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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
400 Reviews

400 Reviews of Sierra Subaru of Monrovia - Service Center

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June 23, 2022

Jennifer offers the best customer service time and time again. Thoroughly explains the process and will always follow up to ensure I was taken care of. More

by mjr84355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Sauer
Jun 24, 2022 -

Sierra Subaru of Monrovia responded

Thank you for sharing the positive experience you had with Jennifer! Offering thorough and efficient service is so important to us, and we are pleased that she provided you with nothing less. We hope to see you again the next time your vehicle is ready for service! Take care!

June 22, 2022

Rafael Ibarra, my service representative was very helpful and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. More

by dianemorrison2253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Sierra Subaru of Monrovia responded

Diane, Thank you for leaving Rafael this positive review! We are happy to hear that he took great care of you, and that he was so helpful and informative throughout your visit. We appreciate your patience throughout the process. Please drive safely, and be sure to give us a call if you ever have any future questions or concerns!

June 16, 2022

Excellent customer service overall and my service advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend R More

by Ki3verson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your excellent review and recommendation! We are thrilled that Rafael could be of assistance to you and get your automotive needs taken care of. It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

June 16, 2022

I worked with Jaime Vega and truly appreciate how knowledgeable and responsive he was. I was able explain the issue that I was experiencing and he was able to identify the possible root causes of th More

by maddela3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Sierra Subaru of Monrovia responded

Thank you for taking the time to leave Jaime this excellent review. We are so glad that he was able to put you at ease and get your automotive needs seamlessly resolved. He will be honored to know how greatly you valued his efforts. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he or the team may help you with!

April 11, 2022

Everyone specifically Jennifer at the service department were very helpful and accommodating. She patiently showed me how to set up the maintenance reminder in my Ascent and also explained what services I w More

by Pia C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Apr 14, 2022 -

Sierra Subaru of Monrovia responded

Pia, Thank you for leaving Jennifer this wonderful review! We are pleased to hear that she took exceptional care of you and your automotive needs throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Jennifer and the team may serve you again!

April 06, 2022

I got my ascent at this dealership and I am satisfied with it. As for my latest service , it also went well. The one who helped me was Jenn. More

by Skipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn
Apr 07, 2022 -

Sierra Subaru of Monrovia responded

We are so appreciative of your business, and we are pleased to hear that Jenn took great care of you throughout your recent visit. We thank you for taking the time to share this positive review, and we wish you the safest of travels until we meet again!

April 01, 2022

We brought our 2020 Outback in for routine service and were assisted by Jennifer Sauer, who was very pleasant, helpful and efficient. Jennifer is not listed as a Service Advisor on this website, maybe th More

by jshifs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Sauer
Apr 04, 2022 -

Sierra Subaru of Monrovia responded

Thank you for leaving Jennifer this positive review! We are pleased to hear that she took great care of you and your automotive needs throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Jennifer and the team may serve you again!

March 29, 2022

Nice service. The staffs were helpful and attentive. The dealer also provided Lyft services which were convenient and thoughtful. More

by Doggy ma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 30, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your 5-star review! We are pleased that our team could be of assistance to you and make your overall experience as seamless as possible! We wish you the safest of travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

March 25, 2022

Rafael Ibarra knows how to take care of his customers! !!! There was a mistake on my last visit and he made sure that did not and will not happen again. More

by jv.arreola
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Sierra Subaru of Monrovia responded

Thank you for leaving Rafael this positive review! We are so glad that he took great care of you during your recent visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 22, 2022

I have bought 2 Outbacks from Sierra. When my first was totaled in 2021 it only made sense for me to return to where my family and I were taken care of so well. More

by mwoodin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer was the Service tech who assisted me, but the entire staff were friendly and welcoming!
Mar 23, 2022 -

Sierra Subaru of Monrovia responded

Thank you so much for your 5-star review! We are so appreciative of your repeat business, and we will certainly provide you with nothing less than the same quality care in your visits to come. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how our team may serve you again!