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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
363 Reviews

363 Reviews of Sierra Subaru of Monrovia - Service Center

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November 28, 2023

From buying our Forester to getting it serviced, we have had only great customer service! More

by deboer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Sierra Subaru of Monrovia responded

Thank you for honoring us with your continued business! We're so pleased our team continues to serve you well. Get in touch the next time we may be of any assistance. We're always here for you!

November 27, 2023

Jaime Vega provided excellent service as usual! My Forester has only ever been serviced at Sierra and Jaime is one of the reasons we won’t go anywhere else! More

by adrienneespinosa
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Sierra Subaru of Monrovia responded

Thank you for telling us why you like working with Jaime! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your Forester's needs. We look forward to ensuring more high quality service at your next appointment!

November 21, 2023

Jaime Vega is very professional and enthusiastic. I have had my car repaired here three times. Jaime has always welcomed me and made me leave very satisfied every time. Recommend them. More

by Fei Teng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review, Fei! We truly appreciate your continued business, and we're glad Jaime has always taken such great care of you and your vehicles. Thank you for making Sierra Subaru your #1 choice for service!

November 21, 2023

Excellent Customer Service. The dealer needs more Customer Service Reps like Veronica Rios. Veronica was pleasant, very informative and tentative to me and my autos needs! More

by For Real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Report | Print
Nov 21, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review! We're pleased you had another great service experience with us, and that Veronica made sure your vehicle was well taken care of. We appreciate your business and look forward to seeing you at your next visit!

November 14, 2023

Always helps with my needs with any questions or concerns I have. Will always return. More

by JohnV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Sierra Subaru of Monrovia responded

John, thank you for telling us why you like working with your service advisor! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your Subaru's needs. We wish you pleasant travels through the holidays!

November 13, 2023

I didn’t have an appointment and they were able to squeeze me in. Jaime Vega was very helpful and friendly. More

by hhstearns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Sierra Subaru of Monrovia responded

Thank you for sharing positive feedback on Jaime! We want all of our guests to be treated to service that is accommodating and reliable, so we're happy that's exactly what Jaime has provided for you. We look forward to your next visit!

November 03, 2023

Excellent service department, great customer service! They met me at my car when I pulled up and gave me updates as I waited. Veronica Rios was a great host and kept me informed on the wait time for my v More

by Marcus Calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Report | Print
Nov 06, 2023 -

Sierra Subaru of Monrovia responded

Marcus, thank you for your trust in our service team! We're happy Veronica provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

October 30, 2023

I want to thank everyone who serviced my car this time. But special thanks for Jaime Vega for answering all the concerns I had for my car. More

by Aurora Sarmiento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Aurora Sarmiento responded

I want to thank everyone who serviced my car but special thanks to Jaime Vega for answering all my questions and showing concern for the problem my car had.

Oct 31, 2023 -

Sierra Subaru of Monrovia responded

Aurora, thanks for stopping by to share your 5-star review of Jaime and the team! We're glad Jaime addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

October 29, 2023

Courtesy, friendly, professional, on time, good communication with customers. Only that the waiting room needed to be improved, a few flies flying around. More

by holee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Sierra Subaru of Monrovia responded

Thanks for taking the time to review your service experience! We're happy our team handled your visit with great care and diligence to get you safely back on the road in a timely manner. Your comments on our lounge are duly noted. Thank you so much for your feedback!

October 28, 2023

I went in for an oil change and as always I receive 10/10 service from Rafael Ibarra and Gabriel who took in my car for the service. I really appreciate them for taking care of me and I will definitely recom More

by Miguel Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel
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Oct 31, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the love, Miguel! We're thrilled you always enjoy working with Rafael and Gabriel for your automotive needs. We hope to be of service to you for many more years to come!

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