"Great Buying Experience and Great Customer Service."
What a great experience buying a vehicle from Sill-Terhar and having Jeff Callies as my salesman was a huge plus. No pressure, everything explained in detail. The deal was worked out without a bunch of unnecessary haggling (or lies). Everyone else at the dealership was very friendly and helpful.
I will definitely recommend Sill-Terhar to others and will return on my next purchase. Keep up the great customer service!
"Decent Deal, half good half bad"
Tom Perales lashed out in anger at my friend and me during our price negotiation. At which point I was planning to walkaway. The manager (Shane Gilmore) then came and apologized for his behavior and made the experience more positive. Sadly, a day later I am putting the pieces together that I was slightly played. The little deceptions of Tom presenting himself as a manager but only being a sales man (according to their website) and his forceful angry negotiations along with Shane not presenting the sales price out of the gate but trying to get me to pay full price (after the ubiquitous long wait of getting a price quote) have made the previous happiness of the new car slightly tainted.
I bought a 2018 Mazda 6 from Sill-Telhar. I had looked at several, by several I mean 9 cars that day, at two different dealerships. I wish I would have written down every number I saw, but I was getting tired (the car sales trick they they all use) I left the other because they were employing too many little tricks for their sales and were being manipulative to me. But I stayed at Sill-Telhar because they were close to my house and seemed like good guys.
Long story short, I was attracted to the Mazda I bought because of the advertised price reduction in the window hang tag. BUT when I went inside, I should have been smarter and written down the advertised sales price because they quoted me the full MRSP and then some. When I said they could do better Tom (who claimed earlier that he was a manager but 'just helping out today with sales’ but is just a sales man) lashed out in anger with these words. "I don't play games, I am straight forward, if you are talking hundreds, then I can work with you but if thousands we can't talk," So I said "Then, thank you for your time, ill find something else"
Then the Manager Shane came in and said that he can do things Tom can't. Then he presented to me the sales number in the window minus a little bit and presented it as a major compromise. I am only realizing this because the sales hanger was accidentally left in the car. It makes me feel mildly used and played by these two men.
I don't think the price was unfair. That is why I am giving 3 stars not 2. But the experience was out of integrity to me. The little deceptions of Tom not being a manager but only a sales man (according to their website) and his forceful angry negotiations along with Shane not presenting the sales price out of the gate but trying to get me to pay full price (after the ubiquitous long wait of getting a price quote) have made the previous happiness of the new car slightly tainted. I prize honesty and straightforwardness in a age where it seems hard to find. I hate to have to leave a review that is like this but I want you to be prepared as you go.
"Warranty work not performed "
- No more ford
Resonator on exhaust leaking out of seams in my garage. Black mess. Took in for warranty and was told that is normal. HUH it is not. Can not get service manager to call me. Terrible customer support.
Employees Worked With