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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
371 Reviews

371 Reviews of Sierra Subaru of Monrovia - Service Center

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June 15, 2023

Going to Sierra Subaru of Monrovia is always pleasant. Each time I have brought my Crosstrek for service, Catherine Camacho is always the one I go to and she is fantastic, attentive and friendly. I will n More

by jenboynton4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Jen, thanks for your loyalty and for your 5-star review of Catherine! We truly appreciate your business and we're happy Catherine has been a dependable and pleasant go-to person for your Crosstrek's needs. We'll see you at your next appointment!

June 15, 2023

I have been bring my forester to Sierra Subaru since new and have had great care and service. Scheduling appointments have been easy to make and they have been able to service my car in a timely manner. My More

by Daturko
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much, Daturko! We truly appreciate your thoughtful feedback on your service advisor, Jaime. Jaime is an amazing person to work with, and we're so glad you agree. Looking forward to ensuring the same circumstances at your next appointment!

June 15, 2023

Rafael got me set up as soon as I arrived for my appointment. Explained to me what they were going to do and was very friendly. Also got me set up with a ride home while they worked on my car. He le More

by Cbrown1632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Sierra Subaru of Monrovia responded

Great! Thank you for letting us know how pleased you were with Rafael's support and diligence on this visit. We're so happy he handled everything with your convenience in mind and got the job done in a timely manner. We hope you'll continue to choose Sierra Subaru for all your automotive needs!

June 15, 2023

Great and fast service. I came in for a regular service and it was very quick. They also helped me get a ride to and from my home while my car was getting serviced. Appointm More

by mike. a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Sierra Subaru of Monrovia responded

Mike, thank you for sharing some positive feedback on how convenient your service visit was! Your total satisfaction is our top priority, so we're pleased you liked the ease of scheduling and complimentary transportation service. We hope you'll continue to choose Sierra Subaru for all your automotive needs!

June 13, 2023

Great fast and courteous service. I came in for oil change and recall. Appointments were easily made and timely. Devon was great to work with. I needed to get back to work so the ride More

by Amy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Jun 14, 2023 -

Sierra Subaru of Monrovia responded

Amy, thanks for stopping by to give credit to Devon for providing you with an accommodating and pleasant service appointment. We're glad you enjoyed working with Devon, and we look forward to making your next visit just as superb!

June 12, 2023

Rafael and his service team at Subaru Monrovia really take their time to give the best service experience possible. They are fast, efficient and thorough all while checking to see what discounts they can More

by Nadinejr77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Sierra Subaru of Monrovia responded

Thank you for sharing your 5-star review of Rafael and our service team, Nadine! We sincerely appreciate your kind feedback and we're happy Rafael made sure your experience was supportive and thorough. Looking forward to working with you again!

June 12, 2023

Service was fast and efficient thank you Jaime Vega I appreciate your time and assistance More

by s_harkess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for recognizing Jaime's excellence by honoring him with a 5-star review! Your complete satisfaction is the reason behind everything we do, and we're pleased Jaime did everything he could to give you an exceptional service experience. We'll see you at your next appointment!

June 09, 2023

Joe Dithomas provided the best service I have ever received at any dealership, hands down. This five star review is specifically a reflection of Joe's professionalism, kindness, patience, honesty, and More

by waddellandrewd
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joeseph Dithomas
Jun 12, 2023 -

Sierra Subaru of Monrovia responded

Thank you for giving Joe all the credit for making your experience a positive one. He is an absolute gem, and we're glad he took such exceptional care of your situation. We hope you'll continue to choose Sierra Subaru for your automotive needs!

June 06, 2023

Provided great service during the visit and very informative regarding any discounts that where available. More

by Subi Cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Sierra Subaru of Monrovia responded

Thanks for taking a moment to let us know how satisfied you were with this service visit! We're glad your service advisor did everything he could to make this a pleasant and valuable experience. Looking forward to ensuring the same circumstances at your next appointment!

June 06, 2023

Customer service by Joseph Dithomas was polite, timely, professional and friendly. Excellent customer service! I would recommend this service department to all local Subaru owners. More

by carylouise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Dithomas
Jun 06, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review and recommendation of Joseph and the Sierra Subaru service department! We truly appreciate your feedback, and we're pleased you enjoyed working with Joseph. We graciously look forward to being of service to you again!

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