Sierra Subaru of Monrovia - Service Center
Monrovia, CA
400 Reviews of Sierra Subaru of Monrovia - Service Center
Jennifer offers the best customer service time and time again. Thoroughly explains the process and will always follow up to ensure I was taken care of. again. Thoroughly explains the process and will always follow up to ensure I was taken care of. More
Rafael Ibarra, my service representative was very helpful and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. More
Excellent customer service overall and my service advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend R advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend Rafael and his service advisor guidance. A+ customer service. More
I worked with Jaime Vega and truly appreciate how knowledgeable and responsive he was. I was able explain the issue that I was experiencing and he was able to identify the possible root causes of th knowledgeable and responsive he was. I was able explain the issue that I was experiencing and he was able to identify the possible root causes of the issues. I appreciate this because I was not familiar with the vernacular and he was able to explain everything to me in plain English. Then he would have 2-3 recommendations to resolve the issue which gave me plenty of options to work with. In addition, his relationship management was great. He was responsive and despite all of the other cases he had, he never made me feel like I was just 1 of many clients. More
Everyone specifically Jennifer at the service department were very helpful and accommodating. She patiently showed me how to set up the maintenance reminder in my Ascent and also explained what services I w were very helpful and accommodating. She patiently showed me how to set up the maintenance reminder in my Ascent and also explained what services I would need the next time (changing of tires). More
We brought our 2020 Outback in for routine service and were assisted by Jennifer Sauer, who was very pleasant, helpful and efficient. Jennifer is not listed as a Service Advisor on this website, maybe th were assisted by Jennifer Sauer, who was very pleasant, helpful and efficient. Jennifer is not listed as a Service Advisor on this website, maybe that is why Candis sent out the review request. We will be sure to contact Jennifer for our next service. More
Nice service. The staffs were helpful and attentive. The dealer also provided Lyft services which were convenient and thoughtful. The staffs were helpful and attentive. The dealer also provided Lyft services which were convenient and thoughtful. More
Rafael Ibarra knows how to take care of his customers! !!! There was a mistake on my last visit and he made sure that did not and will not happen again. !!! There was a mistake on my last visit and he made sure that did not and will not happen again. More
I have bought 2 Outbacks from Sierra. When my first was totaled in 2021 it only made sense for me to return to where my family and I were taken care of so well. When my first was totaled in 2021 it only made sense for me to return to where my family and I were taken care of so well. More