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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
378 Reviews

378 Reviews of Sierra Subaru of Monrovia - Service Center

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November 13, 2023

I didn’t have an appointment and they were able to squeeze me in. Jaime Vega was very helpful and friendly. More

by hhstearns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Sierra Subaru of Monrovia responded

Thank you for sharing positive feedback on Jaime! We want all of our guests to be treated to service that is accommodating and reliable, so we're happy that's exactly what Jaime has provided for you. We look forward to your next visit!

November 03, 2023

Excellent service department, great customer service! They met me at my car when I pulled up and gave me updates as I waited. Veronica Rios was a great host and kept me informed on the wait time for my v More

by Marcus Calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
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Nov 06, 2023 -

Sierra Subaru of Monrovia responded

Marcus, thank you for your trust in our service team! We're happy Veronica provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

October 30, 2023

I want to thank everyone who serviced my car this time. But special thanks for Jaime Vega for answering all the concerns I had for my car. More

by Aurora Sarmiento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Aurora Sarmiento responded

I want to thank everyone who serviced my car but special thanks to Jaime Vega for answering all my questions and showing concern for the problem my car had.

Oct 31, 2023 -

Sierra Subaru of Monrovia responded

Aurora, thanks for stopping by to share your 5-star review of Jaime and the team! We're glad Jaime addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

October 29, 2023

Courtesy, friendly, professional, on time, good communication with customers. Only that the waiting room needed to be improved, a few flies flying around. More

by holee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Sierra Subaru of Monrovia responded

Thanks for taking the time to review your service experience! We're happy our team handled your visit with great care and diligence to get you safely back on the road in a timely manner. Your comments on our lounge are duly noted. Thank you so much for your feedback!

October 28, 2023

I went in for an oil change and as always I receive 10/10 service from Rafael Ibarra and Gabriel who took in my car for the service. I really appreciate them for taking care of me and I will definitely recom More

by Miguel Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel
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Oct 31, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the love, Miguel! We're thrilled you always enjoy working with Rafael and Gabriel for your automotive needs. We hope to be of service to you for many more years to come!

October 25, 2023

Devon did the bookkeeping and explained all, including finding our our original insurance that made the work ffree to me More

by Whitt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Report | Print
Oct 26, 2023 -

Sierra Subaru of Monrovia responded

Whitt, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Devon handled your visit with great care and diligence. Thank you for choosing Sierra Subaru for your automotive needs!

October 24, 2023

Leonardo Cuevas was knowledgeable and genuine. While my payments are higher than I desire, I feel I made a good choice with lease to buy option. I DO NOT lease but the way it was explained, it mad More

by SUBARU HAPPY 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager appearing to be Asian
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Oct 25, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for your stellar review of Leonardo! Nothing means more to us than your satisfaction, so we're pleased he did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Subaru!

October 23, 2023

Everyone is friendly and straight forward on tell you what your vehicle needs and keeps you well informed. More

by Annettevill21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Annettevill21 responded

Thank you for the best service ever!

Oct 23, 2023 -

Sierra Subaru of Monrovia responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Sierra Subaru is an honor, and we hope to continue being your #1 choice for years to come. See you at your next appointment!

October 22, 2023

Suburu of Monrovia has always taken care of us. Their service team is top notch, Jaime Vega especially. Always greets with a smile, communicating every step of the way on what is needed and/or reco More

by hepburn1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Sierra Subaru of Monrovia responded

Thank you for telling us why you like working with Jaime! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your Subaru's needs. We look forward to ensuring more high quality service at your next appointment!

October 14, 2023

Brought my Crosstrek in for the 18k service. Yadira was very helpful and explained all services provided before and went through all that was completed in detail afterward. In and out in 30 minu More

by Ryan N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
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Oct 17, 2023 -

Sierra Subaru of Monrovia responded

Ryan, thank you for trusting our service team with your vehicle's needs! We're happy Yadira provided you with a thorough explanation of the work completed. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

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