Silver Star Motors

Nick Samuel provided an exceptional car-buying experience from start to finish. We visited the Mercedes-Benz dealership on 35-01 Northern Boulevard, Long Island City, NY 11101 because our current lease was n from start to finish. We visited the Mercedes-Benz dealership on 35-01 Northern Boulevard, Long Island City, NY 11101 because our current lease was nearing expiration and we were considering either leasing or financing a new vehicle. From our first conversation, Nick was helpful, patient, knowledgeable, and genuinely focused on helping us understand the options that worked best for us. We initially came in interested in the GLE 350 and asked for a comparison between leasing and financing, as well as the opportunity to take the vehicle for a test drive. Nick thoroughly explained the differences, answered all of our questions clearly, and promptly arranged the test drive. After driving the GLE 350, we felt that the GLE 450 would be a better fit because of its added power and six-cylinder engine. Nick did not hesitate to arrange another test drive for us, and that made all the difference. We ultimately decided on the GLE 450 and were very happy with our choice. Nick’s manager, Matt Fattah, was also friendly, transparent, and straightforward throughout the process. We received a reasonable offer, including the option to buy out our existing lease. Nick and the entire team took care of everything—from the paperwork related to our current lease, DMV, bank, and new lease—so efficiently that we were able to drive home in our new vehicle the very same day. Overall, it was a seamless, professional, and genuinely positive experience. Thank you, Nick, for making such a major decision feel easy and stress-free. We truly appreciate your patience, expertise, and excellent service. More

My Service was great swift and efficient. My Service advisor was very helpful and assisted me throughout the all service. I received my car very nice and clean and it’s working well as expect My Service advisor was very helpful and assisted me throughout the all service. I received my car very nice and clean and it’s working well as expected That’s why I like to go to Siver Star Motors for all my car Services needs and will recommend SS to my friends and families for all their Mercedes needs. Thanks More

Great experience and very professional. I will go back to this Mercedes Benz dealer in a heartbeat 💓 … I will go back to this Mercedes Benz dealer in a heartbeat 💓 … More

I like to tell you it’s very good service. I like his Service Advisor James he’s very good guy. He’s very polite and he give us good service. I like his Service Advisor James he’s very good guy. He’s very polite and he give us good service. More

Our experience at Silver Star Motors was extremely disappointing, largely because of how we were treated by Matt. From our initial conversation, Matt seemed to make assumptions about what we could disappointing, largely because of how we were treated by Matt. From our initial conversation, Matt seemed to make assumptions about what we could afford. When we explained that we couldn’t afford the payment in the $700 range that he initially suggested, he became dismissive and didn’t even bother to continue a meaningful conversation with us. Rather than discussing alternatives or trying to understand our needs, it felt like he had already decided we weren’t worth his time. The biggest frustration was that we were specifically told to come in to have our current vehicle appraised. We made the trip expecting that process to happen, but it never did. Our vehicle wasn’t appraised, we weren’t shown a single Mercedes-Benz, and the entire visit ended up being a complete waste of our time. Matt, despite your assumptions, we did end up purchasing a Mercedes-Benz, and that too from a dealership that treated us with respect, took the time to work with us, and didn’t judge us based on one initial conversation. That dealership earned our business because they understood that you should never assume what someone can or cannot afford. My advice is simple is to treat every customer with respect. Ask questions before making assumptions, and don’t dismiss people because they don’t immediately fit the numbers you have in mind. Silver Star Motors has lost our business because of experiences like this, and as long as employees like Matt who treat customers this way represent the dealership, I can’t recommend shopping here. More

Outstanding experience from the team when I visiting Silver Star Motors to do service maintenance and Cindy help the process from beginning to end very easy. I really appreciate for everything. Thank yo Silver Star Motors to do service maintenance and Cindy help the process from beginning to end very easy. I really appreciate for everything. Thank you so much, Cindy. More

I appreciated the professionalism of all the employees at Silver Star. It was a pleasure to have been assisted by James during my service visit. He even patiently helped me connect my cell phone to my car. Silver Star. It was a pleasure to have been assisted by James during my service visit. He even patiently helped me connect my cell phone to my car. More

I had an excellent experience working with Erick Estrada. They were professional, knowledgeable, and never made me feel pressured throughout the process. They took the time to answer all of my questions, kep They were professional, knowledgeable, and never made me feel pressured throughout the process. They took the time to answer all of my questions, kept me updated every step of the way, and made buying a car smooth and stress-free. If you’re looking for someone honest who genuinely cares about helping you find the right vehicle, I highly recommend asking for them. I’ll definitely be coming back for my next car. More

Great customer service from the whole team especially Nicholas! From start to finish made the buying process quick and easy Nicholas! From start to finish made the buying process quick and easy More

Outstanding experience from start to finish. Moe was extremely helpful, professional, honest, making my car purchase completely stress-free. I would highly recommend Silver Star for your next pu Moe was extremely helpful, professional, honest, making my car purchase completely stress-free. I would highly recommend Silver Star for your next purchase. More