Richard Bazzy's Shults Ford of Wheeling

Prompt, fast, efficient. The notifications were perfect. Work was done well and explained to me. A great experience. The notifications were perfect. Work was done well and explained to me. A great experience. More

I was traveling from NJ through wheeling towing a car trailer, I had an issue while driving so I stopped at the dealer to have it looked at. I was on a time crunch, a tech was walking in the door and hea trailer, I had an issue while driving so I stopped at the dealer to have it looked at. I was on a time crunch, a tech was walking in the door and heard me speaking with the service associate. he read over the warranty file and immediately went and got his lab top and start diagnosing. He explained everything to me, took us in the shop and showed me the issue. Fixed and then accompanied me on a test drive after hooking the trailer back up. While test driving he ran test in the laptop and monitored the system while driving. The issue was resolved and with in 2 hours we were back in the road. I can’t thank the service team enough for having a soft heart for our situation and tending to us so fast. I have waited at other dealerships longer for an oil change than this entire experience. More

Customer for several years and after almost not coming back, things have turned around in a very positive way. Value, hours of operation, and honoring appointment times have continued to improve. back, things have turned around in a very positive way. Value, hours of operation, and honoring appointment times have continued to improve. More

I've bought cars for years from them and they're always friendly and professional. They get me what I want in a good time frame. Mike has been very helpful and knowledgeable about the process. friendly and professional. They get me what I want in a good time frame. Mike has been very helpful and knowledgeable about the process. More

Ford quality is not #1. I'm in my 3rd truck within a year. Explain that. I'm in my 3rd truck within a year. Explain that. More

We brought it in for a recall to fix the rear view camera. Within 10 days, I called twice to check on the status, and I was told the part would be in soon. A few days later, I got a call saying that o camera. Within 10 days, I called twice to check on the status, and I was told the part would be in soon. A few days later, I got a call saying that our car qualifies for a recall - the person who called had no idea that my car had already been there for two weeks waiting to be fixed. The following day, the part came in, and it was fixed. I rated the service a 2 because the part did get fixed. But the customer service was not very good. If I get a recall notice and bring my car in, the part should already be there. More

Always treated very well. Employees are pleasant All my concerns were addressed, service was great. Gentleman in parts was helpful Employees are pleasant All my concerns were addressed, service was great. Gentleman in parts was helpful More

Had to get a software upgrade. This was done with the mobile service. Excellent service This was done with the mobile service. Excellent service More

Very professional and kept me informed of the time needed for recalls, etc. They did The Works and I am always pleased with all of the work done for recalls, etc. They did The Works and I am always pleased with all of the work done More

had an appointment at 8am. was told it would take 3 hrs...someone's vehicle was more important than mine and they pushed it to the side after 7 hours it still wasn't done and t was told it would take 3 hrs...someone's vehicle was more important than mine and they pushed it to the side after 7 hours it still wasn't done and they never did fix it More