Silko Honda

Misquoted on a car they don't have I received a written quote for an Odyssey with specified configuration (EX-L w/ RES, preferred colors). They quoted on the car, said they had it and t I received a written quote for an Odyssey with specified configuration (EX-L w/ RES, preferred colors). They quoted on the car, said they had it and then explained that there were required accessories. In repeated communications by phone and email they misled me and, they quoted on a car they don't have and are unable to get. The explanation given for the bait and switch routine was "the guys in the back." The person I dealt with is Michelle Kantos. Sneaky and disappointing. More

Best Car Buying Experience Ever 2014 Honda CRV-EX 7-26-14 Silko Honda is not your average dealership. You've tried the rest now try the best. This is the "Best Dealership" I have ever been too.. It is truly l Silko Honda is not your average dealership. You've tried the rest now try the best. This is the "Best Dealership" I have ever been too.. It is truly like a breath of "fresh air."They are some of the most professional and ethical people I ever met. Everyone there is focused on the customer and to make sure you have a pleasurable experience. I was never rushed or pressured into anything. I was allowed to take as much time as I needed to come to a buying decision. After meeting Rick Santos and signing a deal. I left there feeling like I got a great car, at a great price and made some friends along the way. This being my 5th Honda vehicle. I will only be buying my future Honda's from Silko. I was thanked for my business at least six of seven times between signing the deal and picking up the vehicle. I love the "Silko Care "package that I received with my new car purchase at no extra cost to me. It includes 2 years free maintenance. Not just oil changes, but any routine maintenance that Honda recommends in the first two years. No other Honda dealership that I have been too offers that benefit to its Honda customers. I would like to thank everyone who I dealt with from Matt Sherman,Rick Santos, and Julio Cruz for making this car buying experience the best ever.They were extremely knowledgeable, honest and straight forward to deal with. Silko Honda should be proud of having employees like you. More

excellent experience Tony Santos was outstanding he went above and beyond for me and i got a great crv . Tony was knowledgeable, caring and a pleasure to deal with. Thank Tony Santos was outstanding he went above and beyond for me and i got a great crv . Tony was knowledgeable, caring and a pleasure to deal with. Thank you Tony. More

Extremely Honest and Professional Salesman!!! From my first new car buying experience I can say that Ryan Cordaro is not only the best salesman at Silko Honda and also the most professional and et From my first new car buying experience I can say that Ryan Cordaro is not only the best salesman at Silko Honda and also the most professional and ethical. You will not have to play hardball or muscle a great deal and that is another reason to go down to Silko. I recommend Ryan to anyone who is interested in purchasing a Honda vehicle in the future. In addition, the finance and management team who I dealt with (Julio Ortiz and Chris Raposo) were great. More

OverPromise and UnderDeliver I purchased my 2012 Honda civic EX about two months ago. I was told that since it was a certified used vehicle I was entitled to a spare key which the I purchased my 2012 Honda civic EX about two months ago. I was told that since it was a certified used vehicle I was entitled to a spare key which they didn't have. Since then I have called the dealership six times regarding this issue. At the end of each call I was told someone would "get back to me". No one from Silko has ever returned one call regarding this issue i've visited their dealership twice , Sent two emails and made the aforementioned six phone calls and still no key. Ironically when their sales person thought I was interested in purchasing a car I would get unwarranted phone calls on a daily basis It seems once you sign on the dotted line and there is no more money to be made, customer service goes completely out the window. This is the third and quite possibly the last vehicle I purchase from Silko More

2014 Pilot - Second Silko honda Rick Santos spent time with us and took us on test drive of 2 different Pilots even though we explained we were in the early stages of comparison not Rick Santos spent time with us and took us on test drive of 2 different Pilots even though we explained we were in the early stages of comparison not ready to buy . He listened to what we had to say-answered our questions, demonstrated knowledge of Pilot's features, and was able to explain the different features in the different trim levels. No pressure to "buy now". A month or 2 later, we sent in an on-line request for quote. Katherine almost immediately provided a very attractive price for both trim levels we were considering. We were sure to find Rick S. when we returned to negotiate the trade and make the purchase. There were a few negotiations/ misunderstandings regarding trade and financing , but Rick , along with the finance and management team worked together and made adjustments so we ended up with great price on new vehicle, a fair value for our trade, and finance terms and payment we expected. More

2014 CRV lease The entire staff was outstanding. The facility was very clean. I didn't feel pressured into an agreement that day. Raul was extremely helpful in po The entire staff was outstanding. The facility was very clean. I didn't feel pressured into an agreement that day. Raul was extremely helpful in pointing out all the features of the vehicle. More

Best Honda dealership in town! I visited Silko Honda in Raynham and was greeted by Don Sullivan who assisted me in looking at the CRV. Don was diligent and informative as he explai I visited Silko Honda in Raynham and was greeted by Don Sullivan who assisted me in looking at the CRV. Don was diligent and informative as he explained the vehicle to me and all its options; and he was very patient as he allowed me to fully explore the vehicle during a test-drive. I especially appreciated how enthusiastic he was about the vehicle's potential, without ever becoming pushy...what an enjoyable car-shopping experience! I would definately recommend Silko and Don Sullivan to my friends and family! More

Great place to get a Honda! The entire process took less than 4 hours...Started with a instant message chat to get the internet price for a 2014 Pilot. The price was the lowest The entire process took less than 4 hours...Started with a instant message chat to get the internet price for a 2014 Pilot. The price was the lowest of the 2 other dealers I contacted. Kathy immediately sent a response that directly answered my question, no trying to up sell or delaying the response. (like the others) I then spoke to her & said that I would be in. When I got there the vehicle was right in front of the building, Dean, are salesman, was helpful & professional, he showed us the vehicle and we started the purchasing process with the quoted internet price. We already had a pre-approval in hand, but Julio worked the finances and got us a better deal..he was not at all pushy for add-on, but efficient, taking time to explain each form in a relaxed manner. If you want a professional and easy buying experience, go to Silko. If you don't ... More

Loyal customer no longer As a two time customer I was willing to continue relationship with Silko and purchase a third vehicle. Dropped by to look at new vehicle, was told by As a two time customer I was willing to continue relationship with Silko and purchase a third vehicle. Dropped by to look at new vehicle, was told by Tim came at a great time as there is huge sale going on. I noticed there were no advertised signs for this "Huge Sale" but took his word. After 30 minutes in the hot sun, looking through windows of models, patiently waiting for salesman to come to out we decided to look at the numbers. Figures were presented without any sale price, with ridiculously high payment due to interest rate not stated on the memo. Young Salesman couldn't explain anything and didn't even know math. I had to explain to him how the interest rate calculation worked. Poor offer never got better as they just moved some buckets around on worksheet to try to appear as better deal....Without changing bottom line figure. Complete waste of my time. Service has gone tremendously down hill...Will never return again. Lost a loyal customer. More