. Everybody there treated me really nicely. Even the music at Showcase Honda was much better than the music playing at other dealerships. I strongly recommend checking them out, even if you were not considering a Honda. More