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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
379 Reviews

379 Reviews of Sierra Subaru of Monrovia - Service Center

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September 27, 2024

Jaime Vega provided excellent customer service. Very happy with the service provided and how my vehicle was taken care of. More

by only1salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Sierra Subaru of Monrovia responded

Thanks for letting us know Jaime and our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

September 24, 2024

Excellent service for Jaime Vega the service writer at Sierra Subaru in Monrovia. Kept me informed of progress of service and car was ready in the time quoted. More

by dunnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Sierra Subaru of Monrovia responded

That's great! Thank you for always trusting Jaime and the Sierra Subaru team to get the job done right. We would really appreciate your continued business and hope to make your next appointment just as exceptional.

September 20, 2024

Sandy was awesome! ! Thank you Sandy for taking care of our service. Thank you again More

by odella Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Perez
Sep 20, 2024 -

Sierra Subaru of Monrovia responded

Odella, we're happy you enjoyed an accommodating and thorough visit with Sandy! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Subaru for the best service!

September 14, 2024

Armando Carlos was courteous and professional. He kept me informed of the status of my vehicle as I waited in the guest lounge. More

by rmertens723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Carlos
Sep 17, 2024 -

Sierra Subaru of Monrovia responded

Thank you for telling us the highlights of your service visit with Armando! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

September 11, 2024

I will admit that my experience is not the typical one and even with some bumps it was a great one. I took my 2018 Impreza Sport (I had just purchased it through Carvana 4 days earlier) into Sierra Subaru More

by larrydkeeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe West
Sep 12, 2024 -

Sierra Subaru of Monrovia responded

Thanks so much, Larry! We're delighted the value of Joe's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

September 10, 2024

Jaime Vega was great, super nice, clear and great follow up with me. As always More

by antonioazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Sierra Subaru of Monrovia responded

Antonio, thank you for telling us why you like working with Jaime! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!

September 05, 2024

The time taken to diagnose the problem with my windshield wiper squirter was way too long. It took one and a half hours before I heard anything about it. Once it was diagnosed, the estimate for fixing it was More

by JCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Sierra Subaru of Monrovia responded

We appreciate your feedback, and are pleased Rafael's support ultimately made this a positive experience for you. Please do not hesitate to reach out if Rafael and the Sierra Subaru team may be of service to you again. It is our pleasure to assist you.

September 03, 2024

Easy to set up an appointment, get a lift to work and then back while dealing with professional and wiell experienced people at the counter as well as a mechanics. More

by screspo_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Sep 04, 2024 -

Sierra Subaru of Monrovia responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit was convenient and straight-forward. See you next time!

September 03, 2024

My service advisor helped me thru my service from checking in my car to picking it up the next day. Even helped me negotiate with my cost of service. Thank you. More

by densnb78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alain Barragan
Sep 04, 2024 -

Sierra Subaru of Monrovia responded

Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

August 29, 2024

Rafael Ibarra's excellent customer service is beneficial in making sure everything is good for me, More

by irmmac51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Sierra Subaru of Monrovia responded

We're happy you enjoyed an accommodating and thorough visit with Rafael! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Subaru for the best service!

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