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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
377 Reviews

377 Reviews of Sierra Subaru of Monrovia - Service Center

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January 29, 2025

Excellent service provided by Armando and the sierra Subaru team. Vehicle was fix and serviced right at the first time. More

by davidlop1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Jan 29, 2025 -

Sierra Subaru of Monrovia responded

David, We appreciate you for leaving Armando this marvelous review! We are delighted to know that he provided you with excellent service and fixed your vehicle right at the first time. If there is ever anything more that we may help you with please do not hesitate to let us know.

January 27, 2025

Great customer service. They always take care of my car fast and efficiently. They provide optional transportation More

by craftylaurag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Montoya from service department is amazing
Jan 28, 2025 -

Sierra Subaru of Monrovia responded

Providing great service is so important to us here at Sierra Subaru of Monrovia and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they always take care of your car fast and efficiently. We wish you safe travels until we meet again!

January 18, 2025

ALAN BARRAGAN was very professional and delivered all I wanted for my Forester. A tip of my hat to him and your management team! More

by don abraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Barragan
Jan 20, 2025 -

Sierra Subaru of Monrovia responded

Don, thank you for telling us the highlights of your service visit with Alain! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

January 03, 2025

Jaime Vega was friendly, helpful, and patient. As a new Subaru owner I don't have much knowledge on the car. He took his time to explain the process, what I currently needed, and his time estimate More

by drigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Sierra Subaru of Monrovia responded

Drigo, thank you for reporting on the exceptional work Jaime and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Sierra Subaru for the highest quality service!

December 24, 2024

The dealership is always helpful and timely. This time I was helped by Sandy. She was terrific, went out of her way to help me with my extended warranty. I always tell my friends how well I am t More

by hspencer1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy
Dec 31, 2024 -

Sierra Subaru of Monrovia responded

Thank you for your terrific review of Sandy and the Sierra Subaru service department. Your satisfaction means everything to us, and we appreciate hearing from people who have been assisted by our awesome team. Safe travels until next time!

December 10, 2024

Jaime Vega is the best! I know my car is in good hands with him. This is the only place I bring my STi. I know it will get taken care of properly and I appreciate the transp More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Sierra Subaru of Monrovia responded

Arthur, thank you for your positive review! It is an honor to have your confidence and loyalty, and Jaime and the team will certainly continue provide you with the same 5-star service in your visits to come. Safe travels!

December 10, 2024

The service department here in Monrovia is much more accommodating, friendly and reliable than the one in Puente Hills, where I originally purchased my Subaru. The only downside is that some of their s More

by haniegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Sierra Subaru of Monrovia responded

Thank you for sharing your feedback and for trusting us with your Subaru. I’m glad we were ultimately able to resolve the issue and that you had a positive experience with Jaime and our team. However, I truly apologize for the inconvenience caused by the delay and the initial oversight regarding the ECM check. Your input helps us identify areas where we can improve, and we’ll make sure to address this internally to prevent it from happening again. If you have any further questions or concerns, please don’t hesitate to reach out to me directly. I’d be happy to assist you. Thank you again for your patience and for giving us the opportunity to serve you. Best regards, Zubair Ali zali@sierracars.com Service Manager Subaru of Monrovia

December 07, 2024

Battery failed. Showed up with no appointment and were treated quickly and well. Even though battery was covered by warranty we were given Lyft rides from and back More

by Sierra Subaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Carlos 5 stars
Dec 10, 2024 -

Sierra Subaru of Monrovia responded

We are grateful for you leaving Armando this flawless review! We are thrilled to hear that Armando took phenomenal care of you. We are pleased to know that he was great and treated you well. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 30, 2024

Armando Carlos was kind and helpful. The mechanic took his time to explain what was done. More

by Luis Corona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Carlos Service Department
Dec 04, 2024 -

Sierra Subaru of Monrovia responded

Thanks for letting us know how satisfied you were with Armando's assistance, Luis! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

November 23, 2024

Great service the wait time was quick and my car was washed and vacuumed inside More

by Harlo2harlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Sierra Subaru of Monrovia responded

Thank you for reporting on the exceptional work our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Sierra Subaru for the highest quality service!