Showcase Honda

Frustrating Lack of Transparency & Unnecessary High Cost The cost for service was simply way more than any other place we shopped for the exact same replacement of a part & the labor associated with it. I fe The cost for service was simply way more than any other place we shopped for the exact same replacement of a part & the labor associated with it. I felt disappointed and frustrated that I was told this was a "large job" that would take them two days to somehow complete, but the place I went to was able to do the entire replacement for half the cost, the same result, and within a 1 hour time span. More

Poor treatment by salesperson Extremely friendly when looking at cars issue with getting loan understandable. Once the loan didn't go through gave me my keys back and walked away s Extremely friendly when looking at cars issue with getting loan understandable. Once the loan didn't go through gave me my keys back and walked away saying nothing . Totally rude. Never asked me if I could do a cash deal which I could. So went elsewhere. Worst experience at yourdealership . Would never recommend you and just had several friends ask about your dealership told them to go elsewhere. No excuse for rude behavior More

Service Department lacks the necessary skills I bought a van there and negotiated the towing package as part of the price. They installed it, but it didn't work. I brought it back and they claim I bought a van there and negotiated the towing package as part of the price. They installed it, but it didn't work. I brought it back and they claimed it worked, but it did not. They also ruined the trim inside the car brought the seat belt our of the wrong spot when they tried to troubleshoot it. The service center claimed it was not them. Since they were the only ones to work on my car since I bought it, the only other option is that it came that way and I never noticed it. I doubt that. I brought it to another mechanic to look at it and found out they forgot to put the fuses into the car when they installed the towing package. They had issues and kept calling me to tell me that they where purchased and there was a new service department. I guess they may have made it worse instead of better. I will not be going back there for anything. More

Sales hungry stereotypical horrible dealership I know I know everyone says it but if I could there would be NO STAR!!! Where to start...well to start talked to only managers in my time with this co I know I know everyone says it but if I could there would be NO STAR!!! Where to start...well to start talked to only managers in my time with this company and I was sent through so much crap I don't think the smell will ever come out of my shoes. First, they tried to sell the original price on a car and get me to sign a hand written statement saying that I would agree to pay an amount no matter what if they found a bank... no APR... no term length just sign this shady looking piece of paper. Second, I told them a lot of things like I need to go to work, mind if we finish this in the morning... or I really want this feature in a car... or I can afford this much. ALL IGNORED. Straight sales tunnel vision, no warmth no concern for what the consumer wanted. Now mind you, I had 2000 cash in hand for a down payment... so I wasn't looking for the impossible. Any way we found a car, stayed there until I was late for work at my overnight job that doesn't start until 10 pm just to get called back in three days later to be told that they would need an additional 1000 down. We promptly denied and offered their car back. After some down talking to us, and questioning our understanding of the loan process I had to simply ask for my money back. The agent left the room for a long time before I had to walk to the front counter and request someone for assistance which took another long period of time. After finally returning with another person I was told to wait while they talked. My patience lasted all about 5 mins at this point so I went on in and just asked outright if there was something I signed that said I had to pay whatever price they said. They told me know and I simply asked again for my money back so I could get on with my night and start car shopping again. They again tried to pull more slick talking before I almost lost it and they finally walked me out to get my charges reversed on my card. Of course NO ONE at this GIANT dealership knew how to do a refund except two people that were not present (again I am working with a manager) so we are told we will be called first thing in the morning when they reverse the charge. Now I forgot to mention that when I was called in for all of this I was simply told there was a bank change and I just needed to swing by to sign something. After nearly two hours I had to take my groceries out of my ex-new car and my wife and I had to UBER home. No offer for another more affordable car at all, no empathy and obvious corporate run sales hungry stereotypical sales people. I regret not looking up these reviews before I ever stepped foot in there. More

Helpful and quick My experience was quick and easy. Not a long wait for a break change. I left my emergency break on while leaving the dealership on accident and they h My experience was quick and easy. Not a long wait for a break change. I left my emergency break on while leaving the dealership on accident and they had no problem taking it back to look at it again. I recommend for good customer service! More

Bait and Switch Warning we were baited. Found a Honda Pilot on AutoTrader for $25,966. We called the dealer and spoke with Mike (online sales manager) and asked if th Warning we were baited. Found a Honda Pilot on AutoTrader for $25,966. We called the dealer and spoke with Mike (online sales manager) and asked if the vehicle was still there. He said the vehicle was there and to come on in. We drove 45 min to the dealer and when we got there they could not find the vehicle. In the mean time they bring us another model that is 8000 more in cost. That vehicle was out of our budget. The Pilot we came to see was on the recall list and not available. (something they could have told us on the phone) Right before we leave they show us one other Pilot that is the same model and package as the recall but is 6000 more. I told them that it is the same model and not paying the extra 6000. It even had more miles on it. My family wasted 2 hrs of time for a bait and switch scheme. Completely unprofessional service. More