Shults Ford of Wexford

Tim Mitchell is amazing. He provided great service! Tim Mitchell is an asset to this company. I would not have bought my new 2019 Escape without his help. He is patient and understanding. He provided gr Tim Mitchell is an asset to this company. I would not have bought my new 2019 Escape without his help. He is patient and understanding. He provided great customer service. More

Beat service dept. Jim Smerkar Jim Smerkar is the service mechanic That I always use and recommend. He answers all my questions , he goes over my car completely for safety issues Jim Smerkar is the service mechanic That I always use and recommend. He answers all my questions , he goes over my car completely for safety issues as well as wear on parts , he thorough witch I like. He listens to my concerns and follow thur with great work. It’s been 29 plus years that I buy fords knowing he will be the reliable mechanic Joan Kryl Pittsburgh PA More

Great Dealership amazing customer service Great dealership! We had a very tight timeline and our salesman Bill and the awesome finance manager had us in and out in under an hour! I will high Great dealership! We had a very tight timeline and our salesman Bill and the awesome finance manager had us in and out in under an hour! I will highly recommend this dealership to anyone! We purchased a certified Ford Explorer! More

Think twice before you buy a Vehicle from Shults /Bob Plietz I purchased a used Hyundai from the Shults certified lot on Perry Highway in Wexford and Bob Plietz was my salesperson. After the sale was complete I purchased a used Hyundai from the Shults certified lot on Perry Highway in Wexford and Bob Plietz was my salesperson. After the sale was completed I asked Bob for the second set of keys to the vehicle I just purchased. He said that he didn't have them. He said they were at the main dealership and he would mail them to me along with my receipt for my down payment. Since it was the day before Thanksgiving I agreed for time sake. I never received the keys. A set of keys with a remote FOB can be quite expensive. I had my Dad call Bob and after a couple messages Bob finally returned the call. Bob Plietz said he mailed the keys before New Years. I Never received the keys! I'm not sure why he would mail a set of expensive keys without insurance or tracking unless he never really had a second set. Bob and Shults Ford would not help me resolve this issue. They said there was nothing they can do. Now I have to worry about the possibility of my car being stolen. Either Bob was very dishonest or Bob and Shults Ford could care less about the customer. My recommendation would be to never buy a vehicle from these people. You will be sorry! More

Do not go to this dealership! If I could give 0 stars I would. Don't take your car here for any maintenance! I get my car back after they did the airbag recall and the ignition cyl If I could give 0 stars I would. Don't take your car here for any maintenance! I get my car back after they did the airbag recall and the ignition cylinder slides completely out when I get home. The cylinder and key is in my hand. I take it back for them to fix it and they said they didn't break it. So let's get this straight, it's not broken when I give my car to them and then when I get it back it's broken....hmmmm...word of advice if you go here don't touch anything on your car when they give it back to you until you have them test it first or they will blame you for breaking it More

If it isn't broken, it will be. I took my Ford Escape to Shults for an ABS brake problem. They suggested I replace the transmission lines because they were starting to leak, I agree I took my Ford Escape to Shults for an ABS brake problem. They suggested I replace the transmission lines because they were starting to leak, I agreed, and when I picked my car up I had no reverse. The transmission had too much fluid, and visible contaminants that weren't there before. The transmission worked fine before I left my car with them, and the fluid level is checked regularly. I took it back to them and they said I needed a new transmission. They didn't test the transmission pressure, they didn't test the reverse servo, they didn't offer to flush the transmission, they just tried to get an extra $4,000 from me. More

The absolute best Truly a pleasure to do business with. The most honest, helpful and very informed staff Ive ever dealt with. I am gald to be a part of the Schultz Ford Truly a pleasure to do business with. The most honest, helpful and very informed staff Ive ever dealt with. I am gald to be a part of the Schultz Ford family and look forward to future business! YEEEEHAW! More

Never Buy From Them I bought my car back in June of this year at the Harmarville location but have always had it serviced at Wexford. 2016 Ford Focus with 5miles on it wh I bought my car back in June of this year at the Harmarville location but have always had it serviced at Wexford. 2016 Ford Focus with 5miles on it when I bought it. I have had so many issues with this car. The main issue I have is the car shakes from stop to go. I first reported it when I had 3,500 miles. They flashed the computer and told me it was fine. Then at 6,500 I reported the issue again. This time they put a new clutch pack in it. After putting 500miles on it I still could feel it shaking so I took it back. Currently its sitting at the dealer while everyone test drives it and I'm being told that its just the way the focus drives. My car has the auto shift in it and it supposedly drives like a manual. Every time I take it I get reminded that it drives like a manual and asked if I've ever driven a manual before. I have and even a manual doesn't drive like that unless there's something wrong. On top of this issue, the first time I brought it in was for an oil change I was given a hard time. I like to do the oil at every 3,000. Both times I brought it in for an oil change I was questioned because they only want it done every 5,000. Each time I've had the oil changed they also check the other fluid, the brakes, and the tires. I have the paperwork with everything being full and green. After not even 2 days of having it back my brake fluid light goes off. I take it back that night and have it checked. they fill the fluid and tell me everything is fine to drive after I questioned whether I should have it looked at or not. When I took it in this last time I had them check the brakes just to be safe while it was already there. Thankfully I did. My brake line was seeping and needed replaced. If they would have done their job and actually looked the car over they would've caught that or actually filled the other fluids that were just above the minimum line as well. Also when I complained about the service I was getting from my service advisor his manager called me and when I called him back and left a message. Never got a phone call back. More

Good experiences Adam Tronzo was great to work with, the second new vehicle I purchased from him. Both times, he gave me the best deal. Brought in a vehicle from Oh Adam Tronzo was great to work with, the second new vehicle I purchased from him. Both times, he gave me the best deal. Brought in a vehicle from Ohio because they didn't have the one I wanted. Felt I got pretty good deals both times. Would not hesitate to go back to him for my next purchase. More

Drove 2 hours to find they sold the car I spoke with Bob Popson three times the same morning, making sure the car was on the lot and letting him know I was coming with a check in my hand to I spoke with Bob Popson three times the same morning, making sure the car was on the lot and letting him know I was coming with a check in my hand to purchase it. Upon arriving he told me another person had sold the car an hour ago. No remorse or apology, just 'well I can't just hold it" -- I would expect that when communicating with a potential client, who has cash in hand, that you would be courteous enough to ask for a deposit or - like another local dealer - just hold it for an hour while I'm driving two hours out of my way to give you money. I will actively encourage everyone to go anywhere else. More