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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
385 Reviews

385 Reviews of Sierra Subaru of Monrovia - Service Center

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April 11, 2023

Always a great experience, Everyone is always friendly and helpful. There is no other dealership I would ever go to for service More

by Jesse Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Sierra Subaru of Monrovia responded

Jesse, thank you for honoring us with such a lovely review! Your complete satisfaction with our service department means everything to us and is very encouraging for the team. We look forward to more opportunities to be of service to you. Thanks for choosing Sierra Subaru!

April 11, 2023

I'm so grateful that I have this friendly, high quality service center to take care of everything I could possibly need for my vehicle. My service advisor, Rafael Ibarra, was so patient and professional i More

by skc4xyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Sierra Subaru of Monrovia responded

Awesome! Thanks so much for the positive feedback on Rafael. We're delighted he made sure you and your vehicle were well taken care of and safely back on the road after a thorough visit. We look forward to making your next appointment just as superb!

April 07, 2023

Catharine Camacho was excellent. Very professional and polite. I would recommend her anytime. Thank you. More

by spowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Sierra Subaru of Monrovia responded

Thanks so much for your 5-star review of Catherine! Nothing means more to us than your complete satisfaction with our work, so we're delighted Catherine made sure your service visit was thorough and informative. Looking forward to making your next appointment just as fantastic!

April 06, 2023

Clean waiting room with free snacks/drinks. Excellent customer service personnel and excellent service technicians. More

by Ted.n.gunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Ted.n.gunther responded

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Apr 11, 2023 -

Sierra Subaru of Monrovia responded

Ted, thank you for stopping by to let us know you enjoyed your service visit with us! We're happy our service team handled your vehicle's needs with great care, and we hope to have more opportunities to be of service to you. Thanks for choosing Sierra Subaru!

April 04, 2023

Great and fast service by the whole team except they forgot to mention when the service was done. Rafael I area was quick and friendly with paperwork. More

by Nancyswright
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Sierra Subaru of Monrovia responded

Thank you for the 5-star review, Nancy! We're happy Rafael's attentive assistance made this service visit an overall success. We graciously look forward to making your next appointment even better. Thank you for choosing Sierra Subaru!

April 03, 2023

Great service and friendly team. The waiting room was very nice and comfortable. Highly recommended for More

by Paulinechens
Recommend Dealer
Yes
Employees Worked With
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Sierra Subaru of Monrovia responded

Pauline, thank you for taking a moment to share your positive feedback with us. We're delighted to know how pleased you were with our service team's assistance and with our comfy customer lounge. We hope you'll be back some day for more of the same phenomenal service, but until then, we wish you pleasant travels!

Apr 05, 2023 -

Sierra Subaru of Monrovia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sierra Subaru of Monrovia! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 02, 2023

Rafael Ibarra assisted me with my recent Outbackl maintenance. Everything went well and Rafael kept me updated with the maintenance progress. The rest of the personnel that I dealt with were also h More

by Mountain Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Sierra Subaru of Monrovia responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2023

the man who serves me is Jaime Vega,He is very friendly and patiently helping me. More

by devin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Sierra Subaru of Monrovia responded

Devin, thanks so much for your stellar review! We're pleased to know how happy you were to work with Jaime as your service advisor. Please don't hesitate to let us know when Jaime and the Sierra Subaru team may assist you again. It's always our pleasure!

March 28, 2023

A lot of dealers just check you in, overcharge you for a bunch of services, and then send you packing without anything resembling customer service… I have to say my experience at Sierra Subaru of Monrovia w More

by danhess2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Sierra Subaru of Monrovia responded

We would gladly welcome you at your next service visit, Dan! Thanks for sharing your thoughtful feedback about the accommodating service you received from Catherine. Please don't hesitate to let us know when we may assist you again. It's always our pleasure!

March 28, 2023

Jaime Vega has consistantly provided information as to what needs to be replaced/repaired on our vehicles for optimum performance. We drive a lot for work and family business. We rely on our vehicles to More

by canaib50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to share your kind feedback on Jaime! Your safety and satisfaction are our top priorities, so we're pleased Jaime has been so instrumental in the longevity and reliability of your vehicles' performance. Thanks for continuing to choose Sierra Subaru for your automotive needs!

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