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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
380 Reviews

380 Reviews of Sierra Subaru of Monrovia - Service Center

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June 06, 2023

15k check up. Catherine was AMAZING. I've been to a couple of dealerships in the area for servicing, Monrovia Subaru was BY FAR the best. More

by s fols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Sierra Subaru of Monrovia responded

Thanks for your awesome review of Catherine! She'll certainly be humbled to see your endorsement of the quality of her work. We truly appreciate your business and hope you will continue to choose Sierra Subaru for your automotive needs!

June 02, 2023

I think of Catherine Camacho as a service advisor, not a service salesperson. I prefer the former rather than the latter. She seems honest which is why I choose her when given the choice. She is also very f More

by sierragregor
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Sierra Subaru of Monrovia responded

Thank you for taking a moment to recognize Catherine's unique excellence by honoring her with your thoughtful review! We're glad she has always taken such good care of you and your vehicles. Thank you for continuing to choose Sierra Subaru for your automotive needs!

June 02, 2023

Friendly staff, very knowledgeable , have coupons , comfortable, convenient Easy access, nice waiting area, large, clean More

by innatlamport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for your 5-star review of our service team and facility! We're so happy you enjoyed a pleasant wait in our customer lounge while our team handled your Subaru's service needs. Looking forward to making your next appointment just as superb!

June 02, 2023

This is the second service visit we've made at Sierra Subaru. Each time we've been greeted promptly and professionally, and each time our advisor has been friendly and thorough. Jaime Vega was an extra More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Sierra Subaru of Monrovia responded

Thank you for the love, JC! We're delighted Jaime continues to provide you with exceptional service at each visit. It's really important to us that you're completely satisfied with our work, and we hope to make your next appointment just as great. See you then!

June 01, 2023

I have brought my car for service to Sierra Subaru since I purchased it almost 14 years ago. During that time I was assisted most of the time by Jaime Vega. When I have the option I request him. He is perso More

by myqzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for the 5-star review of Jaime! Nothing means more to us than your total satisfaction, and we're delighted you have always enjoyed working with Jaime for your vehicle's needs. Looking forward to working with you for many more years!

May 31, 2023

Excellent service and kind customer service. Will plan to take my car here again soon! More

by Leggomygrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your kind review! We're so pleased you your service visit was pleasant and accommodating. We graciously look forward to serving you again!

May 28, 2023

I've been taking my car to Sierra Subaru for many years, and consistently had a good experience with Rafael Ibarra. He always does his utmost to provide the best possible care for my Crosstrek and be respon More

by rperks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Sierra Subaru of Monrovia responded

Fantastic! Thanks for taking a moment to recognize Rafael's excellence by honoring him with your 5-star review. We're happy you always enjoy working with him to get your Crosstrek taken care of. Looking forward to more of the same at your next appointment!

May 26, 2023

My experience was made exceptional by one individual in particular – Rafael. It is rare to encounter someone who makes customer service such an absolute joy. More

by Jake Angelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Sierra Subaru of Monrovia responded

Hey, Jake! Thank you so much for letting us know Rafael ensured a painless, stress-free service appointment for you and your Subaru. Your kind feedback is very encouraging for our team, and we hope to emulate this positive experience at your next appointment. Safe travels until then!

May 26, 2023

Jaime Vega is best best service person I’ve known. Trustworthy and always available. He is the reason my wife and I both own Subaru’s. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Sierra Subaru of Monrovia responded

Thanks for your stellar review, Michael! We truly appreciate your family's business. We're happy Jaime has always provided you with exceptional service visits and helpful communication. Thanks for always choosing Sierra Subaru!

May 26, 2023

Sierra Subaru is where I have my Outback serviced since 2016 Jaime Vega is my service advisor. He is extremely knowledgeable and accommodating. He always keeps me informed and visits are always smooth and More

by marlakeeth2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Sierra Subaru of Monrovia responded

Thank you for your thoughtful feedback! We sincerely appreciate your loyalty over the years, and we're delighted you continue to enjoy reliable service guided by Jaime. We hope to maintain this trend at your next appointment. See you then!

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