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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
369 Reviews

369 Reviews of Sierra Subaru of Monrovia - Service Center

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July 06, 2023

As always Catherine Camacho always keeps us updated and does her job very well. Deserves a raise! More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your fantastic feedback on Catherine, Omar! She's an amazing person to work with, and we're so pleased you agree. Please don't hesitate to call when Catherine and the Sierra Subaru team may help you with anything. It's always our pleasure!

July 06, 2023

Rafael Ibarra is such a helpful guy! Even though we don’t have an appointment to get the services needed for our car, he still manages to help us and get us done in a reasonable time. So More

by docchi22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to express your sincere appreciation of Rafael in our service department! He works hard to make sure our clients' needs are met in a timely manner, and we're delighted he continues to do that for you. Thank you for being a loyal Sierra Subaru customer!

July 06, 2023

Even though we arrived early for our scheduled appointment, we were received and greeted by Rafael Ibarra and taken care of promptly. The wait time was shorter than anticipated and we were back on More

by dangvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the kind review of Rafael and this service visit! We're glad he handled your appointment promptly and returned you safely to the road after a quick and thorough servicing. We graciously look forward to repeating this at your next visit!

July 01, 2023

I started coming to this location to service my Subaru after moving from Long Beach and I’m glad I did! Everyone at this dealership is incredibly nice and have excellent customer service. Rafael Ibarra is More

by Andrea Blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Hi, Andrea! Thanks for taking a moment to recognize Rafael's consistent excellence. We're delighted you've experienced thorough and supportive service at each visit with his guidance. Thank you for always choosing Sierra Subaru!

June 29, 2023

I came to Subaru for service and was helped by Rafael Ibarra. He was very professional and helpful with all my questions and needs. He kept me up to date with all that was being taken care of my cars ser More

by laddburnett
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
Jun 29, 2023 -

Sierra Subaru of Monrovia responded

Great! Thanks for letting us know how satisfied you were with Rafael's attentive assistance. We're happy he was informative and kept you in the loop throughout the progress of the work. We hope you'll continue to choose Sierra Subaru for all of your automotive needs!

June 29, 2023

Joseph Dithomas did a great job coordinating service and repair on our Outback. Careful, considerate and good communications. Thank you on a job well done. More

by charlie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Dithomas
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Charlie, thanks for the 5-star review of Joseph! We're glad his diligence resulted in a job well done on your Outback. We look forward to ensuring the same circumstances at your next appointment!

June 27, 2023

Rafael Ibarra in service department quickly repaired car and carefully explained what was done. Efficiently organized car pickup. More

by ely
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Thanks a lot, Ely! We're pleased every step of your service visit was convenient and organized, and Rafael provided you with all the details of your vehicle's services. We hope you'll continue to choose Sierra Subaru for all of your automotive needs!

June 27, 2023

I have been attended by Catherine Camacho in the Service Department multiple times, and each time it has been a wonderful, professional, and courteous experience. It is a notable difference from other exper More

by josehjr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2023

Joseph DITHOMAS is very professional and explained my situation in detail and helped out. Great customer service and very knowledgeable. More

by Menendezfrancisco22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph DiThomas
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Great! Thanks for letting us know how much you appreciated Joseph's guidance and insight on this visit. We're glad his communication was on-point. We hope you'll continue to choose Sierra Subaru for all your service needs. See you next time!

June 26, 2023

It was very easy to check in. My service advisor was very knowledgeable and provided updates to repairs. I will definitely be coming back. More

by carlosmgaribay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Advisor - Devon Seo
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Hi, Carlos! Thanks for stopping by to give us some positive feedback on your service visit. We're happy the whole process was easy and attentive, from start to finish. We look forward to providing the same high quality experience at your next appointment!

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