Silver Star Motors

new ml350 lease This is my 3rd Mercedes in a row and the second with Aaron...I could not be more pleased and impressed with him...great job!!!!! This is my 3rd Mercedes in a row and the second with Aaron...I could not be more pleased and impressed with him...great job!!!!! More

By far the worst buying experience i ever encountered On 3/08/14 i had come to an agreement with silver star to purchase a GL 350. The Car was not in stock and needed to be ordered. I was informed that th On 3/08/14 i had come to an agreement with silver star to purchase a GL 350. The Car was not in stock and needed to be ordered. I was informed that the order would take 6-8 weeks and i agreed and proceeded with leaving a $2500.00 deposit. Approximately 6 weeks later (mid April) i had contacted the dealership to follow up and was informed the car was on back order and i would have to wait an additional 6-8 weeks. I was disappointed but i was not in a rush so i had no problem with it. On 5/22 i received a phone call from Jason Spears questioning if i was still interested in the GL i was extremely confused at this time since we had agreed on the price and they had take a deposit and charged my card for $2500.00. I Had explain this to Jason. He then proceeded to tell me that he would speak to a manager and call me right back. After waiting approx. 4 hours i decided to call back myself to follow up. Jason tells me that there was some confusion with the ordered and the vehicle was accidentally given to someone else and a replacement was never ordered for me and he would have to speak with Christian the sales manager about this. After a week of no answers and me having to do all the followup work and speaking with the sales manager and Jason i was told that 2014 wasn't available and i would have to order a 2015 now with the option i had chosen i would have to pay an additional $1700.00. Even though this was there mistake. The general manager Mr. Giovanni Tosti is most def. the worst of them all. He wouldn't speak with me at all that's actually why i went over his head but being at the dealership and the way he would look and walk pass like he was this higher power to me was extremely disrespectful and disappointing. I proceeded to contact the owner Mr. Cohen directly but he seemed disinterested and honestly didn't care at all of the horrible experience i had dealing with his dealership and thought charging me additional 1700.00 for there error wasn't a big deal. Being a small business owner i would never treat another individual this way especially if 100% of the error was on me. This dealership was so disgusting in there treatment that not only would i never go there but i probably will never consider to buy a Mercedes again. More

Above and beyond customer service! Silver Star Motors made purchasing a car a pleasant experience. Gjon was friendly and straightforward which made me confident in choosing the right ca Silver Star Motors made purchasing a car a pleasant experience. Gjon was friendly and straightforward which made me confident in choosing the right car. Bob was very diligent in getting me the right financing and closing the deal. I will surely keep them in mind when purchasing another vehicle. More

Excellent Focus on Customer Needs As a certified pre-owned Merc E350 customer, I make sure that I speak to multiple dealers and test drive multiple cars, before finalizing on a certifi As a certified pre-owned Merc E350 customer, I make sure that I speak to multiple dealers and test drive multiple cars, before finalizing on a certified vehicle. Apart from just test driving, I make sure that I have all the cards laid down in front of me (nothing hidden to be discovered later on). As I was purchasing a Merc E350 certified pre-owned for my wife, I made it double sure that I was buying the right vehicle according to my wife's taste and comfort as well. Evidently the sales associate needed to be extremely patient apart from being honest and having a good choice of certified vehicles in inventory. At Silver Star Motors, I found just that. Anna was the only sales associate that was honest and forthcoming on all her promises across all the dealerships I visited in New York & New Jersey. She is extremely friendly, patient, detail oriented and sticks to her promises. I not only got the choice of car, condition, mileage and price deal that I was looking for, but also experienced first hand great customer service. I told Anna & her boss that the sale was not the end, rather it was beginning of a relationship that would only progress if Silver Star maintains the high level of customer service that they have maintained with me in this buying process. I wholeheartedly recommend Silver Star & Anna for everything that they stand for and look forward to a continued association as customer & dealer. I recommend Silver Star Motors to all buyers who want to take time and get the best bang for their buck. More

Buyer Excelent service. Best dealership to buy Mercedes Benz. Bought two cars very very happy with the deal and wonderful customer service by Annamaria (sa Excelent service. Best dealership to buy Mercedes Benz. Bought two cars very very happy with the deal and wonderful customer service by Annamaria (sales associate) and Joe Tribble (manager). Thank you guys for your help. More

Excellent! Buying a new car should be a fun exciting time. Anna made it so amazing considering it being my FIRST mercedes. She was very friendly and not overbear Buying a new car should be a fun exciting time. Anna made it so amazing considering it being my FIRST mercedes. She was very friendly and not overbearing like some dealerships. She let my significant other and I discuss privately and did not push us at all. Her personality made us so comfortable. I couldn't be happier with my new car and I've already started recommending your dealership. Thank you for EVERYTHING. See you for our NEXT car! More

Glory to the Lord Jesus Christ I would like to say thanks for hiring Herman. He was used by the Lord Jesus Christ for such a time as this to help me get into my first Upscale Car. H I would like to say thanks for hiring Herman. He was used by the Lord Jesus Christ for such a time as this to help me get into my first Upscale Car. Herman and James Palmer treated me with dignity and great respect. I am a middle class citizen with poor credit. There was no way in the natural ream of life that I would qualify for such a beautiful car without someone that was concern about the customer’s ability to pay versa the customer’s past credit history and federal financial labeling. After I purchased my car, I’ve seen Herman twice at the dealership; he has remained the same kind of caring person. James and Herman picked this car out for me. I didn’t look at the car until Dec 28, 2013. James and Herman picked the car out. Most of the people that I run into states, “This is a beautiful car.” Thanks Silver Star Motors Sincerely, Franklin E Rutledge More

Extremely Poor Customer Service, Sales and Dealership I bought my 2012 GL550 from them. If the price was not right, I would have never bothered to deal with them. The dealership is in a bad state, the sal I bought my 2012 GL550 from them. If the price was not right, I would have never bothered to deal with them. The dealership is in a bad state, the sales team is extremely poor and it does not feel like you are at a Mercedes dealership. You could expect service comparable to a cut throat, no name car dealer in a bad neighborhood. We lucked out for the price we paid (I guess good timing), but I would not recommend going back to them. Their mechanics messed up the CPO process as well and the car had to be looked at a few times. More

Used Vehicle Purchase Geoff Pappas was very helpful. The price of the vehicle was a fair price with little room to negotiate. Geoff always communicated with me and was able Geoff Pappas was very helpful. The price of the vehicle was a fair price with little room to negotiate. Geoff always communicated with me and was able to complete this purchase without any problems. Mr. DeMaio was very professional in the finance dept. and made this purchase very smoothly. Great team at Silverstar More

Sale & after sale Purchasing my Mercedes Benz was a great experience.the salesman Roy Lerman was knowledgeable and never tried to pressure me. The first maintenace was Purchasing my Mercedes Benz was a great experience.the salesman Roy Lerman was knowledgeable and never tried to pressure me. The first maintenace was also a very pleasant experience. Most recently Roy Lerman ( my salesman ) set up my new phone with bluetooth. I was having a real tough time with. I give Silver Star Motors the higest recommendation. Frank Indelicato. More