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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
411 Reviews

411 Reviews of Sierra Subaru of Monrovia - Service Center

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October 28, 2022

Great service from Devon Seo! Actually the technician made a mistake during the previous service but this time they were very responsible and took care of the problem for me witho More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Nov 01, 2022 -

Sierra Subaru of Monrovia responded

Richard, thank you so much for sharing your thoughtful review of Devon! We certainly agree with your sentiments and greatly appreciate the chance to make things right. We're glad Devon has been such a reliable service advisor for you and we look forward to making your next service visit just as great. Thank you for choosing Sierra Subaru!

October 27, 2022

Excellent customer service. Devon was very helpful. Highly recommend them! Will be back for all services More

by Alexa Roush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Nov 01, 2022 -

Sierra Subaru of Monrovia responded

Hi Alexa, we really appreciate your great feedback! We hope to be of service to you again! Take care!

October 26, 2022

They are always able to get me an appointment within a day or two of my calL. Jaime is friendly and knowledgeable and goes out of his way to lessen the blow in my car requires expensive work. More

by Megs9959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Sierra Subaru of Monrovia responded

Thanks so much for your positive feedback on Jaime and our service department! It is our pleasure to get your vehicle in for servicing as soon as mutually possible to make sure you're safe driving it. We're glad Jaime provides supportive communication to make your visits as painless as can be. We look forward to making your next appointment with us just as reliable. See you then!

October 25, 2022

Good service. Very nice employees, especially Catherine Camacho. She's been taking good care for my Outback. More

by HuyDo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sierra Subaru of Monrovia responded

Thanks for your kind review of Catherine at Sierra Subaru! We're glad Catherine has provided you and your Outback with the utmost care and attention. We sincerely appreciate your continued business and hope to serve you for many years to come. Please give us a call if we may be of any assistance to you or your Outback at any time. We'll see you next time!

October 25, 2022

The people at the service center were very kind and welcoming. The service center itself was clean and a comfortable place to stay while I waited for my car. More

by mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Sierra Subaru of Monrovia responded

Hi, Mia! Thank you for your 5-star review of our service department. We're happy you found the customer lounge to be a pleasant area to wait for your vehicle's service to be completed. Your satisfaction with every aspect of your visit means a lot to us and we hope it will bring you back some day when we may be of service to you again. Thank you for choosing Sierra Subaru!

October 22, 2022

Good service. Work was done efficiently. Service was excellent. The waiting room was comfortable and clean. More

by jayrziegler
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sierra Subaru of Monrovia responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

October 18, 2022

Devon was outstanding he explained everything to me and very nice. The Service was done and l was out of there fast. Thank you Devon More

by Beverly spedden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Oct 19, 2022 -

Sierra Subaru of Monrovia responded

Beverly, Thank you so much for your excellent review! Offering thorough and efficient service is so important to us, and we are glad that Devon provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

October 16, 2022

Sierra Subaru of Monrovia is always providing us with excellent service. And shout out to Mr Devon Seo for his outstanding customer service for assisting my wife with the car maintenance. More

by litoconste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Seo
Oct 17, 2022 -

Sierra Subaru of Monrovia responded

Hey, thanks so much for your 5-star review of Devon and Sierra Subaru! We're glad Devon has always provided your wife's vehicle with the utmost care to keep your family safe. It is our pleasure to keep your vehicles in their best condition, so please don't hesitate to call whenever Devon and the team can assist you again. See you next time!

October 13, 2022

Parts department was amazing and so was Catherine and Jaime in the service department and Chris and another woman who scheduled my service appt. Everyone is as kind and attentive to my needs! More

by Ms Apple J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your kind review, Ms Apple J! We're delighted to hear that everyone involved in your service visit provided a helping hand. We certainly hope you'll visit all of us again at Sierra Subaru of Monrovia but until then, drive safe and take care!

October 10, 2022

Excellent customer service from Catherine Camacho. Need to improve with the car wash. Service was regular oil change. More

by Wnromani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Sierra Subaru of Monrovia responded

Thanks for stopping by to share your positive feedback on Catherine! We're delighted to learn that Catherine took excellent care of you and made your visit with Sierra Subaru an overall success. We will certainly take your feedback into consideration but please feel free to give us a call if there is anything further we can help you with. We're here for you!

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