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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
369 Reviews

369 Reviews of Sierra Subaru of Monrovia - Service Center

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June 26, 2023

I took my WRX for an oil change over the weekend and Rafael Ibarra provided outstanding service! I had a minor service completed and they even washed my car, I was in and out under an hour. Subaru is More

by Chrisltu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Chris, thank you for sharing your thoughtful review of the experience you had in our service department! We're so happy Rafael made sure your WRX was taken care of promptly and also washed, all in a super timely manner. Enjoy your summer travels and we'll see you at your next visit!

June 26, 2023

Devon was a great help! He took the time to explain everything and kindly remended me that I had free maintenance. More

by rachel.baylon
Recommend Dealer
Yes
Employees Worked With
Devon
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Rachel, thank you for taking a moment to recognize Devon's unique excellence by sharing your thoughtful review! Nothing means more to us than your total satisfaction, and we're so happy to hear how helpful and attentive Devon was on this visit. Safe travels until your next appointment!

June 26, 2023

Organized, very efficient…Catherine C very helpful! Assumed all that was reported was accurate and performed. More

by ronjmarty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sierra Subaru of Monrovia responded

Thank you for sharing your kind feedback on working with Catherine! We're delighted she handled your vehicle's visit with great care and communication. We look forward to ensuring the same circumstances at your next appointment. See you then!

June 21, 2023

Catherine gave great customer service, returned the vehicle at the time promised. Will definitely return. Thank you Sierra Subaru !! More

by Gamble132110
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Sierra Subaru of Monrovia responded

Thanks for your thoughtful feedback on Catherine! We're happy she handled your visit with accuracy and diligence. We love hearing great news from our customers and we hope to make your next appointment just as remarkable!

June 20, 2023

Great experience with Catherine Camacho from Service Reception. Very efficient and helpful and follows up with progress reports as work is done. More

by johnpayne64
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Sierra Subaru of Monrovia responded

Hey, John! Thanks for expressing your appreciation of your service advisor, Catherine. We're pleased her communication was on point. We look forward to ensuring the same circumstances at your next appointment!

June 20, 2023

Mr. Joseph Dithomas is the most hospitable service Mgr. I have met at a dealership. He is welcoming and did not pressure me for anything. I liked to commend the staff that kept the lobby and restrooms very c More

by Carlosu.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Dithomas
Jun 21, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the awesome feedback, Carlos! We're glad you were so impressed with Joseph, and that you noticed our facility is always looking good. We're honored our team has earned 5 stars from you!

June 16, 2023

Always get great service from everyone - Catherine is the greatest! Nothing to fault from me. More

by Tim
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Sierra Subaru of Monrovia responded

Tim, thank you for stopping by to let us know how pleased you were with Catherine's assistance! We're so happy she continues to be a dependable resource for your vehicle's service needs. Don't hesitate to let us know when we may assist you with anything. It's always our pleasure!

June 16, 2023

I've been a repeat customer of Sierra Subaru for over 10 years now and I recommend them to everybody. They are terrific, responsive and fair. More

by LuAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review, LuAnn! Your continued business in our service department is an honor, and we're delighted our team always provides you with excellent communication and reliable service. We hope to do so for many more years!

June 15, 2023

Going to Sierra Subaru of Monrovia is always pleasant. Each time I have brought my Crosstrek for service, Catherine Camacho is always the one I go to and she is fantastic, attentive and friendly. I will n More

by jenboynton4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Jen, thanks for your loyalty and for your 5-star review of Catherine! We truly appreciate your business and we're happy Catherine has been a dependable and pleasant go-to person for your Crosstrek's needs. We'll see you at your next appointment!

June 15, 2023

I have been bring my forester to Sierra Subaru since new and have had great care and service. Scheduling appointments have been easy to make and they have been able to service my car in a timely manner. My More

by Daturko
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much, Daturko! We truly appreciate your thoughtful feedback on your service advisor, Jaime. Jaime is an amazing person to work with, and we're so glad you agree. Looking forward to ensuring the same circumstances at your next appointment!

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