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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
379 Reviews

379 Reviews of Sierra Subaru of Monrovia - Service Center

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October 14, 2023

Brought my Crosstrek in for the 18k service. Yadira was very helpful and explained all services provided before and went through all that was completed in detail afterward. In and out in 30 minu More

by Ryan N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
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Oct 17, 2023 -

Sierra Subaru of Monrovia responded

Ryan, thank you for trusting our service team with your vehicle's needs! We're happy Yadira provided you with a thorough explanation of the work completed. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

October 13, 2023

Jaime Vega at Sierra Subaru is always pleasant and respectful. He always gives me precise information of what is going on with my car and how long it will take to have it serviced. More

by rocco.hockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Sierra Subaru of Monrovia responded

Thank you, Rocco! We're pleased you had another great service experience with us, and that Jaime made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

July 31, 2023

Been coming here for years and I've never had an issue. I was lucky enough to get Jaime Vega again. Always helpful and in a good mood. Came in for the headlight recall and asked if it was possible to check More

by Squee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Sierra Subaru of Monrovia responded

Hi, Squee! Thank you for sharing your thoughtful review of our service team. We're glad Jaime made sure you and your vehicle were well taken care of. We appreciate your loyalty, and look forward to working with you for many more years!

July 27, 2023

Great service! As soon as I drove up there was someone there ready to assist! I’m happy with the friendliness and great costumer service! I will recommend to my fri More

by Angelita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Jul 27, 2023 -

Sierra Subaru of Monrovia responded

Angelita, thank you for sharing some positive feedback with us! We're happy Devon and our service team addressed your questions and concerns with great care and insight. We hope to make your next visit with us just as remarkable!

July 26, 2023

Friendly staff who cares about creating a good experience and reducing my wait time. Highly recommend More

by Yg37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Dithomas
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Jul 27, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your thoughtful feedback, Yg37. Your satisfaction means the world to us, so we're happy our team provided you with a convenient, attentive experience. Safe travels until we may be of service to you again!

July 26, 2023

Sierra did my 6K service. They restored my faith in my Subaru purchase. Based on my experience with another dealer, I was regretting my purchase. Thumbs up for Sierra. More

by AltadenaKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Sierra Subaru of Monrovia responded

Thanks for taking a moment to let us know how pleased you were with Rafael's assistance at your service visit! We're glad he took excellent care of you and of your vehicle and restored your faith. Please come see us again some day!

July 20, 2023

They offer friendly and helpful service to their customers. I appreciate their interest to take care of the issue with my vehicle. More

by CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine Camacho
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Jul 20, 2023 -

Sierra Subaru of Monrovia responded

CT, thanks for stopping by to share your thoughtful feedback on our service team! Nothing means more to us than your complete satisfaction, so we're glad they provided you with a thorough and pleasant visit. We hope to ensure the same circumstances at your next appointment!

July 19, 2023

Catherine Camacho was great as my service advisor! She made she I was taken care of and aware of what was happening to my car step by step through a text message since I was at work. More

by Adam Fawal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much, Adam! We're happy Catherine remained in touch with you while your vehicle was in our care. Please don't hesitate to reach out whenever Catherine and the Sierra Subaru team may assist you again. It's always our pleasure!

July 19, 2023

Excellent customer service. Rafael Ibarra gets the job for me. Makes sure my needs were met. More

by REspinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the positive feedback on your service advisor, Rafael! We're pleased his efforts to provide you with exceptional service met with your complete satisfaction. We look forward to making your next appointment just as great!

July 14, 2023

Rafael Ibarra always goes above and beyond to make every experience amazing, thank you SM! More

by cindypiscopo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Sierra Subaru of Monrovia responded

Thank you for taking a moment to give credit to Rafael for providing you with amazing service! We're glad his support and insight continue to bring you back to make sure your Subaru is well taken care of. We appreciate your business and look forward to serving you for many years to come!

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