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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
404 Reviews

404 Reviews of Sierra Subaru of Monrovia - Service Center

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July 10, 2023

Wonderful service always and very good people. I love my Subaru service department, I always look forward to servicing my vehicle More

by quenacho31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks for your kind review of our service team! Nothing means more to us than your total satisfaction, so we're honored you continue to enjoy the exceptional service and atmosphere provided by our team. We hope to make your next appointment just as superb!

July 10, 2023

The Service Department is reliable and provides good customer service. I highly recommend to others. More

by Ranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Sierra Subaru of Monrovia responded

Ranger, thank you for your wonderful review and recommendation of our service center! We sincerely appreciate your business and your positive feedback. Please don't hesitate to call whenever there's an automotive issue we may help you with. It's always our pleasure!

July 08, 2023

Antonia Sandoval was great at helping me get in and out as my car was being service. More

by stick2289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Sandoval
Jul 11, 2023 -

Sierra Subaru of Monrovia responded

Thank you for taking the time to share positive feedback on your service experience with Antonio! We're happy he did everything he could to expedite your vehicle's visit and get you safely back on the road. Thanks for choosing Sierra Subaru for your automotive needs!

July 06, 2023

I had excellent service from Raphael Ibarra. I bought new tires, oil change. He called to let me know that the battery needed replacement. I mentioned that I thought it wasn't that old. He looke More

by bowler_patty.0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Awesome! Thanks for stopping by to share some positive feedback about your experience with Rafael. We're glad he addressed your vehicle's needs thoroughly and addressed your concerns conscientiously. Thank you for choosing Sierra Subaru for your automotive needs!

July 06, 2023

Great Customer Care and service. Catherine Camacho was able check on my car and give me updates. Staff member were easy to talk to. More

by DavidDeLaTrinidad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much, David! We sincerely appreciate your business, and your kind feedback is an honor to receive. We're glad Catherine provided you with exceptional service and communication. We hope to make your next appointment just as pleasant!

July 06, 2023

As always Catherine Camacho always keeps us updated and does her job very well. Deserves a raise! More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your fantastic feedback on Catherine, Omar! She's an amazing person to work with, and we're so pleased you agree. Please don't hesitate to call when Catherine and the Sierra Subaru team may help you with anything. It's always our pleasure!

July 06, 2023

Rafael Ibarra is such a helpful guy! Even though we don’t have an appointment to get the services needed for our car, he still manages to help us and get us done in a reasonable time. So More

by docchi22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to express your sincere appreciation of Rafael in our service department! He works hard to make sure our clients' needs are met in a timely manner, and we're delighted he continues to do that for you. Thank you for being a loyal Sierra Subaru customer!

July 06, 2023

Even though we arrived early for our scheduled appointment, we were received and greeted by Rafael Ibarra and taken care of promptly. The wait time was shorter than anticipated and we were back on More

by dangvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks for the kind review of Rafael and this service visit! We're glad he handled your appointment promptly and returned you safely to the road after a quick and thorough servicing. We graciously look forward to repeating this at your next visit!

July 01, 2023

I started coming to this location to service my Subaru after moving from Long Beach and I’m glad I did! Everyone at this dealership is incredibly nice and have excellent customer service. Rafael Ibarra is More

by Andrea Blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sierra Subaru of Monrovia responded

Hi, Andrea! Thanks for taking a moment to recognize Rafael's consistent excellence. We're delighted you've experienced thorough and supportive service at each visit with his guidance. Thank you for always choosing Sierra Subaru!

June 29, 2023

I came to Subaru for service and was helped by Rafael Ibarra. He was very professional and helpful with all my questions and needs. He kept me up to date with all that was being taken care of my cars ser More

by laddburnett
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
Jun 29, 2023 -

Sierra Subaru of Monrovia responded

Great! Thanks for letting us know how satisfied you were with Rafael's attentive assistance. We're happy he was informative and kept you in the loop throughout the progress of the work. We hope you'll continue to choose Sierra Subaru for all of your automotive needs!

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